AI customer support features comparison: Aidbase vs LivechatAI

Overview

Aidbase, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support and Agent Features

All three platforms provide AI customer support features. However, Aidbase does not offer AI features specifically designed for support agents, unlike LivechatAI and My AskAI, which both provide these additional functionalities.

Pricing Plans

Aidbase offers three pricing tiers: Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. LivechatAI has a more diversified pricing structure, starting with a free plan and scaling up to the Expert plan at $389 per month. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with a price on application. Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI services, Aidbase charges $29 per 1,000 tickets/chats, LivechatAI charges $55, and My AskAI charges $99. This indicates that Aidbase offers the lowest cost per 1,000 tickets/chats among the three.

Usage Tiers

Aidbase's usage tiers range from 2,500 messages per month for the Standard plan to 100,000 messages per month for the Expert plan. LivechatAI's tiers include unlimited messages for the Advanced and Expert plans. My AskAI's tiers start at 200 conversations per month for the Essentials plan, scaling to unlimited conversations for the Enterprise plan, with a $0.10 charge per conversation beyond the set limits.

Human Handover and Conversation Analytics

Both LivechatAI and My AskAI support human handover and provide conversation analytics/insights, whereas Aidbase does not offer these features. This makes LivechatAI and My AskAI more versatile in managing complex customer interactions.

AI Email Assistant and Lead Capture

Aidbase and My AskAI both offer an AI email assistant, while LivechatAI does not. All three platforms support email lead capture, ensuring businesses can collect and manage leads effectively.

Content Limits

Aidbase's content limits vary from 2.5 million training characters per month for the Standard plan to 100 million for the Expert plan. LivechatAI offers unlimited content with a cap of 100 million characters for higher-tier plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Aidbase allows for 5 chatbots across its Standard and Pro plans, increasing to 50 chatbots in the Expert plan. LivechatAI's range is from 1 AI bot in the free plan to 10 AI bots in the Expert plan. My AskAI offers 1 chatbot with two modes (public and private) for Essentials and Pro plans and unlimited chatbots for the Enterprise plan.

Integrations

Aidbase integrates with websites, while LivechatAI supports websites, files, and sitemaps. My AskAI offers a broader range of integrations, including various file types, cloud storage services, and numerous CRM and chat platforms, making it highly versatile.

Support and Compliance

All three platforms are GDPR compliant but not SOC-2 compliant. Support varies, with LivechatAI offering community and live chat support depending on the plan. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated support for Enterprise customers.

AI Models and API Access

Aidbase uses GPT-3.5 and GPT-4 models, LivechatAI supports multiple models like GPT-4o, Llama, Mistral, and Claude, while My AskAI uses GPT-4o across all plans and offers additional models like Claude and Gemini for the Enterprise plan. All three platforms provide API access, enabling integration with other systems.

Conclusion

Aidbase, LivechatAI, and My AskAI each offer distinct features and pricing structures to suit various business needs. My AskAI stands out for its extensive integrations, comprehensive support options, and flexible AI models, making it a robust choice for businesses seeking a versatile AI customer support solution.