Aidbase and Voiceflow are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Aidbase offers a tiered pricing structure with plans ranging from $29 to $399 per month, based on the volume of messages. It provides features like an AI email assistant and email lead capture but lacks human handover and analytics/insights capabilities. The cost per 1,000 tickets or chats is $29, making it a straightforward option for businesses looking for basic AI-driven customer support functionalities.
Voiceflow, on the other hand, operates with a more flexible pricing model, offering a free "Sandbox" tier and scaling up to custom-priced "Enterprise" plans. The cost per 1,000 tickets or chats is provided on application (POA). Voiceflow supports larger usage tiers, starting from 100,000 monthly AI tokens up to unlimited tokens for enterprise users. Unlike Aidbase, Voiceflow includes analytics/insights but does not offer an AI email assistant. Both platforms support email lead capture but do not provide human handover features. Voiceflow's diverse pricing plans and extensive usage capabilities cater to a wide range of business needs, from startups to large enterprises.
| Feature | Aidbase | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | POA | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Aidbase, Voiceflow, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities.
All three platforms, Aidbase, Voiceflow, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which is not available in Aidbase or Voiceflow.
Aidbase offers three pricing tiers: Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. Voiceflow provides a free Sandbox plan, with Pro at $50 per month, Teams at $625 per month, and a custom Enterprise plan. My AskAI's plans include Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When considering AI pricing per 1,000 tickets or chats, Aidbase charges $29, while Voiceflow's pricing is determined on a POA basis. My AskAI charges $99 for the same metric.
Aidbase's usage tiers range from 2,500 messages per month in the Standard plan to 100,000 messages per month in the Expert plan. Voiceflow offers 100k monthly AI tokens in the Sandbox plan, scaling up to unlimited tokens in the Enterprise plan. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI supports human handover, a feature not offered by Aidbase or Voiceflow. This capability can be crucial for complex queries that require human intervention.
Both Voiceflow and My AskAI provide conversation analytics and insights, whereas Aidbase does not offer this feature. This can be valuable for businesses looking to analyze and improve their customer interactions.
Aidbase and My AskAI include an AI email assistant feature, while Voiceflow does not. This feature can help automate email responses and improve efficiency.
All three platforms support email lead capture, making it easier for businesses to gather and manage leads through their AI systems.
Aidbase's content limits vary by plan, with the Expert plan allowing up to 100 million training characters per month. Voiceflow's content limits range from 50 knowledge base sources per agent in the Sandbox plan to unlimited sources in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Aidbase provides up to 50 chatbots in its Expert plan. Voiceflow offers unlimited agents in its Teams and Enterprise plans. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center as part of their features.
Voiceflow includes a chatbot flow builder, a feature not available in Aidbase or My AskAI. This tool can help businesses design and optimize their chatbot interactions.
Aidbase integrates with websites, while Voiceflow supports websites, files (text, PDF, docx), sitemaps, and third-party software like Zendesk Help Center. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Aidbase integrates with Zapier. Voiceflow supports a wide range of integrations, including WhatsApp, Discord, Slack, Telegram, Webchat, Dialogflow, Rasa, Twilio SMS, and Microsoft Teams. My AskAI offers comprehensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp (via Intercom/Zendesk), Instagram (via Intercom/Zendesk), Messenger (via Intercom/Zendesk), and X/Twitter (via Intercom/Zendesk).
All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant, while Aidbase and My AskAI are not. In terms of support, My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated Slack and success manager support for Enterprise. Voiceflow's support varies by plan, ranging from community support in the Sandbox plan to priority and account manager support in the Enterprise plan.
Aidbase uses GPT-3.5 and GPT-4 models. Voiceflow supports various LLMs depending on the plan, including ChatGPT for Sandbox and all LLMs for higher tiers. My AskAI offers GPT-4o models in Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan.
All three platforms provide API access, enabling businesses to integrate their AI customer support tools with other systems and workflows.
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional AI features for support agents, comprehensive integrations, and flexible support options. These capabilities position My AskAI as a versatile and powerful tool for businesses looking to optimize their customer support operations.
