Aidbase and SiteGPT are AI customer support tools designed to deflect support tickets and streamline customer interactions. Aidbase offers pricing at $29 per 1,000 tickets/chats, with three usage tiers: Standard (2,500 messages/month), Pro (10,000 messages/month), and Expert (100,000 messages/month). Their price plans are $29/month for Standard, $99/month for Pro, and $399/month for Expert. Aidbase includes features like an AI email assistant and email lead capture, but lacks human handover and analytics/insights functionalities.
SiteGPT, on the other hand, charges $25 per 1,000 tickets/chats and has more varied usage tiers: Starter (4,000 messages/month), Growth (10,000 messages/month), Scale (40,000 messages/month), and Enterprise (unlimited messages/month). Their price plans start at $49/month for Starter, $99/month for Growth, $399/month for Scale, and begin at $999/month for Enterprise. SiteGPT includes human handover and analytics/insights features, but does not offer an AI email assistant. Both platforms support email lead capture, but SiteGPT provides additional customization options like removing branding for $50/month and adding extra messages for a similar fee.
| Feature | Aidbase | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $25 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Aidbase, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service through automation and intelligent responses. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs. Below is a detailed comparison to help you understand how My AskAI stands against its competitors.
All three platforms, Aidbase, SiteGPT, and My AskAI, offer robust AI customer support features. However, only SiteGPT and My AskAI extend their AI functionalities to support agents, providing tools that can assist human agents in resolving complex issues more efficiently.
Aidbase offers three pricing tiers: Standard at $29/month, Pro at $99/month, and Expert at $399/month. SiteGPT’s pricing starts at $49/month for the Starter plan, going up to $399/month for the Scale plan, with an Enterprise option starting at $999/month. My AskAI has a simpler pricing structure with Essentials at $60/month, Pro at $99/month, and Enterprise plans available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to cost per 1,000 tickets or chats, Aidbase charges $29, SiteGPT charges $25, and My AskAI has a higher rate at $99. This pricing difference might reflect the advanced features and integrations My AskAI offers.
Aidbase's usage tiers range from 2,500 messages per month in the Standard plan to 100,000 messages in the Expert plan. SiteGPT offers 4,000 messages per month in the Starter plan, scaling up to unlimited messages in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both SiteGPT and My AskAI support human handover, allowing seamless transition from AI to human agents when needed. Aidbase does not offer this feature, potentially limiting its effectiveness in more complex support scenarios.
SiteGPT and My AskAI both provide conversation analytics and insights, which help businesses understand customer interactions and improve service quality. Aidbase lacks this feature, which could be a drawback for data-driven companies.
Aidbase and My AskAI offer AI email assistants to streamline email communications, a feature not available in SiteGPT. This capability can significantly enhance productivity by automating email responses.
All three platforms support email lead capture, enabling businesses to gather customer information effectively through their AI systems.
Aidbase has content limits based on training characters, ranging from 2.5 million to 100 million per month. SiteGPT’s limits are based on training web pages, from 200 to 100,000 pages. My AskAI offers unlimited webpages and documents across all plans, updated automatically, providing a more flexible solution for content management.
Aidbase offers 5 chatbots for Standard and Pro plans, and 50 for the Expert plan. SiteGPT provides 1 chatbot in the Starter plan, scaling to unlimited chatbots in the Enterprise plan. My AskAI allows 1 chatbot with two modes (public and private) in Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
Aidbase integrates with websites, while SiteGPT supports a broader range of integrations including various file types and cloud storage services. My AskAI offers extensive integrations, including websites, multiple file types, and popular platforms like Google Drive, Notion, Confluence, and more, providing a comprehensive solution for knowledge management.
Aidbase integrates with Zapier, whereas SiteGPT supports multiple chat platforms and CRM systems. My AskAI offers a wide array of integrations with end-user platforms, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and more, making it highly versatile for various business environments.
All three platforms are GDPR compliant but none are SOC-2 compliant. In terms of support, My AskAI offers more extensive options, including web, email, video, and priority support for higher tiers, along with a dedicated success manager for Enterprise plans. SiteGPT and Aidbase provide more basic support options.
Aidbase uses GPT-3.5 and GPT-4, SiteGPT uses GPT-4o, while My AskAI offers multiple AI models including GPT-4o, Claude, and Gemini, providing flexibility in choosing the most suitable AI model for different needs.
All three platforms provide API access, allowing businesses to integrate their AI customer support tools into existing systems seamlessly.
In summary, while each platform offers valuable features for AI customer support, My AskAI stands out with its extensive integrations, flexible content limits, and comprehensive support options. These features make it a robust choice for businesses looking for a versatile and scalable AI customer support solution.
