AI customer support features comparison: Algomo vs Chatbase

AI Customer Support Tools: Algomo vs. Chatbase vs. My AskAI

Key Features

All three platforms, Algomo, Chatbase, and My AskAI, offer AI customer support features aimed at deflecting support tickets. These features are designed to enhance the efficiency of support agents by automating responses and providing relevant information quickly.

Pricing Plans

Algomo offers three pricing plans: Starter at $9 per month, Pro at $49 per month, and Scale at $499 per month. Chatbase has a more varied pricing structure, starting with a Free plan, followed by Hobby at $19 per month, Standard at $99 per month, and Unlimited at $399 per month. Additional features such as extra message credits, extra chatbots, custom domains, and removal of 'Powered By Chatbase' branding come at extra costs. My AskAI provides three pricing tiers: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing available upon request. My AskAI also offers a 30-day free trial on all plans, with no credit card required.

AI Pricing per 1,000 Tickets/Chats

When it comes to AI pricing per 1,000 tickets or chats, Chatbase is the most cost-effective at $25. My AskAI charges $99, while Algomo is the most expensive at $125.

Usage Tiers

For usage tiers, Algomo offers 100 bot conversations per month for the Starter plan, 600 for Pro, and 10,000 for Scale. Chatbase starts with 20 messages per month for the Free plan, 2,000 for Hobby, 10,000 for Standard, and 40,000 for Unlimited. My AskAI provides 200 conversations per month for Essentials, 1,000 for Pro, and unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Algomo and My AskAI support human handover, allowing a seamless transition from AI to human agents when necessary. Chatbase does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights to help businesses understand and improve their customer support interactions.

AI Email Assistant

Algomo and My AskAI include AI email assistants, while Chatbase does not offer this feature.

Email Lead Capture

All three platforms support email lead capture, helping businesses gather customer information for follow-up and marketing purposes.

Content Limits

Algomo imposes character limits based on the plan, ranging from 10 million to 100 million characters per workspace. Chatbase also has character limits per chatbot, with the highest being 11 million characters. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Algomo allows 1 chatbot for the Starter plan, 2 for Pro, and unlimited bots for Scale. Chatbase offers 1 chatbot for the Free plan, 2 for Hobby, 5 for Standard, and 10 for Unlimited. My AskAI provides 1 chatbot with two modes (public and private) for Essentials and Pro, and unlimited chatbots for the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help center or a chatbot flow builder.

Integrations (Content/Knowledge)

Algomo integrates with public websites, support articles, past conversations, Slack channels, and Notion pages. Chatbase supports direct text inputs, websites, various file types, Google Drive, and Notion. My AskAI offers a broad range of integrations including websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Algomo integrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. Chatbase supports WhatsApp, Slack, WordPress, and Zapier. My AskAI provides extensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. Algomo offers live chat support for all plans, with additional support for higher tiers. Chatbase provides help center support for the Free plan, email support for Hobby and Standard plans, and 24/7 support with an account manager for the Unlimited plan. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated support including Slack and a success manager for the Enterprise plan.

AI Models Available

Algomo uses its own models, while Chatbase and My AskAI utilize GPT-4o. My AskAI also offers additional models such as Claude and Gemini for the Enterprise plan.

API Access

All three platforms provide API access, allowing for custom integrations and advanced functionalities.

Conclusion

My AskAI stands out with its comprehensive integration options, unlimited content limits, and extensive support features. Its pricing structure, while slightly higher than some competitors, offers a robust set of features and flexibility, making it a versatile choice for businesses looking to enhance their AI customer support capabilities.