Algomo and Chat Thing are AI customer support tools designed to deflect support tickets by automating responses to customer inquiries. Algomo offers a tiered pricing structure with plans ranging from $9 to $499 per month, catering to different usage levels from 100 to 10,000 bot conversations per month. The cost per 1,000 tickets or chats is $125. Key features of Algomo include human handover capabilities, comprehensive analytics and insights, an AI email assistant, and email lead capture functionalities.
Chat Thing, on the other hand, provides a more cost-effective solution with a price of $13 per 1,000 tickets or chats. Its pricing plans range from a free tier to $299 per month, supporting a wide range of message token usage from 80,000 to 120,000,000 tokens per month. While Chat Thing also offers analytics and insights and email lead capture, it lacks human handover and an AI email assistant. This makes Chat Thing a more budget-friendly option for businesses with high message volumes but fewer advanced feature requirements.
| Feature | Algomo | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | $13 | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Algomo pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Algomo, Chat Thing, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities to cater to different business needs.
All three platforms—Algomo, Chat Thing, and My AskAI—offer AI customer support features. These features are designed to automate responses, reduce the load on human agents, and improve customer satisfaction.
Algomo and My AskAI provide AI features specifically for support agents, which can help in tasks like drafting responses and managing tickets. Chat Thing, however, does not offer these features, focusing solely on customer-facing functionalities.
Algomo offers three pricing tiers: Starter at $9/month, Pro at $49/month, and Scale at $499/month. Chat Thing has a broader range of plans, starting with a Free tier and moving up to Enterprise at $299/month. My AskAI's pricing starts at $60 for the Essentials plan, $99 for Pro, and a custom price for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which can be an attractive feature for new users.
When it comes to cost efficiency, Chat Thing offers the lowest price at $13 per 1,000 tickets/chats. Algomo charges $125, and My AskAI stands at $99, making Chat Thing the most economical option in this aspect.
Algomo's usage tiers range from 100 bot conversations per month in the Starter plan to 10,000 in the Scale plan. Chat Thing uses a token-based system, with the Free plan allowing 80,000 message tokens per month and the Enterprise plan offering up to 120,000,000 tokens. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Algomo and My AskAI support human handover, allowing seamless transition from bot to human agent when needed. Chat Thing does not offer this feature, which could be a limitation for businesses requiring a human touch in complex scenarios.
All three platforms provide conversation analytics and insights, enabling businesses to monitor performance and make data-driven decisions to enhance their customer support.
Algomo and My AskAI include AI email assistant features, which can help automate and streamline email responses. Chat Thing does not offer this feature, potentially limiting its utility for businesses heavily reliant on email communication.
All platforms—Algomo, Chat Thing, and My AskAI—offer email lead capture capabilities, helping businesses gather customer information and generate leads through their AI systems.
Algomo sets character limits per workspace across its plans, ranging from 10M to 100M characters. Chat Thing uses storage tokens, with the Free plan allowing 600,000 tokens per month and the Enterprise plan up to 120,000,000 tokens. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, offering greater flexibility for content storage.
Algomo's plans range from 1 chatbot in the Starter plan to unlimited bots in the Scale plan. Chat Thing's plans start with 1 chatbot in the Free tier and go up to unlimited chatbots in the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms—Algomo, Chat Thing, or My AskAI—offer a hosted help centre or a chatbot flow builder, focusing instead on direct AI-driven interactions.
Algomo integrates with public websites, support articles, past conversations, Slack channels,
