AI customer support features comparison: Aidbase vs Stonly
Aidbase and Stonly are AI customer support tools designed to deflect support tickets by automating responses and providing assistance to users. Aidbase offers a tiered pricing structure based on message volume, with the Standard plan at $29 per month for 2,500 messages, Pro at $99 per month for 10,000 messages, and Expert at $399 per month for 100,000 messages. Aidbase includes features like an AI email assistant and email lead capture, but lacks human handover and analytics/insights capabilities. The cost per 1,000 tickets or chats is $29, making it a budget-friendly option for smaller volume users.
Stonly, on the other hand, does not provide specific usage tiers or a fixed price per 1,000 tickets, instead offering a price on application (POA) model. Stonly’s pricing plans start at $124 per month for the Starter plan, $249 per month for the Business plan, and customized pricing for the Enterprise plan. Unlike Aidbase, Stonly includes analytics and insights but does not offer an AI email assistant or email lead capture. Both platforms do not support human handover, positioning them as fully automated solutions in the AI customer support market.
Full breakdown: All available features and pricing
| Feature | Aidbase | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo |
Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | POA | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Aidbase pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Segment Zapier Freshpaint Rudderstack |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 |
Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
Aidbase, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features, pricing plans, and capabilities to cater to different business needs.
AI Customer Support Features
All three platforms, Aidbase, Stonly, and My AskAI, offer AI customer support features aimed at enhancing customer interactions and reducing the load on human support agents. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Aidbase nor Stonly offer.
Pricing Plans
Aidbase offers three pricing tiers: Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. Stonly's pricing starts at $124 per month for the Starter plan, $249 for the Business plan, and a custom price for the Enterprise plan. My AskAI provides three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application. Notably, My AskAI offers a 30-day free trial for all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
Aidbase charges $29 per 1,000 tickets/chats, while My AskAI charges $99 for the same. Stonly's pricing for this metric is provided on application, making it less transparent in comparison to the other two.
Usage Tiers
Aidbase's usage tiers range from 2,500 messages per month in the Standard plan to 100,000 messages per month in the Expert plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional $0.10 per conversation beyond the limits. Stonly does not provide specific usage tiers.
Human Handover
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in Aidbase or Stonly.
Conversation Analytics/Insights
Both Stonly and My AskAI offer conversation analytics and insights, providing valuable data to improve customer support. Aidbase does not offer this feature.
AI Email Assistant and Email Lead Capture
Aidbase and My AskAI both provide AI email assistants and email lead capture capabilities. Stonly lacks these features, which could be crucial for businesses relying heavily on email communication.
Content Limits
Aidbase imposes content limits based on the plan, ranging from 2.5 million to 100 million training characters per month. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Stonly does not specify content limits.
Number of Chatbots/Agents
Aidbase allows 5 chatbots in the Standard and Pro plans and 50 in the Expert plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Stonly does not provide information on the number of chatbots or agents.
Hosted Help Centre
Stonly offers a hosted help center, which is not available in Aidbase or My AskAI. This feature could be beneficial for businesses looking to provide a centralized knowledge base for their customers.
Integrations
Aidbase integrates with websites and offers Zapier for end-user integrations. Stonly provides content/knowledge integrations but does not specify details, and offers several end-user integrations including Segment, Zapier, Freshpaint, and Rudderstack. My AskAI supports a wide range of content/knowledge integrations, including websites, various file types, and multiple cloud storage services. It also offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, and many more.
Compliance and Support
All three platforms are GDPR compliant but not SOC-2 compliant. Support levels vary, with My AskAI offering web and email support for Essentials, priority support for Pro, and dedicated support including Slack and a success manager for Enterprise. Stonly’s support details are less specific, and Aidbase does not provide detailed support information.
AI Models and API Access
Aidbase uses GPT-3.5 and GPT-4 models, while My AskAI offers GPT-4o in the Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini in the Enterprise plan. Stonly does not specify the AI models used. All three platforms provide API access.
Conclusion
My AskAI offers a comprehensive set of features, competitive pricing, and extensive integrations, making it a robust choice for businesses seeking advanced AI customer support solutions. Aidbase and Stonly also provide valuable capabilities, but My AskAI's additional features for support agents and extensive integration options give it a distinct edge in the market.
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