All AI Agent Comparisons> Aidbase vs. Userlike

AI customer support features comparison:Aidbasevs Userlike

Compare Aidbase and Userlike to understand their strengths, differences and pricing, in detail, when using them as AI customer support agents.

Aidbase and Userlike are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Aidbase offers a tiered pricing model based on message volume, with plans ranging from $29 per month for 2,500 messages to $399 per month for 100,000 messages. It includes an AI email assistant and email lead capture features but lacks human handover and analytics/insights capabilities. Aidbase's pricing per 1,000 tickets or chats is set at $29.

Userlike, on the other hand, provides unlimited conversations across its various usage tiers, which include Free, Team, Corporate, and Flex plans. While specific pricing per 1,000 tickets or chats is not disclosed (POA), its monthly plans start at $0 for the Free tier and go up to $350 for the Corporate tier, with additional custom pricing for the Flex plan. Userlike includes analytics/insights and email lead capture but does not offer an AI email assistant or human handover. Additional services like WhatsApp Campaigns and AI Automation Hub are available at extra costs.

In summary, Aidbase focuses on a straightforward, volume-based pricing structure with essential email functionalities, while Userlike emphasizes unlimited conversation capabilities and comprehensive analytics, with a flexible pricing approach tailored to different business needs.

Full breakdown: All available features and pricing

Understand all about Aidbase's and Userlike's AI customer support features and usage based pricing. Use this to decide on the best tool for your organization.

Feature	Aidbase	Userlike	My AskAI
Offers AI Customer Support Features?	Yes	Yes	Yes
Offers AI Features for Support Agents?	No	No	Yes
Price Plans	Standard - $29/mo Pro - $99/mo Expert - $399/mo	Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified	Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required)
AI Price Per 1,000 tickets/chats	$29	POA	$99
Usage Tiers	Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo	Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations	Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits
Human Handover	No	No	Yes
Conversation Analytics/Insights	No	Yes	Yes
AI Email Assistant	Yes	No	Yes
Email Lead Capture	Yes	Yes	Yes
Pricing Page	Aidbase pricing page	Userlike pricing page	My AskAI pricing page
Content Limits	Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo	Not provided	Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically
Number of Chatbots/Agents	Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots	Not provided	Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited
Hosted Help Centre	No	No	No
Chatbot Flow Builder	No	Yes	No
Integrations (Content/Knowledge)	Website	FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases	Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce
Integrations (End Users)	Zapier	Website chat WhatsApp Facebook Messenger SMS Threema Telegram Instagram (coming soon)	Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk)
GDPR Compliant	Yes	Yes	Yes
SOC-2 Compliant	No	No	No
Support	Not provided	Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager	Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager
AI Models Available	GPT-3.5 GPT-4	Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4	Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini
API Access	Yes	Yes	Yes

Overview

Aidbase, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each offers a range of features, pricing plans, and capabilities aimed at enhancing the efficiency of customer support teams.

AI Customer Support Features

All three platforms—Aidbase, Userlike, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which is not available in Aidbase or Userlike.

Pricing Plans

Aidbase offers three pricing tiers: Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. Userlike provides a free plan and several paid plans including Team at $130 per month, Corporate at $350 per month, and a custom Flex plan. Additional costs include WhatsApp Campaigns at $39 per month and extra users at $20 each. My AskAI has three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Aidbase charges $29 per 1,000 tickets/chats, while Userlike's pricing is on a per-organization agreement (POA) basis. My AskAI charges $99 per 1,000 tickets/chats.

Usage Tiers

Aidbase's usage tiers range from 2,500 messages per month in the Standard plan to 100,000 messages per month in the Expert plan. Userlike offers unlimited conversations across all its plans. My AskAI's tiers include 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the set limits.

Human Handover

My AskAI supports human handover, a crucial feature for seamless transition from AI to human agents, which is not available in Aidbase or Userlike.

Conversation Analytics/Insights

Both Userlike and My AskAI offer conversation analytics and insights, whereas Aidbase does not provide this feature.

AI Email Assistant

Aidbase and My AskAI both offer AI email assistant capabilities, but Userlike does not.

Email Lead Capture

All three platforms facilitate email lead capture, making it easy to gather potential customer information.

Content Limits

Aidbase imposes content limits based on the plan, ranging from 2.5 million to 100 million training characters per month. Userlike does not specify content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Aidbase allows for 5 chatbots in the Standard and Pro plans, and 50 in the Expert plan. Userlike does not specify the number of chatbots or agents. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

None of the platforms offer a hosted help center.

Chatbot Flow Builder

Userlike includes a chatbot flow builder, a feature not available in Aidbase or My AskAI.

Integrations (Content/Knowledge)

Aidbase integrates with websites, while Userlike supports various content types such as FAQ documents and previous chat histories. My AskAI offers extensive integrations including websites, various file types, and multiple cloud storage and knowledge base platforms like Google Drive, Notion, and Zendesk.

Integrations (End Users)

Aidbase integrates with Zapier, while Userlike supports a wide range of messaging platforms including WhatsApp and Facebook Messenger. My AskAI offers a broad array of integrations, including website chat, Slack, Teams, and multiple CRM and customer service platforms.

Compliance and Support

All three platforms are GDPR compliant but not SOC-2 compliant. Support varies, with Userlike providing GPT-4 support across all plans and professional onboarding for Flex users. My AskAI offers web and email support for Essentials users, priority support for Pro users, and a dedicated success manager for Enterprise users.

AI Models Available

Aidbase uses GPT-3.5 and GPT-4 models. Userlike's model details vary by plan, with Corporate and Flex plans using GPT-4. My AskAI utilizes GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise users.

API Access

All three platforms provide API access, allowing for further customization and integration with other systems.

Conclusion

My AskAI distinguishes itself with features like AI support for agents, human handover, extensive integrations, and flexible pricing plans, making it a comprehensive solution for businesses looking to enhance their customer support capabilities.

*Prices per 1,000 tickets have been calculated based on an assumed 50% resolution rate and 2.5 AI responses per conversation