Algomo and Alphachat are AI customer support tools designed to deflect support tickets and streamline customer interactions. Algomo offers three pricing tiers: Starter at $9 per month for 100 bot conversations, Pro at $49 per month for 600 conversations, and Scale at $499 per month for 10,000 conversations. The cost per 1,000 tickets is $125. Key features include human handover, analytics and insights, an AI email assistant, and email lead capture.
In comparison, Alphachat's pricing starts at €399 per month for the Standard plan, which includes 3,000 conversations, with an Enterprise plan offering unlimited conversations at a customized price. The cost per 1,000 tickets is significantly higher at $370. Alphachat also includes human handover, analytics and insights, and email lead capture, but does not feature an AI email assistant.
Overall, Algomo positions itself as a more cost-effective solution with additional functionalities like an AI email assistant, while Alphachat caters to higher-volume needs with its unlimited conversation option in the Enterprise plan.
| Feature | Algomo | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | $370 | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Algomo pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Algomo, Alphachat, and My AskAI are AI customer support tools designed to deflect support tickets, offering various features and pricing plans to suit different business needs. Each of these platforms provides AI capabilities for customer support and support agents, but they differ in several aspects such as pricing, usage tiers, and integrations.
All three platforms—Algomo, Alphachat, and My AskAI—offer comprehensive AI customer support features. These tools are designed to automate responses, manage support tickets, and assist support agents in providing efficient customer service.
Algomo offers three pricing tiers: Starter at $9/month, Pro at $49/month, and Scale at $499/month. Alphachat, on the other hand, has a Standard plan at €399/month and an Enterprise plan with customized pricing. My AskAI provides three plans as well: Essentials at $60/month, Pro at $99/month, and an Enterprise plan that is priced on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which may be appealing for businesses looking to test the service before committing.
When it comes to cost efficiency, My AskAI charges $99 per 1,000 tickets/chats, which is more economical compared to Algomo's $125 and Alphachat's $370 per 1,000 tickets/chats. This makes My AskAI a more cost-effective option for handling large volumes of interactions.
Algomo's usage tiers range from 100 bot conversations per month in the Starter plan to 10,000 in the Scale plan. Alphachat offers 3,000 conversations per month in its Standard plan and unlimited conversations in its Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan. Additionally, My AskAI charges $0.10 per conversation beyond the set limits, allowing for flexible scaling.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. They also offer conversation analytics and insights to help businesses understand customer interactions and improve their support strategies.
Algomo and My AskAI both offer AI email assistants, whereas Alphachat does not. All three platforms support email lead capture, facilitating the collection of customer information and potential leads via email interactions.
Algomo has character limits per workspace, ranging from 10 million in the Starter plan to 100 million in the Scale plan. Alphachat offers unlimited content limits in both its Standard and Enterprise plans. My AskAI stands out by providing unlimited webpages and documents across all its plans, with content updated automatically.
Algomo provides 1 chatbot in the Starter plan, 2 in the Pro plan, and unlimited bots in the Scale plan. Alphachat offers 1 chatbot in the Standard plan and unlimited in the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help centre. Alphachat is the only one among the three that includes a chatbot flow builder, providing an interface to design conversation flows visually.
Algomo integrates with public websites, support articles, past conversations, Slack channels, and Notion pages. Alphachat's integrations are more limited, focusing on its Floweditor. My AskAI, however, offers extensive integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and many more, making it a versatile choice for businesses with diverse needs.
Algomo integrates with platforms like Shopify, HubSpot, Zapier, Slack, Google Analytics, and WordPress. Alphachat supports Wix, Shopify, WordPress, HubSpot, Zendesk, Salesforce, RCS, and WhatsApp. My AskAI offers a wide range of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant but do not have SOC-2 compliance. In terms of support, Algomo offers live chat support across all plans, with additional support for Pro and Scale users. Alphachat provides virtual assistant, email, and ticketing support in the Standard plan, with dedicated account management for Enterprise users. My AskAI offers web and email support in the Essent
