Aidbase and CustomGPT are both AI customer support tools designed to deflect support tickets and streamline customer service operations. Aidbase offers a cost-effective solution with a pricing model of $29 per 1,000 tickets or chats, and provides three usage tiers: Standard (2,500 messages/month), Pro (10,000 messages/month), and Expert (100,000 messages/month). Aidbase includes features such as an AI email assistant and email lead capture but lacks human handover and analytics/insights capabilities. The pricing plans for Aidbase range from $29 per month for the Standard tier to $399 per month for the Expert tier.
On the other hand, CustomGPT positions itself at a higher price point of $250 per 1,000 tickets or chats, with usage tiers that include Standard (1,000 GPT-4 queries/month), Premium (5,000 GPT-4 queries/month), and custom options for Enterprise clients. CustomGPT includes analytics and insights capabilities, which Aidbase does not offer, but does not provide an AI email assistant. Both platforms support email lead capture. CustomGPT's pricing plans start at $99 per month for the Standard tier and go up to $499 per month for the Premium tier, with custom pricing for Enterprise solutions.
In summary, Aidbase offers a more budget-friendly option with essential features for email assistance and lead capture, while CustomGPT provides advanced analytics and insights at a higher price point, making it suitable for businesses looking for more in-depth support analysis.
| Feature | Aidbase | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $250 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Aidbase, CustomGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing, and capabilities, catering to different business needs.
All three platforms—Aidbase, CustomGPT, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which Aidbase and CustomGPT do not offer.
Aidbase offers three pricing plans: Standard at $29/month, Pro at $99/month, and Expert at $399/month. CustomGPT's plans are more expensive, with Standard at $99/month, Premium at $499/month, and Enterprise options available upon request. My AskAI's pricing is more flexible, with Essentials at $60/month, Pro at $99/month, and Enterprise plans available upon request. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Aidbase charges $29, CustomGPT charges $250, and My AskAI charges $99. This makes Aidbase the most cost-effective option, followed by My AskAI, and then CustomGPT.
Aidbase's usage tiers range from 2,500 messages per month in the Standard plan to 100,000 messages per month in the Expert plan. CustomGPT offers 1,000 GPT-4 queries per month in the Standard plan and up to 5,000 GPT-4 queries per month in the Premium plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 conversations per month in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI is the only platform among the three that offers human handover capabilities, allowing seamless transition from AI to human agents when necessary.
Both CustomGPT and My AskAI offer conversation analytics and insights, while Aidbase does not provide this feature.
Aidbase and My AskAI both offer AI email assistants, whereas CustomGPT does not include this feature.
All three platforms—Aidbase, CustomGPT, and My AskAI—offer email lead capture capabilities.
Aidbase's content limits range from 2.5 million training characters per month in the Standard plan to 100 million training characters per month in the Expert plan. CustomGPT offers significant storage with 60 million words in the Standard plan and 300 million words in the Premium plan. My AskAI provides unlimited webpages and documents across all its plans, with automatic updates.
Aidbase offers 5 chatbots in both the Standard and Pro plans and 50 chatbots in the Expert plan. CustomGPT provides 10 custom chatbots in the Standard plan and 100 in the Premium plan. My AskAI offers 1 chatbot (with 2 modes: public and private) in both Essentials and Pro plans and unlimited chatbots in the Enterprise plan.
None of the three platforms—Aidbase, CustomGPT, or My AskAI—offer a hosted help center or chatbot flow builder.
Aidbase integrates with websites for content and knowledge. CustomGPT supports a wide array of integrations, including websites, helpdesks, knowledge bases, public web content, various file formats, YouTube videos, and more. My AskAI also offers extensive integrations, including websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Aidbase supports Zapier for end-user integrations. CustomGPT offers a variety of options, including private and public share links, embed widgets, live chat widgets, and integrations with platforms like Slack, WordPress, Shopify, Wix, and Twilio. My AskAI provides extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms—Aidbase, CustomGPT, and My AskAI—are GDPR compliant. None of them are SOC-2 compliant. In terms of support, CustomGPT offers varying levels of support based on the plan, including helpdesk, self-service, tailored onboarding, dedicated account managers, and prioritized engineering support. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and success manager support for Enterprise.
Aidbase uses GPT-3.5 and GPT-4 models. CustomGPT utilizes GPT-4 across all plans. My AskAI offers GPT-4o across Essentials and Pro plans, with options for GPT-4o, Claude, and Gemini in the Enterprise plan.
All three platforms—Aidbase, CustomGPT, and My AskAI—offer API access to their services.
In summary, My AskAI offers a comprehensive suite of features, including AI capabilities for support agents, human handover, extensive conversation analytics, and a wide range of integrations, making it a versatile choice for businesses looking to enhance their customer support with AI.
