Aidbase and Watermelon are AI customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Aidbase offers a cost-effective solution with pricing set at $29 per 1,000 tickets or chats. It provides three pricing plans: Standard at $29 per month for 2,500 messages, Pro at $99 per month for 10,000 messages, and Expert at $399 per month for 100,000 messages. Aidbase includes features such as an AI email assistant and email lead capture, but it lacks human handover and analytics/insights capabilities.
In contrast, Watermelon's pricing is significantly higher, at $522 per 1,000 tickets or chats, with plans starting from €149 per month for the Basic plan, scaling up to €1,499 per month for the Enterprise plan. Watermelon's pricing tiers are based on the features offered rather than a fixed number of messages. Watermelon includes human handover and analytics/insights features, which Aidbase does not provide. However, it does not offer an AI email assistant, though it does support email lead capture. This positions Watermelon as a more feature-rich, albeit more expensive, option compared to Aidbase.
| Feature | Aidbase | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $522 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Aidbase, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer interaction through automation. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms, Aidbase, Watermelon, and My AskAI, provide AI-powered customer support features. However, when it comes to AI features for support agents, Aidbase lacks this capability, whereas both Watermelon and My AskAI offer comprehensive AI features for support agents.
Aidbase offers three pricing tiers: Standard at $29/month, Pro at $99/month, and Expert at $399/month. Watermelon's pricing starts at €149/month for Basic, €299/month for Premium, €599/month for Business, and €1499/month for Enterprise. My AskAI provides three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly among the three. Aidbase charges $29, Watermelon charges $522, and My AskAI charges $99. This pricing structure highlights My AskAI as a middle-ground option in terms of cost efficiency.
Aidbase's usage tiers are defined by message limits: 2,500 messages/month for Standard, 10,000 for Pro, and 100,000 for Expert. Watermelon's usage is based on features rather than specific message limits. My AskAI offers 200 conversations/month for Essentials, 1,000 for Pro, and unlimited conversations for Enterprise, with an additional $0.10 per conversation beyond these limits.
Human handover, a crucial feature for seamless customer support, is available in Watermelon and My AskAI but not in Aidbase. This feature ensures that complex queries can be escalated to human agents when needed.
Both Watermelon and My AskAI provide conversation analytics and insights, enabling businesses to track and optimize their customer interactions. Aidbase, however, does not offer this feature.
My AskAI and Aidbase both include an AI email assistant, while Watermelon does not offer this feature. This can be a significant advantage for businesses relying heavily on email communication.
All three platforms support email lead capture, ensuring that potential customer inquiries are efficiently converted into leads.
Aidbase imposes content limits based on training characters per month, ranging from 2.5 million to 100 million. Watermelon offers unlimited channels across all plans. My AskAI provides unlimited webpages and documents, with automatic updates, ensuring no content limitations.
Aidbase offers 5 chatbots for Standard and Pro plans and 50 for the Expert plan. Watermelon provides no chatbots in the Basic plan, 1 in Premium, 3 in Business, and 10 in Enterprise. My AskAI allows 1 chatbot with 2 modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Watermelon is the only platform offering a hosted help center. None of the three platforms provide a chatbot flow builder.
Aidbase integrates with websites, while Watermelon supports websites and documents. My AskAI offers extensive integrations, including websites, files (PDF, Docx, txt, CSV, pptx, mp3, mp4), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Watermelon and My AskAI offer a wide range of end-user integrations. Watermelon includes live chat, Facebook Messenger, WhatsApp, Instagram, and several others coming in early 2024. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies, with Watermelon offering comprehensive support across all plans, including custom onboarding and customer success managers. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated success managers for Enterprise.
Aidbase uses GPT-3.5 and GPT-4 models. Watermelon specifies GPT-3.5 for Premium and GPT-4o for Business and Enterprise. My AskAI offers GPT-4o across all plans and additional models like Claude and Gemini for the Enterprise plan. All platforms provide API access.
My AskAI stands out with its extensive integrations, flexible pricing, and comprehensive support features, making it a competitive choice in the AI customer support market.
