AI customer support features comparison: Aidbase vs SiteGPT

Introduction

Aidbase, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service through automation and intelligent responses. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs. Below is a detailed comparison to help you understand how My AskAI stands against its competitors.

AI Customer Support Features

All three platforms, Aidbase, SiteGPT, and My AskAI, offer robust AI customer support features. However, only SiteGPT and My AskAI extend their AI functionalities to support agents, providing tools that can assist human agents in resolving complex issues more efficiently.

Pricing Plans

Aidbase offers three pricing tiers: Standard at $29/month, Pro at $99/month, and Expert at $399/month. SiteGPT’s pricing starts at $49/month for the Starter plan, going up to $399/month for the Scale plan, with an Enterprise option starting at $999/month. My AskAI has a simpler pricing structure with Essentials at $60/month, Pro at $99/month, and Enterprise plans available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to cost per 1,000 tickets or chats, Aidbase charges $29, SiteGPT charges $25, and My AskAI has a higher rate at $99. This pricing difference might reflect the advanced features and integrations My AskAI offers.

Usage Tiers

Aidbase's usage tiers range from 2,500 messages per month in the Standard plan to 100,000 messages in the Expert plan. SiteGPT offers 4,000 messages per month in the Starter plan, scaling up to unlimited messages in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both SiteGPT and My AskAI support human handover, allowing seamless transition from AI to human agents when needed. Aidbase does not offer this feature, potentially limiting its effectiveness in more complex support scenarios.

Conversation Analytics/Insights

SiteGPT and My AskAI both provide conversation analytics and insights, which help businesses understand customer interactions and improve service quality. Aidbase lacks this feature, which could be a drawback for data-driven companies.

AI Email Assistant

Aidbase and My AskAI offer AI email assistants to streamline email communications, a feature not available in SiteGPT. This capability can significantly enhance productivity by automating email responses.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather customer information effectively through their AI systems.

Content Limits

Aidbase has content limits based on training characters, ranging from 2.5 million to 100 million per month. SiteGPT’s limits are based on training web pages, from 200 to 100,000 pages. My AskAI offers unlimited webpages and documents across all plans, updated automatically, providing a more flexible solution for content management.

Number of Chatbots/Agents

Aidbase offers 5 chatbots for Standard and Pro plans, and 50 for the Expert plan. SiteGPT provides 1 chatbot in the Starter plan, scaling to unlimited chatbots in the Enterprise plan. My AskAI allows 1 chatbot with two modes (public and private) in Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.

Integrations (Content/Knowledge)

Aidbase integrates with websites, while SiteGPT supports a broader range of integrations including various file types and cloud storage services. My AskAI offers extensive integrations, including websites, multiple file types, and popular platforms like Google Drive, Notion, Confluence, and more, providing a comprehensive solution for knowledge management.

Integrations (End Users)

Aidbase integrates with Zapier, whereas SiteGPT supports multiple chat platforms and CRM systems. My AskAI offers a wide array of integrations with end-user platforms, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and more, making it highly versatile for various business environments.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. In terms of support, My AskAI offers more extensive options, including web, email, video, and priority support for higher tiers, along with a dedicated success manager for Enterprise plans. SiteGPT and Aidbase provide more basic support options.

AI Models Available

Aidbase uses GPT-3.5 and GPT-4, SiteGPT uses GPT-4o, while My AskAI offers multiple AI models including GPT-4o, Claude, and Gemini, providing flexibility in choosing the most suitable AI model for different needs.

API Access

All three platforms provide API access, allowing businesses to integrate their AI customer support tools into existing systems seamlessly.

Conclusion

In summary, while each platform offers valuable features for AI customer support, My AskAI stands out with its extensive integrations, flexible content limits, and comprehensive support options. These features make it a robust choice for businesses looking for a versatile and scalable AI customer support solution.