AI customer support features comparison:Aidbasevs Customerly

Overview of AI Customer Support Tools

Aidbase, Customerly, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and provide efficient customer service. Each platform offers a range of features and pricing plans tailored to different needs and budgets.

AI Customer Support Features

All three platforms, Aidbase, Customerly, and My AskAI, offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically for support agents, enhancing the overall support experience.

Pricing Plans

Aidbase offers three pricing plans: Standard at $29/month, Pro at $99/month, and Expert at $399/month. Customerly provides four tiers: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. My AskAI has three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI-driven interactions, Aidbase charges $29 per 1,000 tickets/chats, Customerly charges $300, and My AskAI charges $99. This makes Aidbase the most cost-effective in this aspect, with My AskAI positioned in the middle and Customerly being the most expensive.

Usage Tiers

Aidbase’s usage tiers are based on the number of messages per month: 2,500 for Standard, 10,000 for Pro, and 100,000 for Expert. Customerly uses usage-based billing for all but the Essential plan, which does not specify limits. My AskAI offers 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for Enterprise, with additional conversations costing $0.10 each.

Human Handover

Both Customerly and My AskAI support human handover, allowing seamless transition from AI to human agents. Aidbase does not offer this feature, potentially limiting its flexibility in handling complex customer queries.

Conversation Analytics/Insights

Customerly and My AskAI provide conversation analytics and insights, which can be crucial for understanding customer interactions and improving service quality. Aidbase lacks this feature.

AI Email Assistant and Email Lead Capture

All three platforms offer an AI email assistant and email lead capture capabilities, ensuring comprehensive support for customer inquiries and lead management.

Content Limits

Aidbase has specific content limits based on training characters per month: 2.5 million for Standard, 10 million for Pro, and 100 million for Expert. Customerly’s limits are interaction-based, ranging from 1,000 to 50,000 interactions. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing a significant advantage in content management.

Number of Chatbots/Agents

Aidbase allows up to 5 chatbots for Standard and Pro plans and 50 for Expert. Customerly does not specify limits on chatbots. My AskAI offers 1 chatbot with two modes (public and private) for Essentials and Pro, and unlimited chatbots for Enterprise.

Hosted Help Centre and Chatbot Flow Builder

Customerly is the only platform that offers a hosted help center and a chatbot flow builder, which can be beneficial for businesses looking to create structured support workflows.

Integrations

Aidbase integrates primarily with websites. Customerly has a broader range of integrations, including Help Center and various marketing tools. My AskAI offers extensive integrations with content and knowledge management systems like Google Drive, Notion, Confluence, and more, as well as end-user integrations with platforms like Zendesk, Intercom, HubSpot, and Slack.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. My AskAI provides detailed support options: web and email support for Essentials, priority support for Pro, and dedicated success manager support for Enterprise.

AI Models and API Access

Aidbase uses GPT-3.5 and GPT-4, Customerly uses GPT-4o, while My AskAI offers GPT-4o for Essentials and Pro plans, and additional options like Claude and Gemini for Enterprise. All platforms provide API access, facilitating integration with other systems.

Conclusion

While Aidbase and Customerly offer competitive features and pricing, My AskAI stands out with its comprehensive AI features for support agents, extensive integrations, and flexible content limits. These advantages position My AskAI as a robust solution for businesses seeking advanced AI customer support capabilities.