Algomo and Chaindesk are AI customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Both platforms offer comprehensive features including human handover, analytics and insights, AI email assistants, and email lead capture capabilities. These tools aim to enhance customer support efficiency by automating responses and seamlessly transitioning to human agents when necessary.
Algomo's pricing model charges $125 per 1,000 tickets or chats, with tiered plans ranging from the Starter plan at $9 per month for 100 bot conversations, to the Scale plan at $499 per month for 10,000 bot conversations. Chaindesk, on the other hand, offers a more cost-effective solution at $13 per 1,000 tickets or chats, with a free tier for 100 message credits and an Enterprise plan at $499 per month for 100,000 message credits. Chaindesk's pricing plans range from $0 per month for the Free tier to $99 per month for the Pro tier, making it a potentially more scalable option for businesses with varying needs.
In summary, while both Algomo and Chaindesk provide similar core functionalities aimed at improving customer support through AI, they differ significantly in their pricing structures and scalability. Algomo's higher cost per 1,000 tickets is balanced by specific usage tiers, whereas Chaindesk offers a lower cost per ticket and a broader range of pricing plans, including a free tier, which may appeal to businesses looking for more flexible and economical options.
| Feature | Algomo | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | $13 | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Algomo pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Algomo,Chaindesk, andMy AskAIare AI customer support tools designed to help businesses deflect support tickets and streamline customer service operations. Each platform offers unique features and pricing structures aimed at catering to various business needs.
All three platforms, Algomo, Chaindesk, and My AskAI, provide robust AI customer support features. These tools help automate customer interactions, reducing the load on human support agents and improving response times.
Algomo and My AskAI both offer AI features specifically designed to assist support agents, enhancing their efficiency. In contrast, Chaindesk does not provide such features, focusing solely on customer-facing interactions.
Algomo's pricing starts at $9 per month for the Starter plan, scaling up to $499 per month for the Scale plan. Chaindesk offers a free tier with limited capabilities, with paid plans ranging from $25 to $499 per month. My AskAI's pricing begins at $60 per month for the Essentials plan, with a Pro plan at $99 per month and a customizable Enterprise plan. My AskAI also offers a 30-day free trial on all plans, which does not require a credit card.
Chaindesk offers the most cost-effective solution at $13 per 1,000 tickets/chats. My AskAI charges $99 for the same volume, while Algomo is the most expensive at $125 per 1,000 tickets/chats.
Algomo's usage tiers range from 100 to 10,000 bot conversations per month. Chaindesk offers a broader range from 100 message credits in the free tier to 100,000 in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
All three platforms support human handover, allowing seamless transition from AI to human agents when necessary. They also offer conversation analytics and insights, helping businesses understand customer interactions better.
Each platform includes an AI email assistant and email lead capture capabilities, enabling automated email responses and lead generation.
Algomo imposes character limits per workspace, ranging from 10 million to 100 million characters. Chaindesk's storage capacity varies from 20,000 words in the free tier to 300 million words in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Algomo's plans support 1 to unlimited chatbots. Chaindesk ranges from 1 agent in the free tier to 100 agents in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
None of the platforms provide a hosted help center or chatbot flow builder, focusing instead on AI-driven interactions.
Algomo integrates with public websites, support articles, past conversations, Slack channels, and Notion pages. Chaindesk supports integrations with websites, Notion, YouTube, Google Drive, and various file types. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Algomo integrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. Chaindesk supports integrations with websites, WordPress, Slack, Crisp, Zapier, WhatsApp, Telegram, Shopify, and Messenger. My AskAI provides a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapie
