AI customer support features comparison: Aidbase vs Userdesk

Overview

Aidbase, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service through automation. Each platform offers specific features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Aidbase, Userdesk, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, a capability not clearly offered by Aidbase or Userdesk.

Pricing Plans

Aidbase offers three pricing tiers: Standard at $29/month, Pro at $99/month, and Expert at $399/month. Userdesk provides a broader range of plans, from a free tier to the Enterprise plan at $499/month, with an additional $39/month to remove "Powered by Userdesk" branding. My AskAI offers three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets or chats, Aidbase charges $29, Userdesk charges $24, and My AskAI charges $99. While My AskAI has a higher price point, it compensates with additional features and capabilities.

Usage Tiers

Aidbase's usage tiers range from 2,500 messages per month in the Standard plan to 100,000 messages per month in the Expert plan. Userdesk's tiers start with 30 AI messages per month in the Free plan and go up to 100,000 AI messages per month in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Only My AskAI supports human handover, allowing for seamless transition from AI to human agents. This feature is not available in Aidbase or Userdesk.

Conversation Analytics/Insights

My AskAI provides conversation analytics and insights, which is a feature not offered by either Aidbase or Userdesk.

AI Email Assistant

Aidbase and My AskAI both offer an AI email assistant, whereas Userdesk does not.

Email Lead Capture

All three platforms—Aidbase, Userdesk, and My AskAI—offer email lead capture capabilities.

Content Limits

Aidbase and Userdesk have specific content limits based on their pricing tiers. Aidbase ranges from 2.5 million to 100 million training characters per month, while Userdesk ranges from 50,000 to 50 million training words. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Aidbase offers between 5 and 50 chatbots depending on the plan. Userdesk ranges from 1 chatbot in the Free plan to 50 in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help center or a chatbot flow builder.

Integrations (Content/Knowledge)

Aidbase integrates with websites. Userdesk supports integration with websites, files (PDFs), Notion pages, and sitemap.xml. My AskAI offers a broader range of integrations including websites, multiple file types (PDF, Docx, txt, CSV, pptx, mp3, mp4), and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Aidbase integrates with Zapier. Userdesk supports WordPress, Shopify, Webflow, Wix, any website, and Slack. My AskAI offers extensive integrations including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. My AskAI provides different levels of support based on the plan, ranging from web and email support in Essentials to priority support and a success manager in the Enterprise plan. Support details for Aidbase and Userdesk are not provided.

AI Models Available

Aidbase uses GPT-3.5 and GPT-4. Userdesk offers GPT-3.5 in the Free and Hobby plans, and both GPT-3.5 and GPT-4 in the Growth, Pro, and Enterprise plans. My AskAI uses GPT-4o in the Essentials and Pro plans, and offers a choice between GPT-4o, Claude, and Gemini in the Enterprise plan.

API Access

All three platforms—Aidbase, Userdesk, and My AskAI—provide API access.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional capabilities such as AI features for support agents, human handover, conversation analytics, and a wider range of integrations. This positions My AskAI as a comprehensive solution for businesses looking to enhance their customer support through AI.