AI customer support features comparison:Aidbasevs Chat Thing

AI Customer Support Tools Overview

Aidbase, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets. Each offers various features and pricing plans, catering to different business needs.

AI Customer Support Features

All three platforms, Aidbase, Chat Thing, and My AskAI, provide AI customer support capabilities. However, My AskAI stands out by also offering AI features specifically for support agents, enhancing the overall support experience.

Pricing Plans

Aidbase offers three pricing tiers: Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. Chat Thing provides a free plan, followed by Basic at $14 per month, Standard at $49 per month, Pro at $99 per month, and Enterprise at $299 per month. My AskAI has three plans: Essentials at $60, Pro at $99, and Enterprise, with pricing available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Chat Thing offers the most economical option at $13 per 1,000 tickets/chats. Aidbase charges $29, while My AskAI is priced at $99 per 1,000 tickets/chats, reflecting its advanced capabilities and comprehensive features.

Usage Tiers

Aidbase's usage tiers range from 2,500 messages per month in the Standard plan to 100,000 messages per month in the Expert plan. Chat Thing offers a range from 80,000 message tokens per month in the Free plan to 120,000,000 message tokens per month in the Enterprise plan. My AskAI's usage tiers are based on conversations, with Essentials allowing 200 conversations per month, Pro permitting 1,000, and Enterprise offering unlimited conversations, with additional conversations priced at $0.10 each.

Human Handover

My AskAI supports human handover, enabling seamless transitions between AI and human agents. This feature is not available in Aidbase or Chat Thing.

Conversation Analytics/Insights

Both Chat Thing and My AskAI provide conversation analytics and insights, helping businesses optimize their customer support interactions. Aidbase does not offer this feature.

AI Email Assistant

Aidbase and My AskAI both include an AI email assistant, while Chat Thing does not. This feature can automate responses and improve email support efficiency.

Email Lead Capture

All three platforms support email lead capture, allowing businesses to gather potential customer information effectively.

Content Limits

Aidbase offers content limits based on training characters per month, ranging from 2.5 million in the Standard plan to 100 million in the Expert plan. Chat Thing's content limits are based on storage tokens, with the Free plan offering 600,000 tokens and the Enterprise plan providing 120 million tokens. My AskAI provides unlimited webpages and documents across all plans, automatically updating content limits.

Number of Chatbots/Agents

Aidbase allows 5 chatbots in the Standard and Pro plans, and 50 in the Expert plan. Chat Thing ranges from 1 chatbot in the Free plan to unlimited chatbots in the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help centre or a chatbot flow builder.

Integrations (Content/Knowledge)

Aidbase integrates with websites, while Chat Thing supports YouTube, websites, RSS feeds, and Google Drive. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Aidbase integrates with Zapier. Chat Thing supports websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. My AskAI offers a comprehensive range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant but not SOC-2 compliant. Chat Thing offers various support levels based on the plan, from community support to 24/7 phone and chat support. My AskAI provides web and email support in Essentials, priority web, email, and video support in Pro, and Slack and success manager support in Enterprise.

AI Models and API Access

Aidbase uses GPT-3.5 and GPT-4, while Chat Thing and My AskAI use GPT-4o, with My AskAI's Enterprise plan also offering Claude and Gemini. All three platforms provide API access.

Conclusion

In summary, My AskAI distinguishes itself with AI features for support agents, human handover capabilities, extensive integrations, and a comprehensive support system, positioning it as a robust option for businesses seeking advanced AI customer support solutions.