Algomo and Aidbase are AI customer support tools designed to deflect support tickets through automated conversations. Algomo offers a range of usage tiers, starting from 100 bot conversations per month in its Starter plan to 10,000 in its Scale plan, with pricing from $9 to $499 per month. It provides comprehensive features including human handover, analytics and insights, an AI email assistant, and email lead capture. The cost per 1,000 tickets or chats is $125, positioning Algomo as a premium option with extensive capabilities.
Aidbase, on the other hand, offers more cost-effective pricing at $29 per 1,000 tickets or chats and provides usage tiers ranging from 2,500 to 100,000 messages per month. Its price plans range from $29 to $399 per month. However, Aidbase lacks certain features such as human handover and analytics/insights, which might be critical for some businesses. It does include an AI email assistant and email lead capture similar to Algomo. Aidbase’s offerings cater to businesses looking for a budget-friendly solution with essential functionalities.
| Feature | Algomo | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | $29 | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Algomo pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Algomo, Aidbase, and My AskAI are AI customer support tools designed to help businesses deflect support tickets, thereby improving efficiency and customer satisfaction. Each offers a variety of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Algomo, Aidbase, and My AskAI—offer AI customer support features. However, both Algomo and My AskAI extend their capabilities by also offering AI features specifically designed for support agents, unlike Aidbase.
Algomo provides three pricing tiers: Starter at $9 per month, Pro at $49 per month, and Scale at $499 per month. Aidbase's plans are Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. My AskAI offers Essentials at $60, Pro at $99, and Enterprise with pricing available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which could be a significant advantage for new users.
The cost per 1,000 tickets or chats varies significantly among the three. Algomo charges $125, Aidbase charges $29, and My AskAI charges $99. This makes Aidbase the most cost-effective option for handling a large volume of tickets or chats.
Algomo's usage tiers range from 100 bot conversations per month in the Starter plan to 10,000 in the Scale plan. Aidbase offers 2,500 messages per month in the Standard plan, scaling up to 100,000 messages in the Expert plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
Both Algomo and My AskAI support human handover and conversation analytics, making them more versatile in handling complex customer interactions. Aidbase, on the other hand, lacks these features.
In terms of content limits, Algomo and Aidbase impose restrictions based on the plan. Algomo's character limits range from 10 million to 100 million per workspace. Aidbase's training characters range from 2.5 million to 100 million per month. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Algomo offers 1 chatbot in the Starter plan, 2 in the Pro plan, and unlimited bots in the Scale plan. Aidbase provides 5 chatbots in both the Standard and Pro plans, and 50 in the Expert plan. My AskAI offers 1 chatbot with two modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
When it comes to integrations, Algomo supports public websites, support articles, past conversations, Slack channels, and more. Aidbase is limited to website integration. My AskAI stands out with extensive integration capabilities, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Algomo integrates with platforms like Shopify, HubSpot, Zapier, Slack, Google Analytics, and WordPress. Aidbase integrates with Zapier. My AskAI offers a wide array of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies, with Algomo offering live chat and priority support at higher tiers. Aidbase does not specify its support options. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and dedicated Slack and success manager support in the Enterprise plan.
Algomo uses its own models, while Aidbase utilizes GPT-3.5 and GPT-4. My AskAI employs GPT-4o in the Essentials and Pro plans, and offers options including GPT-4o, Claude, and Gemini in the Enterprise plan. All three platforms offer API access.
In summary, while all three platforms offer robust AI customer support features, My AskAI stands out for its extensive integrations, unlimited content limits, and comprehensive support options. This makes it a versatile choice for businesses looking for a scalable and highly integrative AI customer support solution.
