Aidbase and Userdesk are AI customer support tools designed to deflect support tickets and streamline customer interactions. Aidbase offers a pricing model of $29 per 1,000 tickets/chats and provides three usage tiers: Standard, Pro, and Expert, catering to different volumes of messages per month. Aidbase includes features such as an AI email assistant and email lead capture but does not support human handover or provide analytics and insights. Its pricing plans range from $29 per month for the Standard tier to $399 per month for the Expert tier.
Userdesk, on the other hand, charges $24 per 1,000 tickets/chats and offers a more granular range of usage tiers, from a free tier with 30 AI messages per month to an Enterprise tier with 100,000 AI messages per month. Similar to Aidbase, Userdesk also lacks human handover and analytics/insights capabilities but includes email lead capture. However, Userdesk does not offer an AI email assistant. Userdesk's pricing plans are more varied, starting with a free option and scaling up to $499 per month for the Enterprise tier, with an additional option to remove "Powered by Userdesk" branding for $39 per month.
| Feature | Aidbase | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $24 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | No | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Aidbase, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service through automation. Each platform offers specific features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Aidbase, Userdesk, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, a capability not clearly offered by Aidbase or Userdesk.
Aidbase offers three pricing tiers: Standard at $29/month, Pro at $99/month, and Expert at $399/month. Userdesk provides a broader range of plans, from a free tier to the Enterprise plan at $499/month, with an additional $39/month to remove "Powered by Userdesk" branding. My AskAI offers three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Aidbase charges $29, Userdesk charges $24, and My AskAI charges $99. While My AskAI has a higher price point, it compensates with additional features and capabilities.
Aidbase's usage tiers range from 2,500 messages per month in the Standard plan to 100,000 messages per month in the Expert plan. Userdesk's tiers start with 30 AI messages per month in the Free plan and go up to 100,000 AI messages per month in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Only My AskAI supports human handover, allowing for seamless transition from AI to human agents. This feature is not available in Aidbase or Userdesk.
My AskAI provides conversation analytics and insights, which is a feature not offered by either Aidbase or Userdesk.
Aidbase and My AskAI both offer an AI email assistant, whereas Userdesk does not.
All three platforms—Aidbase, Userdesk, and My AskAI—offer email lead capture capabilities.
Aidbase and Userdesk have specific content limits based on their pricing tiers. Aidbase ranges from 2.5 million to 100 million training characters per month, while Userdesk ranges from 50,000 to 50 million training words. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Aidbase offers between 5 and 50 chatbots depending on the plan. Userdesk ranges from 1 chatbot in the Free plan to 50 in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center or a chatbot flow builder.
Aidbase integrates with websites. Userdesk supports integration with websites, files (PDFs), Notion pages, and sitemap.xml. My AskAI offers a broader range of integrations including websites, multiple file types (PDF, Docx, txt, CSV, pptx, mp3, mp4), and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Aidbase integrates with Zapier. Userdesk supports WordPress, Shopify, Webflow, Wix, any website, and Slack. My AskAI offers extensive integrations including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
All three platforms are GDPR compliant but none are SOC-2 compliant. My AskAI provides different levels of support based on the plan, ranging from web and email support in Essentials to priority support and a success manager in the Enterprise plan. Support details for Aidbase and Userdesk are not provided.
Aidbase uses GPT-3.5 and GPT-4. Userdesk offers GPT-3.5 in the Free and Hobby plans, and both GPT-3.5 and GPT-4 in the Growth, Pro, and Enterprise plans. My AskAI uses GPT-4o in the Essentials and Pro plans, and offers a choice between GPT-4o, Claude, and Gemini in the Enterprise plan.
All three platforms—Aidbase, Userdesk, and My AskAI—provide API access.
In summary, while all three platfo
