Algomo and Chatbase are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Algomo offers a range of pricing plans starting from $9 per month for the Starter plan, which includes 100 bot conversations, scaling up to $499 per month for the Scale plan with 10,000 bot conversations. It charges $125 per 1,000 tickets or chats. Key features include human handover, analytics and insights, an AI email assistant, and email lead capture capabilities, positioning it as a comprehensive solution for businesses seeking to automate and optimize their customer support processes.
Chatbase, on the other hand, provides a more cost-effective entry point with a free tier offering 20 messages per month and paid plans starting at $19 per month for 2,000 messages. Its Standard plan costs $99 per month for 10,000 messages, and the Unlimited plan is priced at $399 per month for 40,000 messages. Chatbase charges $25 per 1,000 tickets or chats. While it lacks human handover and an AI email assistant, it includes analytics and insights, as well as email lead capture. Chatbase also offers additional customization options, such as extra message credits and custom domains, catering to businesses with varying needs and budgets.
| Feature | Algomo | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | $25 | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Algomo pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
All three platforms,Algomo,Chatbase, andMy AskAI, offer AI customer support features aimed at deflecting support tickets. These features are designed to enhance the efficiency of support agents by automating responses and providing relevant information quickly.
Algomooffers three pricing plans: Starter at $9 per month, Pro at $49 per month, and Scale at $499 per month.Chatbasehas a more varied pricing structure, starting with a Free plan, followed by Hobby at $19 per month, Standard at $99 per month, and Unlimited at $399 per month. Additional features such as extra message credits, extra chatbots, custom domains, and removal of 'Powered By Chatbase' branding come at extra costs.My AskAIprovides three pricing tiers: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing available upon request. My AskAI also offers a 30-day free trial on all plans, with no credit card required.
When it comes to AI pricing per 1,000 tickets or chats,Chatbaseis the most cost-effective at $25.My AskAIcharges $99, whileAlgomois the most expensive at $125.
For usage tiers,Algomooffers 100 bot conversations per month for the Starter plan, 600 for Pro, and 10,000 for Scale.Chatbasestarts with 20 messages per month for the Free plan, 2,000 for Hobby, 10,000 for Standard, and 40,000 for Unlimited.My AskAIprovides 200 conversations per month for Essentials, 1,000 for Pro, and unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
BothAlgomoandMy AskAIsupport human handover, allowing a seamless transition from AI to human agents when necessary.Chatbasedoes not offer this feature.
All three platforms provide conversation analytics and insights to help businesses understand and improve their customer support interactions.
AlgomoandMy AskAIinclude AI email assistants, whileChatbasedoes not offer this feature.
All three platforms support email lead capture, helping businesses gather customer information for follow-up and marketing purposes.
Algomoimposes character limits based on the plan, ranging from 10 million to 100 million characters per workspace.Chatbasealso has character limits per chatbot, with the highest being 11 million characters.My AskAIoffers unlimited webpages and documents across all plans, with automatic updates.
Algomoallows 1 chatbot for the Starter plan, 2 for Pro, and unlimited bots for Scale.Chatbaseoffers 1 chatbot for the Free plan, 2 for Hobby, 5 for Standard, and 10 for Unlimited.My AskAIprovides 1 chatbot with two modes (public and private) for Essentials and Pro, and unlimited chatbots for the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder.
Algomointegrates with public websites, support articles, past conversations, Slack channels, and Notion pages.Chatbasesupports direct text inputs, websites, various file types, Google Drive, and Notion.My AskAIoffers a broad range of integrations including websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Algomointegrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress.Chatbasesupports WhatsApp, Slack, WordPress, and Zapier.My AskAIprovides extensive en
