AI customer support features comparison:Aidbasevs Neople

Overview

Aidbase, Neople, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service through automation. Each offers unique features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

Aidbase and My AskAI both provide AI customer support features, while Neople does not. My AskAI also offers AI features specifically for support agents, similar to Neople but unlike Aidbase.

Pricing Plans

Aidbase offers three pricing tiers: Standard at $29/month, Pro at $99/month, and Expert at $399/month. Neople's pricing is significantly higher, starting from €1500/month for the Junior plan, €2500/month for the Medior plan, and an additional €1000/month for the Senior plan. My AskAI offers a more flexible pricing structure with Essentials at $60, Pro at $99, and Enterprise plans available upon request. Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats is $29 for Aidbase, $334 for Neople, and $99 for My AskAI. This makes Aidbase the most affordable option in this category, followed by My AskAI, with Neople being the most expensive.

Usage Tiers

Aidbase's usage tiers are defined as Standard with 2,500 messages/month, Pro with 10,000 messages/month, and Expert with 100,000 messages/month. My AskAI offers Essentials with 200 conversations/month, Pro with 1,000 conversations/month, and Enterprise with unlimited conversations, charging $0.10 per conversation beyond these limits. Neople does not provide specific usage tiers.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents. Aidbase does not offer this feature, and Neople has not provided information regarding this capability.

Conversation Analytics/Insights

My AskAI includes conversation analytics and insights, whereas Aidbase does not offer this feature, and Neople has not provided details.

AI Email Assistant and Lead Capture

Both Aidbase and My AskAI offer AI email assistants and email lead capture capabilities. Neople lacks these features.

Content Limits

Aidbase has content limits based on the plan: Standard with 2.5 million training characters/month, Pro with 10 million, and Expert with 100 million. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Neople has not provided information on content limits.

Number of Chatbots/Agents

Aidbase allows up to 5 chatbots for Standard and Pro plans, and 50 for the Expert plan. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for Enterprise. Neople has not provided details on the number of chatbots or agents.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help center or chatbot flow builder.

Integrations (Content/Knowledge)

My AskAI supports a wide range of integrations, including websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Aidbase integrates with websites, while Neople has not provided integration details.

Integrations (End Users)

My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Aidbase integrates with Zapier, while Neople has not provided details.

Compliance and Support

All three platforms are GDPR compliant. Neople is also SOC-2 compliant, unlike Aidbase and My AskAI. My AskAI provides varying levels of support based on the plan: Essentials with web and email support, Pro with priority web, email, and video support, and Enterprise with Slack and a success manager. Aidbase and Neople have not provided detailed support information.

AI Models and API Access

Aidbase uses GPT-3.5 and GPT-4 models, while My AskAI offers GPT-4o for Essentials and Pro plans, and GPT-4o/Claude/Gemini for Enterprise. Neople has not specified the AI models they use. Both Aidbase and My AskAI provide API access, while Neople's API access details are not available.

Conclusion

My AskAI stands out for its comprehensive integrations, flexible pricing plans, and extensive support options. It also offers a free trial without requiring a credit card, making it accessible for businesses to explore its capabilities. Aidbase and Neople have their strengths, but My AskAI provides a balanced mix of features, affordability, and support.