AI customer support features comparison:Aidbasevs HappyChat AI
Aidbase and HappyChat AI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Aidbase offers a pricing model of $29 per 1,000 tickets or chats, with three usage tiers: Standard at $29 per month for 2,500 messages, Pro at $99 per month for 10,000 messages, and Expert at $399 per month for 100,000 messages. Aidbase includes features such as an AI email assistant and email lead capture but does not provide human handover or analytics and insights.
In comparison, HappyChat AI has a slightly lower price of $24 per 1,000 tickets or chats and offers a wider range of usage tiers, starting with a Free plan for 50 messages per month. The Starter plan is priced at $19 per month for 2,000 messages, Growth at $49 per month for 5,000 messages, Pro at $99 per month for 10,000 messages, and an Enterprise Plan at $399 per month for 50,000 messages. HappyChat AI includes analytics and insights, as well as email lead capture, but does not have an AI email assistant or human handover capabilities.
Full breakdown: All available features and pricing
| Feature | Aidbase | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $24 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
Aidbase, HappyChat AI, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers unique features and pricing plans aimed at different market segments. This summary provides a comparative analysis of these three tools, focusing on their key features, pricing, and capabilities.
Key Features
All three platforms offer AI customer support features, but only My AskAI and HappyChat AI extend these capabilities to support agents. Aidbase does not offer AI features specifically for support agents, which could be a limitation for businesses looking for comprehensive support solutions.
Pricing
Aidbase offers three pricing plans: Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. HappyChat AI has more diverse pricing options, starting with a free plan and extending to an Enterprise plan at $399 per month. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan with pricing on application. My AskAI also provides a 30-day free trial on all plans without requiring a credit card, making it easier for businesses to test the platform.
AI Price Per 1,000 Tickets/Chats
When it comes to the cost per 1,000 tickets or chats, Aidbase charges $29, while HappyChat AI is slightly cheaper at $24. My AskAI is the most expensive at $99 per 1,000 tickets/chats, but this higher cost may be justified by its advanced features and capabilities.
Usage Tiers
Aidbase's usage tiers range from 2,500 to 100,000 messages per month, whereas HappyChat AI offers more granular tiers from 50 messages to 50,000 messages per month. My AskAI has usage tiers starting at 200 conversations per month, with the Pro plan offering 1,000 conversations and the Enterprise plan offering unlimited conversations. My AskAI also charges $0.10 per conversation beyond the set limits, providing flexibility for businesses with varying support needs.
Human Handover and Analytics
My AskAI stands out by offering human handover capabilities, which neither Aidbase nor HappyChat AI provide. Both My AskAI and HappyChat AI offer conversation analytics and insights, while Aidbase does not, making My AskAI and HappyChat AI better options for businesses that need detailed performance metrics.
AI Email Assistant and Lead Capture
Both Aidbase and My AskAI offer AI email assistants, a feature not available in HappyChat AI. All three platforms support email lead capture, ensuring businesses can efficiently gather customer information.
Content Limits and Chatbots
Aidbase has content limits ranging from 2.5 million to 100 million training characters per month, while HappyChat AI's limits are based on the number of source pages, from 20 to 10,000. My AskAI offers unlimited webpages and documents across all plans, providing greater flexibility. In terms of chatbots, Aidbase and HappyChat AI offer multiple chatbots across their plans, but My AskAI provides unlimited chatbots only in its Enterprise plan.
Integrations and Compliance
My AskAI offers the most extensive range of integrations, including popular platforms like Google Drive, Notion, and Salesforce, among others. HappyChat AI and Aidbase offer fewer integrations, mainly focusing on website and file support. All three platforms are GDPR compliant, but only HappyChat AI is SOC-2 compliant.
Support and AI Models
Support varies across the platforms, with My AskAI offering priority web, email, and video support for Pro users, and additional Slack and Success manager support for Enterprise users. HappyChat AI provides chat and email support across its plans, with priority support and account managers for higher tiers. Aidbase does not specify its support options. My AskAI uses advanced AI models like GPT-4o, Claude, and Gemini, while Aidbase and HappyChat AI primarily use GPT-3 and GPT-4 models.
Conclusion
In summary, My AskAI offers a comprehensive range of features, extensive integrations, and advanced AI models, making it a robust choice for businesses looking for a versatile AI customer support tool. While it comes at a higher cost, the additional capabilities and support options can provide significant value. Aidbase and HappyChat AI offer competitive features at different price points, catering to businesses with varying needs and budgets.
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