AI customer support features comparison: Algomo vs Chat Thing

Overview of AI Customer Support Tools

Algomo, Chat Thing, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities to cater to different business needs.

AI Customer Support Features

All three platforms—Algomo, Chat Thing, and My AskAI—offer AI customer support features. These features are designed to automate responses, reduce the load on human agents, and improve customer satisfaction.

AI Features for Support Agents

Algomo and My AskAI provide AI features specifically for support agents, which can help in tasks like drafting responses and managing tickets. Chat Thing, however, does not offer these features, focusing solely on customer-facing functionalities.

Pricing Plans

Algomo offers three pricing tiers: Starter at $9/month, Pro at $49/month, and Scale at $499/month. Chat Thing has a broader range of plans, starting with a Free tier and moving up to Enterprise at $299/month. My AskAI's pricing starts at $60 for the Essentials plan, $99 for Pro, and a custom price for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which can be an attractive feature for new users.

AI Price Per 1,000 Tickets/Chats

When it comes to cost efficiency, Chat Thing offers the lowest price at $13 per 1,000 tickets/chats. Algomo charges $125, and My AskAI stands at $99, making Chat Thing the most economical option in this aspect.

Usage Tiers

Algomo's usage tiers range from 100 bot conversations per month in the Starter plan to 10,000 in the Scale plan. Chat Thing uses a token-based system, with the Free plan allowing 80,000 message tokens per month and the Enterprise plan offering up to 120,000,000 tokens. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Algomo and My AskAI support human handover, allowing seamless transition from bot to human agent when needed. Chat Thing does not offer this feature, which could be a limitation for businesses requiring a human touch in complex scenarios.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor performance and make data-driven decisions to enhance their customer support.

AI Email Assistant

Algomo and My AskAI include AI email assistant features, which can help automate and streamline email responses. Chat Thing does not offer this feature, potentially limiting its utility for businesses heavily reliant on email communication.

Email Lead Capture

All platforms—Algomo, Chat Thing, and My AskAI—offer email lead capture capabilities, helping businesses gather customer information and generate leads through their AI systems.

Content Limits

Algomo sets character limits per workspace across its plans, ranging from 10M to 100M characters. Chat Thing uses storage tokens, with the Free plan allowing 600,000 tokens per month and the Enterprise plan up to 120,000,000 tokens. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, offering greater flexibility for content storage.

Number of Chatbots/Agents

Algomo's plans range from 1 chatbot in the Starter plan to unlimited bots in the Scale plan. Chat Thing's plans start with 1 chatbot in the Free tier and go up to unlimited chatbots in the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms—Algomo, Chat Thing, or My AskAI—offer a hosted help centre or a chatbot flow builder, focusing instead on direct AI-driven interactions.

Integrations (Content/Knowledge)

Algomo integrates with public websites, support articles, past conversations, Slack channels, and Google Docs. Chat Thing supports YouTube, websites, RSS feeds, Google Drive, and Notion. My AskAI offers a comprehensive range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Algomo integrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. Chat Thing supports websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. My AskAI offers extensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant but lack SOC-2 compliance. Support options vary, with Algomo offering live chat support across all plans and priority support in the Scale plan. Chat Thing provides a range of support options, from community support in the Free plan to 24/7 phone and chat support in the Enterprise plan. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and a dedicated success manager in the Enterprise plan.

AI Models and API Access

Algomo uses its own AI models, while Chat Thing and My AskAI utilize GPT-4o, with My AskAI also offering Claude and Gemini models in the Enterprise plan. All three platforms provide API access, enabling businesses to integrate their AI capabilities into existing systems.

Conclusion

Each platform—Algomo, Chat Thing, and My AskAI—offers distinct features and pricing structures, catering to various business needs. My AskAI stands out with its comprehensive integrations, unlimited content limits, and flexible AI models, making it a versatile choice for businesses seeking robust AI customer support solutions.