Aidbase and Chatwith are AI customer support tools designed to help businesses deflect support tickets efficiently. Aidbase offers pricing at $29 per 1,000 tickets/chats, with usage tiers ranging from 2,500 to 100,000 messages per month. Their plans are structured into Standard, Pro, and Expert, priced at $29, $99, and $399 per month respectively. Aidbase includes features such as an AI email assistant and email lead capture but does not offer human handover or analytics/insights capabilities.
Chatwith, on the other hand, has a slightly lower price point of $24 per 1,000 tickets/chats and offers a free tier for up to 50 messages per month. Their paid plans include Standard and Business tiers, starting at $19 and $59 per month respectively, with usage limits of up to 3,000 messages per month. Chatwith provides analytics/insights and email lead capture but lacks an AI email assistant and human handover capabilities. Both tools cater to different market segments with their unique features and pricing structures, allowing businesses to choose based on their specific needs and budget constraints.
| Feature | Aidbase | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $24 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Aidbase, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer interactions. Each platform offers a variety of features, pricing plans, and capabilities aimed at different market segments. This summary will compare their key features, pricing, and capabilities to provide an objective overview of their positions in the market.
All three platforms, Aidbase, Chatwith, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Aidbase nor Chatwith offer.
Aidbase offers three pricing plans: Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. Chatwith's plans start with a Free tier, followed by Standard at $19 per month and Business at $59 per month. My AskAI offers Essentials at $60, Pro at $99, and Enterprise plans that are priced on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly across the platforms. Aidbase charges $29, Chatwith charges $24, and My AskAI charges $99. This pricing difference highlights the varying cost structures and potentially the different levels of service and features offered.
Aidbase's usage tiers range from 2,500 messages per month on the Standard plan to 100,000 messages per month on the Expert plan. Chatwith offers 50 messages per month on the Free tier, 2,000 messages per month on the Standard plan, and 3,000 messages per month on the Business plan. My AskAI's tiers include 200 conversations per month for Essentials, 1,000 for Pro, and unlimited conversations for Enterprise, with additional conversations costing $0.10 each.
Human handover is a crucial feature for complex customer interactions. My AskAI supports human handover, whereas Aidbase and Chatwith do not offer this feature.
Both Chatwith and My AskAI provide conversation analytics and insights, which are essential for understanding customer interactions and improving service. Aidbase does not offer this feature.
Aidbase and My AskAI both offer an AI email assistant, a feature that Chatwith lacks. This capability can significantly enhance the efficiency of handling email inquiries.
All three platforms—Aidbase, Chatwith, and My AskAI—offer email lead capture, helping businesses to gather and manage potential customer leads effectively.
Aidbase sets content limits based on its pricing tiers, ranging from 2.5 million to 100 million training characters per month. Chatwith's Standard and Business plans both offer 10 million characters. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, which offers greater flexibility and scalability.
Aidbase allows for 5 chatbots on its Standard and Pro plans, and 50 on its Expert plan. Chatwith offers 1 chatbot on the Free and Standard plans, and 2 on the Business plan. My AskAI provides 1 chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder, which may be a consideration for businesses looking for these specific features.
Aidbase integrates with websites only. Chatwith supports integration with websites, files (PDF, DOCX, TXT), services and APIs, Q&A, and YouTube. My AskAI offers extensive integrations, including websites, various file types (PDF, DOCX, TXT, CSV, PPTX, MP3, MP4), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Aidbase integrates with Zapier. Chatwith offers a broader range of integrations, including Google Sheets, Shopify, WooCommerce, Make.com, and several others. My AskAI provides comprehensive integrations with platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and many more, ensuring seamless connectivity with a wide range of tools used by businesses.
All three platforms are GDPR compliant. None of them are SOC-2 compliant. In terms of support, My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated support via Slack and a success manager for Enterprise. Chatwith provides community support for Free and Standard plans, and 24-hour email response for Business.
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