Aidbase and Wonderchat are AI customer support tools designed to deflect support tickets and streamline customer interactions. Aidbase offers a pricing structure of $29 per 1,000 tickets or chats, with three usage tiers: Standard (2,500 messages/month), Pro (10,000 messages/month), and Expert (100,000 messages/month). The corresponding price plans are $29/month for Standard, $99/month for Pro, and $399/month for Expert. Aidbase includes features like an AI email assistant and email lead capture but lacks human handover and analytics/insights capabilities.
Wonderchat, on the other hand, charges $41 per 1,000 tickets or chats and provides more varied usage tiers: Lite (3,000 messages), Basic (6,000 messages), Turbo (15,000 messages), and Professional (30,000 messages). Its price plans range from $49.99/month for Lite to $499.99/month for Professional, with an Enterprise option available upon request. Wonderchat includes human handover and analytics/insights, along with email lead capture, but does not offer an AI email assistant. This positions Wonderchat as a more comprehensive solution for businesses needing advanced analytics and human intervention capabilities.
| Feature | Aidbase | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $41 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Aidbase, Wonderchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features and pricing plans, catering to various business needs.
All three platforms provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which Aidbase and Wonderchat do not.
Aidbase offers three pricing tiers: Standard at $29/month, Pro at $99/month, and Expert at $399/month. Wonderchat's plans range from Lite at $49.99/month to Enterprise, which is priced on request. My AskAI has a more streamlined pricing structure with Essentials at $60/month, Pro at $99/month, and Enterprise plans available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to cost per 1,000 tickets or chats, Aidbase is the most economical at $29, followed by Wonderchat at $41, and My AskAI at $99. This difference may reflect the additional features and capabilities offered by My AskAI.
Aidbase and Wonderchat provide higher message limits in their plans compared to My AskAI. Aidbase's Expert plan supports up to 100,000 messages per month, while Wonderchat's Professional plan supports up to 30,000 messages. My AskAI, on the other hand, offers 200 conversations per month in its Essentials plan and 1,000 in its Pro plan, with additional conversations costing $0.10 each.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents. Aidbase does not offer this feature.
Wonderchat and My AskAI provide conversation analytics and insights, enhancing the ability to monitor and improve customer interactions. Aidbase lacks this feature.
Aidbase and My AskAI include an AI email assistant feature, which is absent in Wonderchat. This can be particularly useful for automating and optimizing email responses.
All three platforms support email lead capture, aiding in the collection of customer information and potential leads.
Aidbase and Wonderchat have specific content limits based on their pricing tiers, ranging from millions of characters to thousands of webpages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Aidbase and Wonderchat offer multiple chatbots depending on the plan, with Aidbase's Expert plan allowing up to 50 chatbots. My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in its Enterprise plan.
Aidbase, Wonderchat, and My AskAI offer various integrations for content and knowledge management. My AskAI supports a wide range of integrations, including Google Drive, Notion, Confluence, and more, providing extensive connectivity options.
My AskAI excels in end-user integrations, supporting platforms like Zendesk, Intercom, HubSpot, and Slack, among others. Wonderchat and Aidbase have more limited integration options.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with My AskAI offering web, email, and video support for Pro users, and dedicated Slack and success manager support for Enterprise users.
Aidbase uses GPT-3.5 and GPT-4, while Wonderchat utilizes GPT-4o, Claude 3, and Minstral AI. My AskAI offers GPT-4o across all plans and includes Claude and Gemini models for Enterprise users.
All three platforms provide API access, facilitating custom integrations and advanced functionality.
My AskAI differentiates itself by offering AI features for support agents, extensive integrations, and unlimited content limits. Its streamlined pricing and comprehensive support options make it a competitive choice in the AI customer support market.
