AI customer support features comparison: Aidbase vs CoSupport AI
Aidbase and CoSupport AI are AI customer support tools designed to deflect support tickets by automating responses and improving customer interaction efficiency. Aidbase offers structured pricing and usage tiers, with a cost of $29 per 1,000 tickets or chats. Its pricing plans include Standard at $29 per month for 2,500 messages, Pro at $99 per month for 10,000 messages, and Expert at $399 per month for 100,000 messages. Aidbase includes features such as an AI email assistant and email lead capture but lacks human handover and analytics/insights capabilities.
CoSupport AI, on the other hand, does not provide specific details on pricing, usage tiers, or additional features such as human handover, analytics/insights, AI email assistant, or email lead capture. The price per 1,000 tickets or chats is determined on a POA (Price on Application) basis, indicating that pricing and other details might be customized based on the client's needs. This lack of transparency makes it challenging to directly compare CoSupport AI's offerings with those of Aidbase.
Full breakdown: All available features and pricing
| Feature | Aidbase | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo |
Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | POA | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | No | Not provided | Yes |
| AI Email Assistant | Yes | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Aidbase pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Website | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 |
Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Overview
Aidbase, CoSupport AI, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer interactions. Each platform offers a variety of features aimed at improving customer support efficiency through AI-driven solutions.
AI Customer Support Features
All three platforms, Aidbase, CoSupport AI, and My AskAI, offer AI customer support features. This includes capabilities such as automated responses and ticket deflection, which are essential for reducing the workload on human support agents.
AI Features for Support Agents
While Aidbase does not offer AI features specifically designed for support agents, both CoSupport AI and My AskAI do. This gives CoSupport AI and My AskAI an edge in assisting support agents directly with AI capabilities, enhancing their efficiency and effectiveness.
Pricing Plans
Aidbase offers three price plans: Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. My AskAI provides three tiers as well: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which can be an attractive feature for potential users. CoSupport AI’s pricing details are not provided, making it difficult to compare directly on this aspect.
AI Price Per 1,000 Tickets/Chats
Aidbase charges $29 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. CoSupport AI’s pricing for this metric is not provided, which could be a critical consideration for businesses looking to manage costs.
Usage Tiers
Aidbase's usage tiers range from 2,500 messages per month in the Standard plan to 100,000 messages per month in the Expert plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits. CoSupport AI does not provide information on usage tiers.
Human Handover
My AskAI supports human handover, allowing seamless transition from AI to a human agent when necessary. Aidbase does not offer this feature, and CoSupport AI’s capabilities in this area are not specified.
Conversation Analytics/Insights
My AskAI provides conversation analytics and insights, which can be valuable for understanding customer interactions and improving support strategies. Aidbase and CoSupport AI do not provide information on this feature.
AI Email Assistant and Email Lead Capture
Both Aidbase and My AskAI offer AI email assistants and email lead capture capabilities. CoSupport AI’s offerings in this area are not specified.
Content Limits
Aidbase has content limits ranging from 2.5 million to 100 million training characters per month depending on the plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, which could be a significant advantage for businesses with extensive content needs.
Number of Chatbots/Agents
Aidbase allows for 5 chatbots in the Standard and Pro plans and up to 50 in the Expert plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. CoSupport AI does not provide details on this feature.
Hosted Help Centre and Chatbot Flow Builder
Neither Aidbase nor My AskAI provide a hosted help center or chatbot flow builder. CoSupport AI’s offerings in these areas are not specified.
Integrations (Content/Knowledge)
My AskAI supports a wide range of integrations for content and knowledge, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Aidbase integrates with websites, while CoSupport AI’s integrations are not detailed.
Integrations (End Users)
My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Aidbase integrates with Zapier, while CoSupport AI’s integrations are not specified.
Compliance and Support
Both Aidbase and My AskAI are GDPR compliant, but neither is SOC-2 compliant. My AskAI provides varying levels of support based on the plan, including web, email, video, Slack, and a success manager for Enterprise users. Support details for Aidbase and CoSupport AI are not provided.
AI Models and API Access
Aidbase uses GPT-3.5 and GPT-4 models, while My AskAI uses GPT-4o for Essentials and Pro plans and offers GPT-4o/Claude/Gemini for Enterprise. CoSupport AI uses its own AI models. Both Aidbase and My AskAI offer API access, but CoSupport AI's API access is not specified.
Conclusion
In summary, My AskAI stands out with its comprehensive set of features, extensive integrations, and flexible pricing plans. It offers robust support options and advanced AI capabilities, making it a strong contender in the AI customer support market.
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