AI customer support features comparison: Aidbase vs Helpkit
Aidbase and Helpkit are AI customer support tools designed to deflect support tickets and streamline customer service operations. Aidbase offers a tiered pricing structure with plans ranging from $29 to $399 per month, catering to different usage levels from 2,500 to 100,000 messages per month. It charges $29 per 1,000 tickets or chats. Key features include an AI email assistant and email lead capture, but it lacks human handover and analytics/insights capabilities.
Helpkit, on the other hand, charges $49 per 1,000 tickets or chats and provides various pricing plans starting from $19 to $79 per month, with an additional option for a specialized AI Chatbot at $49 per month. Unlike Aidbase, Helpkit includes analytics and insights, which can be crucial for businesses looking to analyze customer interactions. However, it does not offer an AI email assistant, although it does provide email lead capture. Both tools lack human handover capabilities, which may be a consideration for businesses requiring seamless transitions from AI to human agents.
Full breakdown: All available features and pricing
| Feature | Aidbase | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo |
Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $49 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 |
GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Aidbase vs. Helpkit vs. My AskAI: AI Customer Support Tools
Overview
Aidbase, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets and assist businesses in managing customer inquiries more efficiently. Each platform offers unique features and pricing plans, catering to different business needs and budgets.
AI Customer Support Features
All three platforms—Aidbase, Helpkit, and My AskAI—offer AI-powered customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, which neither Aidbase nor Helpkit offer.
Pricing Plans
Aidbase offers three pricing tiers: Standard at $29/month, Pro at $99/month, and Expert at $399/month. Helpkit provides a more budget-friendly range with its Starter plan at $19/month, Business at $39/month, Professional at $79/month, and an additional HelpKit AI Chatbot at $49/month. My AskAI's pricing starts at $60 for the Essentials plan, $99 for the Pro plan, and offers a custom-priced Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
AI Pricing Per 1,000 Tickets/Chats
Aidbase charges $29 per 1,000 tickets or chats, making it the most economical option in this category. Helpkit charges $49, while My AskAI has a higher fee of $99.
Usage Tiers
Aidbase offers usage tiers based on the number of messages per month, ranging from 2,500 to 100,000. Helpkit does not provide specific usage tiers. My AskAI defines its usage tiers by conversation count, starting at 200 conversations per month for the Essentials plan, 1,000 for Pro, and unlimited for Enterprise, with an additional cost of $0.10 per conversation beyond the limits.
Human Handover
My AskAI supports human handover, allowing seamless transition from AI to human agents when needed. This feature is not available in Aidbase or Helpkit.
Conversation Analytics/Insights
Both Helpkit and My AskAI offer conversation analytics and insights, whereas Aidbase does not provide this feature.
AI Email Assistant
Aidbase and My AskAI both offer AI email assistants, a feature that Helpkit lacks.
Email Lead Capture
All three platforms—Aidbase, Helpkit, and My AskAI—provide email lead capture capabilities.
Content Limits
Aidbase has specific content limits based on the plan: 2.5 million training characters per month for Standard, 10 million for Pro, and 100 million for Expert. Helpkit does not specify content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Number of Chatbots/Agents
Aidbase allows for 5 chatbots in Standard and Pro plans, and 50 in the Expert plan. Helpkit does not specify the number of chatbots or agents. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Hosted Help Centre
Helpkit offers a hosted help center, a feature not available in Aidbase or My AskAI.
Chatbot Flow Builder
None of the three platforms—Aidbase, Helpkit, or My AskAI—offer a chatbot flow builder.
Integrations (Content/Knowledge)
Aidbase integrates with websites, while Helpkit integrates with Notion. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Aidbase integrates with Zapier, and Helpkit integrates with websites. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Compliance
All three platforms are GDPR compliant. None of the platforms are SOC-2 compliant.
Support
My AskAI provides comprehensive support options: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a dedicated success manager for Enterprise. Support details for Aidbase and Helpkit are not provided.
AI Models Available
Aidbase uses GPT-3.5 and GPT-4 models, while Helpkit uses GPT-4. My AskAI offers GPT-4o for Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini for the Enterprise plan.
API Access
Both Aidbase and My AskAI offer API access, whereas Helpkit does not provide this feature.
Conclusion
My AskAI distinguishes itself with features like AI support for agents, human handover, extensive integrations, and comprehensive support options. While Aidbase and Helpkit offer competitive pricing and specific features, My AskAI's broader capabilities and flexible integration options make it a robust choice for businesses seeking a versatile AI customer support solution.
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