AI customer support features comparison: Aidbase vs Zipchat

Overview

Aidbase, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and providing intelligent assistance. Each platform offers a suite of features tailored to different business needs, with varying pricing plans and capabilities.

AI Customer Support Features

All three platforms—Aidbase, Zipchat, and My AskAI—offer AI customer support features aimed at reducing the volume of support tickets by providing automated responses. However, My AskAI stands out by also offering AI features specifically designed to assist support agents, a capability not found in Aidbase or Zipchat.

Pricing Plans

Aidbase offers three pricing plans: Standard at $29/month, Pro at $99/month, and Expert at $399/month. Zipchat has a broader range with five tiers: Starter at $49/month, Growth at $129/month, Pro at $249/month, Scale at $499/month, and an Enterprise plan available upon request. My AskAI provides three plans: Essentials at $60/month, Pro at $99/month, and Enterprise, which is also available upon request. My AskAI uniquely offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost of AI per 1,000 tickets or chats varies among the platforms. Aidbase charges $29, Zipchat charges $86, and My AskAI charges $99. While My AskAI's rate is higher, it includes additional features like AI support for agents and human handover capabilities, which can justify the cost.

Usage Tiers

Aidbase's usage tiers are based on the number of messages per month, ranging from 2,500 to 100,000 messages. Zipchat's tiers are based on the number of replies, from 500 to 6,000 replies per month. My AskAI offers tiers based on conversations, with Essentials at 200 conversations/month, Pro at 1,000 conversations/month, and Enterprise offering unlimited conversations. My AskAI also charges $0.10 per conversation beyond the set limits.

Human Handover and Analytics

My AskAI is the only platform that supports human handover, allowing seamless transitions from AI to human agents. Both Zipchat and My AskAI offer conversation analytics and insights, while Aidbase does not provide this feature.

AI Email Assistant and Lead Capture

Aidbase and My AskAI both offer an AI email assistant, whereas Zipchat does not. All three platforms support email lead capture, helping businesses gather potential customer information effectively.

Content and Chatbot Limits

Aidbase sets content limits based on training characters per month, ranging from 2.5 million to 100 million. Zipchat limits the number of webpages from 1,000 to 30,000. My AskAI offers unlimited webpages and documents across all plans, updating automatically. Regarding chatbots, Aidbase allows up to 50 chatbots on its highest plan, while Zipchat's chatbot limits are not clearly specified. My AskAI provides 1 chatbot with two modes (public and private) on Essentials and Pro plans and unlimited chatbots on the Enterprise plan.

Integrations

Aidbase integrates primarily with websites. Zipchat extends integrations to websites, files, chat instructions, customer conversations, and Shopify. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user integrations, Aidbase supports Zapier, Zipchat integrates with multiple social media and e-commerce platforms, and My AskAI includes a wide range of integrations like Zendesk, Intercom, HubSpot, Slack, and more.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. My AskAI offers tiered support levels, with Essentials providing web and email support, Pro offering priority support, and Enterprise including Slack and a dedicated success manager. Zipchat does not differentiate support across plans, and Aidbase's support details are not specified.

AI Models and API Access

Aidbase uses GPT-3.5 and GPT-4 models, while Zipchat uses GPT-4 or its own algorithm across all plans. My AskAI utilizes GPT-4o in Essentials and Pro plans, with the Enterprise plan offering additional models like Claude and Gemini. Both Aidbase and My AskAI provide API access, whereas Zipchat does not.

Conclusion

My AskAI distinguishes itself with features like AI support for agents, human handover, extensive integrations, and unlimited content limits. While its AI price per 1,000 tickets is higher, the additional functionalities and comprehensive support options justify the cost, making it a strong contender in the AI customer support market.