Aidbase and Chatling are AI customer support tools designed to help businesses deflect support tickets efficiently. Aidbase offers a tiered pricing structure, starting at $29 per 1,000 tickets or chats, with plans ranging from $29 per month for 2,500 messages to $399 per month for 100,000 messages. Key features of Aidbase include an AI email assistant and email lead capture, but it lacks human handover capabilities and analytics or insights.
Chatling, on the other hand, provides a more cost-effective solution at $16 per 1,000 tickets or chats. Its pricing plans include a free tier for up to 100 chats per month, with paid plans starting at $35 per month for 5,500 chats and going up to $99 per month for 20,000 chats. While Chatling also includes email lead capture, it does not offer an AI email assistant. However, it compensates with robust analytics and insights, which Aidbase lacks. Both platforms do not support human handover, making them fully automated solutions for customer support ticket deflection.
| Feature | Aidbase | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $16 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Aidbase, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. They offer various features, pricing plans, and capabilities, catering to different business needs. This summary provides a comparative analysis of these three tools, focusing on key features, pricing, and capabilities.
All three platforms, Aidbase, Chatling, and My AskAI, offer AI customer support features. This core functionality enables businesses to automate responses and handle customer inquiries more efficiently.
My AskAI stands out by offering AI features specifically designed for support agents, while Aidbase and Chatling do not provide this capability. This feature can enhance the productivity of human agents by assisting them with AI-driven insights and recommendations.
Aidbase's pricing ranges from $29 to $399 per month, depending on the plan. Chatling offers a free plan and paid plans ranging from $35 to $99 per month. My AskAI's plans are priced between $60 and $99 per month, with an Enterprise option available on a quote basis. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Aidbase charges $29 per 1,000 tickets/chats, whereas Chatling is more cost-effective at $16 per 1,000 chats. My AskAI charges $99 per 1,000 tickets/chats, which is higher but might be justified by its additional features and capabilities.
Aidbase offers usage tiers ranging from 2,500 to 100,000 messages per month. Chatling's tiers range from 100 to 20,000 chats per month. My AskAI provides 200 to unlimited conversations per month, with an additional cost of $0.10 per conversation beyond the limits. This flexibility can be advantageous for businesses with varying customer interaction volumes.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in Aidbase and Chatling, making My AskAI a more comprehensive solution for complex customer interactions.
Both Chatling and My AskAI offer conversation analytics and insights, helping businesses understand customer interactions better. Aidbase lacks this feature, which could be a limitation for data-driven decision-making.
Aidbase and My AskAI provide AI email assistants, whereas Chatling does not. This feature can automate email responses, enhancing efficiency in handling email inquiries.
All three platforms support email lead capture, which is essential for generating and managing customer leads effectively.
Aidbase and Chatling have specific content limits based on their pricing tiers. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates. This can be a significant advantage for businesses with extensive content needs.
Aidbase offers between 5 to 50 chatbots depending on the plan, while Chatling ranges from 2 to 53. My AskAI provides a single chatbot with two modes (public and private) in its lower tiers and unlimited chatbots in the Enterprise plan. This flexibility can be beneficial for businesses requiring multiple chatbots.
None of the three platforms offer a hosted help center, which might be a consideration for businesses looking for an all-in-one solution.
Chatling includes a chatbot flow builder, which is not available in Aidbase or My AskAI. This feature can help design and customize chatbot interactions more effectively.
Aidbase integrates with websites, while Chatling supports websites, knowledge bases, files, and FAQs. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it a highly versatile option for content and knowledge management.
Aidbase integrates with Zapier, whereas Chatling supports multiple platforms like Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. My AskAI offers the most comprehensive integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms like Tidio, LiveChat, and WhatsApp, among others. This extensive integration capability can enhance the overall customer support experience.
Both Aidbase and My AskAI are GDPR compliant, ensuring data protection and privacy. Chatling does not offer this compliance, which could be a concern for businesses operating in regions with strict data protection regulations.
None of the platforms are SOC-2 compliant, which might be a consideration for businesses with specific security and compliance requirements.
Chatling provides 24/7 email support across all plans. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated support options like Slack and a success manager for Enterprise. Support details for Aidbase are not provided, which could be a limitation for businesses needing reliable customer support.
Aidbase uses GPT-3.5 and GPT-4 models. Chatling offers a broader range of models, including GPT-3.5 Turbo, GPT-4 Turbo, Claude, and Gemini variants. My AskAI uses GPT-4o across all plans, with additional models like Claude and Gemini available for Enterprise, providing flexibility in AI model selection.
All three platforms offer API access, enabling businesses to integrate and customize their AI customer support solutions as needed.
In summary, while Aidbase, Chatling, and My AskAI each offer valuable AI customer support features, My AskAI distinguishes itself with its comprehensive support agent features, extensive integrations, unlimited content limits, and robust support options. These factors position My AskAI as a versatile and powerful tool for businesses seeking advanced AI customer support solutions.
