Aidbase and Zipchat are AI customer support tools designed to deflect support tickets and streamline customer service operations. Aidbase offers a competitive pricing structure, charging $29 per 1,000 tickets or chats, and provides three usage tiers: Standard, Pro, and Expert, with capacities ranging from 2,500 to 100,000 messages per month. Aidbase includes features such as an AI email assistant and email lead capture but lacks human handover and analytics/insights capabilities. The price plans for Aidbase are Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month.
Zipchat, on the other hand, charges $86 per 1,000 tickets or chats and offers a variety of usage tiers, from Starter to Scale, accommodating 500 to 6,000 replies per month, with an additional Enterprise plan available upon request. Zipchat includes analytics and insights, as well as email lead capture, but does not offer an AI email assistant or human handover. The pricing plans for Zipchat start at $49 per month for the Starter tier and go up to $499 per month for the Scale tier, with custom pricing available for the Enterprise plan.
| Feature | Aidbase | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $86 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Aidbase, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and providing intelligent assistance. Each platform offers a suite of features tailored to different business needs, with varying pricing plans and capabilities.
All three platforms—Aidbase, Zipchat, and My AskAI—offer AI customer support features aimed at reducing the volume of support tickets by providing automated responses. However, My AskAI stands out by also offering AI features specifically designed to assist support agents, a capability not found in Aidbase or Zipchat.
Aidbase offers three pricing plans: Standard at $29/month, Pro at $99/month, and Expert at $399/month. Zipchat has a broader range with five tiers: Starter at $49/month, Growth at $129/month, Pro at $249/month, Scale at $499/month, and an Enterprise plan available upon request. My AskAI provides three plans: Essentials at $60/month, Pro at $99/month, and Enterprise, which is also available upon request. My AskAI uniquely offers a 30-day free trial on all plans without requiring a credit card.
The cost of AI per 1,000 tickets or chats varies among the platforms. Aidbase charges $29, Zipchat charges $86, and My AskAI charges $99. While My AskAI's rate is higher, it includes additional features like AI support for agents and human handover capabilities, which can justify the cost.
Aidbase's usage tiers are based on the number of messages per month, ranging from 2,500 to 100,000 messages. Zipchat's tiers are based on the number of replies, from 500 to 6,000 replies per month. My AskAI offers tiers based on conversations, with Essentials at 200 conversations/month, Pro at 1,000 conversations/month, and Enterprise offering unlimited conversations. My AskAI also charges $0.10 per conversation beyond the set limits.
My AskAI is the only platform that supports human handover, allowing seamless transitions from AI to human agents. Both Zipchat and My AskAI offer conversation analytics and insights, while Aidbase does not provide this feature.
Aidbase and My AskAI both offer an AI email assistant, whereas Zipchat does not. All three platforms support email lead capture, helping businesses gather potential customer information effectively.
Aidbase sets content limits based on training characters per month, ranging from 2.5 million to 100 million. Zipchat limits the number of webpages from 1,000 to 30,000. My AskAI offers unlimited webpages and documents across all plans, updating automatically. Regarding chatbots, Aidbase allows up to 50 chatbots on its highest plan, while Zipchat's chatbot limits are not clearly specified. My AskAI provides 1 chatbot with two modes (public and private) on Essentials and Pro plans and unlimited chatbots on the Enterprise plan.
Aidbase integrates primarily with websites. Zipchat extends integrations to websites, files, chat instructions, customer conversations, and Shopify. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user integrations, Aidbase supports Zapier, Zipchat integrates with multiple social media and e-commerce platforms, and My AskAI includes a wide range of integrations like Zendesk, Intercom, HubSpot, Slack, and more.
All three platforms are GDPR compliant, but none are SOC-2 compliant. My AskAI offers tiered support levels, with Essentials providing web and email support, Pro offering priority support, and Enterprise including Slack and a dedicated success manager. Zipchat does not differentiate support across plans, and Aidbase's support details are not specified.
Aidbase uses GPT-3.5 and GPT-4 models, while Zipchat uses GPT-4 or its own algorithm across all plans. My AskAI utilizes GPT-4o in Essentials and Pro plans, with the Enterprise plan offering additional models like Claude and Gemini. Both Aidbase and My AskAI provide API access, whereas Zipchat does not.
My AskAI distinguishes itself with features like AI support for agents, human handover, extensive integrations, and unlimited content limits. While its AI price per 1,000 tickets is higher, the additional functionalities and comprehensive support options justify the cost, making it a strong contender in the AI customer support market.
