Aidbase and Chatbase are AI customer support tools designed to deflect support tickets and streamline customer service operations. Aidbase offers pricing at $29 per 1,000 tickets or chats, with tiered usage plans ranging from 2,500 messages per month to 100,000 messages per month. Aidbase includes features such as an AI email assistant and email lead capture, but it lacks human handover and analytics/insights capabilities. Its pricing plans are structured into Standard ($29/month), Pro ($99/month), and Expert ($399/month) tiers.
Chatbase, on the other hand, charges $25 per 1,000 tickets or chats and offers a wider range of usage tiers, starting with a Free plan for up to 20 messages per month and extending to an Unlimited plan for 40,000 messages per month. Unlike Aidbase, Chatbase includes analytics and insights but does not offer an AI email assistant. Both platforms provide email lead capture. Chatbase's pricing plans range from Free ($0/month) to Unlimited ($399/month), with additional costs for extra message credits, chatbots, custom domains, and the removal of branding. This positions Chatbase as a more flexible option with a lower entry-level cost but potentially higher costs for additional features.
| Feature | Aidbase | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $25 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Aidbase, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and provide automated assistance to users. Each of these platforms offers unique features, pricing plans, and capabilities aimed at enhancing customer support efficiency.
All three platforms, Aidbase, Chatbase, and My AskAI, offer AI customer support features. However, only Chatbase and My AskAI extend their capabilities to include AI features specifically for support agents, making them more versatile in a support environment.
Aidbase offers three pricing tiers: Standard at $29/month, Pro at $99/month, and Expert at $399/month. Chatbase provides a more granular pricing structure with a free plan, and paid plans ranging from $19/month to $399/month, along with additional costs for extra message credits, chatbots, custom domains, and removing branding. My AskAI has three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to AI pricing per 1,000 tickets or chats, Aidbase charges $29, Chatbase $25, and My AskAI $99. Despite the higher cost, My AskAI includes more comprehensive features and integrations which may justify the price for larger operations.
Aidbase's usage tiers range from 2,500 messages per month for the Standard plan to 100,000 messages per month for the Expert plan. Chatbase's plans range from 20 messages per month on the free plan to 40,000 messages per month on the Unlimited plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits.
A significant differentiator is My AskAI’s capability for human handover, which neither Aidbase nor Chatbase offers. Both Chatbase and My AskAI provide conversation analytics and insights, whereas Aidbase does not.
Aidbase and My AskAI both offer AI email assistants, a feature not available with Chatbase. All three platforms support email lead capture.
Aidbase imposes content limits based on the plan, ranging from 2.5 million to 100 million training characters per month. Chatbase offers character limits per chatbot, with the highest tier allowing up to 11 million characters. My AskAI provides unlimited webpages and documents across all plans, automatically updated.
Aidbase allows for 5 chatbots on the Standard and Pro plans and 50 on the Expert plan. Chatbase ranges from 1 chatbot on the free plan to 10 on the Unlimited plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
Aidbase integrates with websites for content and knowledge. Chatbase supports direct text inputs, websites, files, Google Drive, and Notion. My AskAI offers the most extensive integration options, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Aidbase integrates with Zapier. Chatbase supports WhatsApp, Slack, WordPress, and Zapier. My AskAI integrates with a wide range of platforms, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant but none are SOC-2 compliant. My AskAI offers tiered support: web and email support on the Essentials plan, priority web, email, and video support on the Pro plan, and Slack and a success manager on the Enterprise plan. Chatbase provides support based on the plan, ranging from help center access to an account manager and 24/7 support on the Unlimited plan.
Aidbase uses GPT-3.5 and GPT-4 models. Chatbase utilizes GPT-4o. My AskAI offers GPT-4o across all plans, with the Enterprise plan also supporting Claude and Gemini models. All three platforms provide API access.
My AskAI distinguishes itself with extensive integration options, human handover capabilities, and comprehensive support tiers. While it has a higher AI pricing per 1,000 tickets and chats, the added functionalities and integrations could offer significant value for enterprises seeking robust AI customer support solution
