Aidbase and LivechatAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Aidbase offers a straightforward pricing model with a cost of $29 per 1,000 tickets/chats and has three usage tiers: Standard (2,500 messages/month), Pro (10,000 messages/month), and Expert (100,000 messages/month). Aidbase includes features such as an AI email assistant and email lead capture but does not support human handover or provide analytics and insights. Its pricing plans range from $29/month for the Standard tier to $399/month for the Expert tier.
LivechatAI, on the other hand, charges $55 per 1,000 tickets/chats and offers a broader range of usage tiers, including a free option with 100 GPT-4 messages and various paid plans that scale up to unlimited messages. LivechatAI supports human handover and provides detailed analytics and insights, though it lacks an AI email assistant. Its pricing plans start at $0/month for the Free tier and go up to $389/month for the Expert tier. Both platforms include email lead capture functionality, but LivechatAI's additional features and higher pricing suggest a different target market compared to Aidbase.
| Feature | Aidbase | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $55 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Aidbase, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms provide AI customer support features. However, Aidbase does not offer AI features specifically designed for support agents, unlike LivechatAI and My AskAI, which both provide these additional functionalities.
Aidbase offers three pricing tiers: Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. LivechatAI has a more diversified pricing structure, starting with a free plan and scaling up to the Expert plan at $389 per month. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with a price on application. Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.
For AI services, Aidbase charges $29 per 1,000 tickets/chats, LivechatAI charges $55, and My AskAI charges $99. This indicates that Aidbase offers the lowest cost per 1,000 tickets/chats among the three.
Aidbase's usage tiers range from 2,500 messages per month for the Standard plan to 100,000 messages per month for the Expert plan. LivechatAI's tiers include unlimited messages for the Advanced and Expert plans. My AskAI's tiers start at 200 conversations per month for the Essentials plan, scaling to unlimited conversations for the Enterprise plan, with a $0.10 charge per conversation beyond the set limits.
Both LivechatAI and My AskAI support human handover and provide conversation analytics/insights, whereas Aidbase does not offer these features. This makes LivechatAI and My AskAI more versatile in managing complex customer interactions.
Aidbase and My AskAI both offer an AI email assistant, while LivechatAI does not. All three platforms support email lead capture, ensuring businesses can collect and manage leads effectively.
Aidbase's content limits vary from 2.5 million training characters per month for the Standard plan to 100 million for the Expert plan. LivechatAI offers unlimited content with a cap of 100 million characters for higher-tier plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Aidbase allows for 5 chatbots across its Standard and Pro plans, increasing to 50 chatbots in the Expert plan. LivechatAI's range is from 1 AI bot in the free plan to 10 AI bots in the Expert plan. My AskAI offers 1 chatbot with two modes (public and private) for Essentials and Pro plans and unlimited chatbots for the Enterprise plan.
Aidbase integrates with websites, while LivechatAI supports websites, files, and sitemaps. My AskAI offers a broader range of integrations, including various file types, cloud storage services, and numerous CRM and chat platforms, making it highly versatile.
All three platforms are GDPR compliant but not SOC-2 compliant. Support varies, with LivechatAI offering community and live chat support depending on the plan. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated support for Enterprise customers.
Aidbase uses GPT-3.5 and GPT-4 models, LivechatAI supports multiple models like GPT-4o, Llama, Mistral, and Claude, while My AskAI uses GPT-4o across all plans and offers additional models like Claude and Gemini for the Enterprise plan. All three platforms provide API access, enabling integration with other systems.
Aidbase, LivechatAI, and My AskAI each offer distinct features and pricing structures to suit various business needs. My AskAI stands out for its extensive integrations, comprehensive support options, and flexible AI models, making it a robust choice for businesses seeking a versatile AI customer support solution.
