AI customer support features comparison: Aidbase vs Chatbase

Overview

Aidbase, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and provide automated assistance to users. Each of these platforms offers unique features, pricing plans, and capabilities aimed at enhancing customer support efficiency.

Key Features

All three platforms, Aidbase, Chatbase, and My AskAI, offer AI customer support features. However, only Chatbase and My AskAI extend their capabilities to include AI features specifically for support agents, making them more versatile in a support environment.

Pricing

Aidbase offers three pricing tiers: Standard at $29/month, Pro at $99/month, and Expert at $399/month. Chatbase provides a more granular pricing structure with a free plan, and paid plans ranging from $19/month to $399/month, along with additional costs for extra message credits, chatbots, custom domains, and removing branding. My AskAI has three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Ticket Pricing

When it comes to AI pricing per 1,000 tickets or chats, Aidbase charges $29, Chatbase $25, and My AskAI $99. Despite the higher cost, My AskAI includes more comprehensive features and integrations which may justify the price for larger operations.

Usage Tiers

Aidbase's usage tiers range from 2,500 messages per month for the Standard plan to 100,000 messages per month for the Expert plan. Chatbase's plans range from 20 messages per month on the free plan to 40,000 messages per month on the Unlimited plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits.

Human Handover and Analytics

A significant differentiator is My AskAI’s capability for human handover, which neither Aidbase nor Chatbase offers. Both Chatbase and My AskAI provide conversation analytics and insights, whereas Aidbase does not.

Email and Lead Capture

Aidbase and My AskAI both offer AI email assistants, a feature not available with Chatbase. All three platforms support email lead capture.

Content Limits

Aidbase imposes content limits based on the plan, ranging from 2.5 million to 100 million training characters per month. Chatbase offers character limits per chatbot, with the highest tier allowing up to 11 million characters. My AskAI provides unlimited webpages and documents across all plans, automatically updated.

Number of Chatbots

Aidbase allows for 5 chatbots on the Standard and Pro plans and 50 on the Expert plan. Chatbase ranges from 1 chatbot on the free plan to 10 on the Unlimited plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Integrations

Aidbase integrates with websites for content and knowledge. Chatbase supports direct text inputs, websites, files, Google Drive, and Notion. My AskAI offers the most extensive integration options, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

End-User Integrations

Aidbase integrates with Zapier. Chatbase supports WhatsApp, Slack, WordPress, and Zapier. My AskAI integrates with a wide range of platforms, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. My AskAI offers tiered support: web and email support on the Essentials plan, priority web, email, and video support on the Pro plan, and Slack and a success manager on the Enterprise plan. Chatbase provides support based on the plan, ranging from help center access to an account manager and 24/7 support on the Unlimited plan.

AI Models and API Access

Aidbase uses GPT-3.5 and GPT-4 models. Chatbase utilizes GPT-4o. My AskAI offers GPT-4o across all plans, with the Enterprise plan also supporting Claude and Gemini models. All three platforms provide API access.

Conclusion

My AskAI distinguishes itself with extensive integration options, human handover capabilities, and comprehensive support tiers. While it has a higher AI pricing per 1,000 tickets and chats, the added functionalities and integrations could offer significant value for enterprises seeking robust AI customer support solutions.