Aidbase and LiveHelpNow are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Aidbase offers a straightforward pricing model, charging $29 per 1,000 tickets/chats, with three usage tiers: Standard, Pro, and Expert, catering to different business sizes and needs. Aidbase's features include an AI email assistant and email lead capture, but it lacks human handover and analytics/insights capabilities. The pricing plans for Aidbase range from $29 per month for the Standard tier to $399 per month for the Expert tier.
LiveHelpNow, on the other hand, provides a more segmented pricing structure with different fees for various features such as live chat, ticket management, and call management. The cost per 1,000 tickets/chats is not publicly provided and is determined on a per-agent basis. Key features include human handover and analytics/insights, which Aidbase does not offer. However, LiveHelpNow does not have an AI email assistant. The pricing for their chatbot service is $95 per month, and their Hue AI service is $300 per month, with additional features priced separately. This modular approach allows businesses to customize their support tools according to specific needs.
| Feature | Aidbase | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | POA | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
In the realm of AI customer support tools designed to deflect support tickets, Aidbase, LiveHelpNow, and My AskAI present distinct features and capabilities. Each platform offers unique benefits tailored to various business needs, with My AskAI standing out for its comprehensive integrations and flexible pricing plans.
All three platforms—Aidbase, LiveHelpNow, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Aidbase falls short as it does not offer these capabilities. Both LiveHelpNow and My AskAI provide these advanced features, enhancing the efficiency of support teams.
Aidbase offers three pricing tiers: Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. LiveHelpNow's pricing is more segmented, charging per agent and feature, which can add up quickly. My AskAI provides straightforward pricing with three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card, making it easier for businesses to test the service.
For handling 1,000 tickets or chats, Aidbase charges $29, whereas My AskAI charges $99. LiveHelpNow does not disclose a specific price, instead opting for a price on application (POA) model, which can be less transparent for potential users.
Aidbase's usage tiers range from 2,500 messages per month on the Standard plan to 100,000 messages per month on the Expert plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits. LiveHelpNow does not specify its usage tiers.
Both LiveHelpNow and My AskAI provide human handover capabilities and conversation analytics, which Aidbase lacks. These features are crucial for seamless transitions between AI and human agents and for gaining insights into customer interactions.
Aidbase and My AskAI both offer an AI email assistant, while LiveHelpNow does not. All three platforms support email lead capture, helping businesses gather potential customer information effectively.
Aidbase imposes content limits ranging from 2.5 million to 100 million training characters per month, depending on the plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Aidbase allows 5 chatbots on Standard and Pro plans, and 50 on the Expert plan. My AskAI's Essentials and Pro plans support one chatbot in two modes (public and private), with unlimited chatbots available on the Enterprise plan.
LiveHelpNow is the only platform that offers a hosted help center. None of the three platforms provide a chatbot flow builder, which may be a consideration for businesses looking for customizable chatbot workflows.
Aidbase integrates with websites, while LiveHelpNow supports websites, documents, and help centers. My AskAI offers extensive integrations, including websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, and many more. This extensive integration capability makes My AskAI a versatile choice for businesses with diverse content sources.
Aidbase integrates with Zapier, and LiveHelpNow supports a range of integrations. My AskAI stands out with a broad array of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and many more, providing flexibility and connectivity with various customer engagement platforms.
All three platforms are GDPR compliant, but none are SOC-2 compliant. My AskAI offers tiered support based on the plan, ranging from web and email support for Essentials to a dedicated success manager for Enterprise users. Support details for Aidbase and LiveHelpNow are not provided.
Aidbase utilizes GPT-3.5 and GPT-4 models, while My AskAI offers GPT-4o across all plans, with additional models like Claude and Gemini available on the Enterprise plan. LiveHelpNow does not specify the AI models it uses. All three platforms provide API access, enabling custom integrations and extensions.
In summary, My AskAI offers a balanced mix of features, competitive pricing, and extensive integrations, making it a strong contender in the AI customer support market. While Aidbase and LiveHelpNow have their strengths, My AskAI's comprehensive capabilities and flexible pricing make it a compelling choice for businesses looking to enhance their c
