Aidbase and Cody AI are both AI-driven customer support tools designed to deflect support tickets and streamline customer service processes. Both platforms offer similar pricing structures, with a cost of $29 per 1,000 tickets or chats. Aidbase provides three usage tiers: Standard (2,500 messages per month), Pro (10,000 messages per month), and Expert (100,000 messages per month), with corresponding price plans of $29, $99, and $399 per month. Cody AI offers Basic (2,500 credits), Premium (10,000 credits), and Advanced (25,000 credits) tiers, priced at $29, $99, and $249 per month, respectively.
In terms of capabilities, Aidbase includes features such as an AI email assistant and email lead capture, which Cody AI does not offer. Both platforms lack human handover and analytics/insights capabilities. While Aidbase’s higher-tier pricing is more expensive, it supports a larger volume of messages, making it potentially more suitable for businesses with higher customer interaction volumes. Cody AI, however, offers a more affordable option for businesses with moderate support needs, particularly at the Advanced tier.
| Feature | Aidbase | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $29 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | No | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Aidbase pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Aidbase, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a variety of features, pricing plans, and capabilities tailored to meet different business needs. This summary provides an objective comparison of these three tools, focusing on their key features, pricing, and capabilities.
All three platforms—Aidbase, Cody AI, and My AskAI—offer AI customer support features aimed at improving customer interaction and reducing the workload on human agents.
Aidbase and Cody AI do not offer AI features specifically designed for support agents. In contrast, My AskAI provides additional AI features for support agents, enhancing overall efficiency and effectiveness.
Aidbase offers three pricing plans: Standard at $29/mo, Pro at $99/mo, and Expert at $399/mo. Cody AI also provides three tiers: Basic at $29/mo, Premium at $99/mo, and Advanced at $249/mo. My AskAI's pricing includes Essentials at $60, Pro at $99, and Enterprise (price on application). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Both Aidbase and Cody AI charge $29 per 1,000 tickets/chats. My AskAI, however, has a higher rate at $99 per 1,000 tickets/chats.
Aidbase's usage tiers range from 2,500 messages per month on the Standard plan to 100,000 messages per month on the Expert plan. Cody AI's tiers range from 2,500 credits to 25,000 credits. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Aidbase and Cody AI do not offer this feature.
My AskAI provides conversation analytics and insights, which are not available with Aidbase or Cody AI. This feature can be crucial for businesses aiming to analyze and improve customer interactions.
Aidbase and My AskAI both offer AI email assistants and email lead capture capabilities. Cody AI lacks these features, which can be significant for businesses relying heavily on email communication.
Aidbase's content limits range from 2.5 million to 100 million training characters per month, depending on the plan. Cody AI allows a range of 1,000 to 25,000 documents and website pages. My AskAI offers unlimited webpages and documents across all plans, automatically updated.
Aidbase provides 5 chatbots on Standard and Pro plans, and 50 on the Expert plan. Cody AI offers 3 bots on the Basic plan, 15 on the Premium plan, and 50 on the Advanced plan. My AskAI offers 1 chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder.
Aidbase integrates with websites, while Cody AI supports files (pdf, docx, ppts, txt files) and websites. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Aidbase integrates with Zapier, and Cody AI supports Slack, Discord, and Zapier. My AskAI offers a wide array of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Aidbase and My AskAI are GDPR compliant, while Cody AI is not. None of the platforms are SOC-2 compliant.
My AskAI offers varying levels of support: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise. Cody AI provides the same level of support across all plans, while Aidbase does not specify its support offerings.
Aidbase uses GPT-3.5 and GPT-4 models. Cody AI utilizes GPT-4o and Claude 3.5 Sonnet. My AskAI offers GPT-4o across Essentials and Pro plans, and an option among GPT-4o, Claude, and Gemini for the Enterprise plan.
All three platforms—Aidbase, Cody AI, and My AskAI—offer API access for integration and customization purposes.
In summary, while Aidbase and Cody AI provide robust AI customer support features, My AskAI distinguishes itself with additional features for support agents, extensive inte
