All AI Agent Comparisons> Aidbase vs. Kommunicate

AI customer support features comparison:Aidbasevs Kommunicate

Compare Aidbase and Kommunicate to understand their strengths, differences and pricing, in detail, when using them as AI customer support agents.

Aidbase and Kommunicate are AI customer support tools designed to deflect support tickets and streamline customer interactions. Aidbase offers a cost-effective solution with pricing at $29 per 1,000 tickets/chats and provides three usage tiers: Standard, Pro, and Expert, catering to varying message volumes. Key features of Aidbase include an AI email assistant and email lead capture, although it lacks human handover and analytics/insights capabilities. Its price plans range from $29 per month for the Standard tier to $399 per month for the Expert tier.

Kommunicate, on the other hand, is priced at $84 per 1,000 tickets/chats and offers three tiers: Lite, Advanced, and Enterprise, with the latter featuring custom pricing. Kommunicate includes human handover and analytics/insights, but does not offer an AI email assistant. It also supports email lead capture. The pricing for Kommunicate starts at $100 per month for the Lite plan and goes up to $200 per month for the Advanced plan, with custom pricing available for the Enterprise tier. This positions Kommunicate as a more premium option with additional features for comprehensive customer support management.

Full breakdown: All available features and pricing

Understand all about Aidbase's and Kommunicate's AI customer support features and usage based pricing. Use this to decide on the best tool for your organization.

Feature	Aidbase	Kommunicate	My AskAI
Offers AI Customer Support Features?	Yes	Yes	Yes
Offers AI Features for Support Agents?	No	No	Yes
Price Plans	Standard - $29/mo Pro - $99/mo Expert - $399/mo	Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing	Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required)
AI Price Per 1,000 tickets/chats	$29	$84	$99
Usage Tiers	Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo	Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing	Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits
Human Handover	No	Yes	Yes
Conversation Analytics/Insights	No	Yes	Yes
AI Email Assistant	Yes	No	Yes
Email Lead Capture	Yes	Yes	Yes
Pricing Page	Aidbase pricing page	Kommunicate pricing page	My AskAI pricing page
Content Limits	Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo	Lite - not specified Advanced - not specified Enterprise - Custom Pricing	Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically
Number of Chatbots/Agents	Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots	Lite - not specified Advanced - not specified Enterprise - Custom Pricing	Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited
Hosted Help Centre	No	No	No
Chatbot Flow Builder	No	Yes	No
Integrations (Content/Knowledge)	Website	Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce	Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce
Integrations (End Users)	Zapier	https://www.kommunicate.io/integrations	Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk)
GDPR Compliant	Yes	Yes	Yes
SOC-2 Compliant	No	No	No
Support	Not provided	Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager	Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager
AI Models Available	GPT-3.5 GPT-4	GPT-4o	Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini
API Access	Yes	Yes	Yes

Overview

Aidbase, Kommunicate, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer interaction. Each platform offers unique features, pricing plans, and capabilities, which can be crucial for businesses looking to implement AI-driven customer support.

AI Customer Support Features

All three platforms—Aidbase, Kommunicate, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Aidbase nor Kommunicate offer.

Pricing Plans

Aidbase's pricing plans range from $29 to $399 per month, with varying message limits. Kommunicate's plans start at $100 per month and go up to custom pricing for enterprise solutions. My AskAI offers plans starting at $60 up to custom pricing for enterprise needs, with a unique 30-day free trial available on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Aidbase charges $29 per 1,000 tickets or chats, making it the most cost-effective option in this category. Kommunicate charges $84, while My AskAI charges $99 per 1,000 tickets or chats.

Usage Tiers

Aidbase offers tiered usage limits ranging from 2,500 to 100,000 messages per month. Kommunicate provides tiers from 1,000 to custom pricing, while My AskAI's tiers range from 200 to unlimited conversations per month, with an additional cost of $0.10 per conversation beyond the set limits.

Human Handover

Both Kommunicate and My AskAI support human handover, allowing seamless transitions between AI and human agents. Aidbase does not offer this feature.

Conversation Analytics/Insights

Kommunicate and My AskAI both provide conversation analytics and insights, a feature that Aidbase lacks. This capability is crucial for understanding customer interactions and improving service quality.

AI Email Assistant

Both Aidbase and My AskAI offer an AI email assistant, whereas Kommunicate does not. This feature can significantly enhance email management and response times.

Email Lead Capture

All three platforms—Aidbase, Kommunicate, and My AskAI—support email lead capture, aiding in lead generation and customer relationship management.

Content Limits

Aidbase imposes content limits based on the plan, ranging from 2.5 million to 100 million training characters per month. Kommunicate's content limits are not specified, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Aidbase offers between 5 to 50 chatbots depending on the plan. Kommunicate does not specify the number of chatbots or agents. My AskAI provides 1 chatbot in its Essentials and Pro plans, with unlimited chatbots available in the Enterprise plan.

Hosted Help Centre

None of the three platforms—Aidbase, Kommunicate, or My AskAI—offer a hosted help center.

Chatbot Flow Builder

Kommunicate is the only platform among the three that offers a chatbot flow builder, which can be beneficial for creating customized conversation flows.

Integrations (Content/Knowledge)

Aidbase supports website integration. Kommunicate offers a broader range of integrations including web scraping, FAQs, documents, and existing customer interactions. My AskAI provides extensive integrations with websites, various file types, cloud storage services, and CRM platforms like Zendesk and Salesforce.

Integrations (End Users)

Aidbase integrates with Zapier. Kommunicate's integrations can be found on their website. My AskAI offers a wide range of integrations including popular communication and CRM platforms such as Zendesk, Intercom, HubSpot, Slack, and many others.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. In terms of support, Kommunicate offers extensive support options including live chat and dedicated account managers for enterprise plans. My AskAI provides web and email support for Essentials, with priority support and a success manager for higher-tier plans.

AI Models Available

Aidbase and Kommunicate use GPT-3.5 and GPT-4 models respectively. My AskAI offers GPT-4o in its Essentials and Pro plans and provides options for GPT-4o, Claude, and Gemini models in the Enterprise plan.

API Access

All three platforms—Aidbase, Kommunicate, and My AskAI—offer API access, enabling integration with other systems and custom applications.

Conclusion

Each platform has its unique strengths, but My AskAI stands out with its comprehensive AI features for support agents, extensive integrations, and flexible pricing plans with a 30-day free trial. These features make My AskAI a compelling choice for businesses seeking advanced AI customer support solutions.

*Prices per 1,000 tickets have been calculated based on an assumed 50% resolution rate and 2.5 AI responses per conversation