Aidbase and Chaindesk are AI customer support tools designed to deflect support tickets by automating responses and managing customer inquiries. Aidbase charges $29 per 1,000 tickets or chats and offers three usage tiers: Standard (2,500 messages per month), Pro (10,000 messages per month), and Expert (100,000 messages per month). Its pricing plans are $29 per month for Standard, $99 per month for Pro, and $399 per month for Expert. Aidbase includes features like an AI email assistant and email lead capture, but it does not offer human handover or analytics/insights capabilities.
Chaindesk, on the other hand, charges $13 per 1,000 tickets or chats and provides four usage tiers: Free (100 message credits per month), Growth (5,000 message credits per month), Pro (10,000 message credits per month), and Enterprise (100,000 message credits per month). Its pricing plans range from free to $499 per month, with the Growth plan at $25 per month, Pro at $99 per month, and Enterprise at $499 per month. Chaindesk includes all the same features as Aidbase, such as an AI email assistant and email lead capture, but also offers human handover and analytics/insights capabilities, providing a more comprehensive solution for customer support automation.
| Feature | Aidbase | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $13 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Aidbase, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing models catering to different business needs. This summary provides a comparative analysis of these three platforms to help understand their positions in the market.
All three platforms, Aidbase, Chaindesk, and My AskAI, offer robust AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, which Aidbase and Chaindesk lack.
Aidbase offers three pricing tiers: Standard at $29/month, Pro at $99/month, and Expert at $399/month. Chaindesk's plans range from a Free tier to an Enterprise plan at $499/month, with intermediate Growth and Pro plans at $25 and $99/month, respectively. My AskAI’s pricing starts at $60/month for the Essentials plan, with a Pro plan at $99/month and an Enterprise plan available on request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which is a notable advantage for potential users.
Aidbase charges $29 per 1,000 tickets/chats, while Chaindesk offers a more competitive rate at $13 per 1,000 tickets/chats. My AskAI charges $99 per 1,000 tickets/chats, reflecting its focus on premium features and capabilities.
Aidbase’s usage tiers range from 2,500 messages per month in the Standard plan to 100,000 messages per month in the Expert plan. Chaindesk offers a Free tier with 100 message credits per month and scales up to 100,000 message credits per month in the Enterprise plan. My AskAI’s Essentials plan includes 200 conversations per month, with the Pro plan offering 1,000 conversations per month and the Enterprise plan providing unlimited conversations, along with a per-conversation fee beyond the limits.
Both Chaindesk and My AskAI support human handover and provide conversation analytics/insights, whereas Aidbase does not offer these features. This makes Chaindesk and My AskAI more suitable for businesses that require seamless transitions between AI and human agents and need detailed analytics.
All three platforms include AI email assistants and email lead capture capabilities, ensuring robust support for email-based customer interactions.
Aidbase sets content limits based on training characters per month, ranging from 2.5 million to 100 million characters. Chaindesk offers word storage limits, starting from 20,000 words in the Free plan to 300 million words in the Enterprise plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, offering greater flexibility and scalability.
Aidbase allows up to 5 chatbots in the Standard and Pro plans, and up to 50 chatbots in the Expert plan. Chaindesk offers from 1 agent in the Free plan to 100 agents in the Enterprise plan. My AskAI provides 1 chatbot with two operational modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Aidbase integrates primarily with websites, while Chaindesk supports a broader range of content sources such as Notion, YouTube, and Google Drive, and end-user platforms like Slack, WhatsApp, and Shopify. My AskAI offers extensive integrations with content platforms like Google Drive, Notion, Confluence, and various end-user platforms including Zendesk, Intercom, Slack, Teams, and more, making it highly versatile.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Chaindesk and My AskAI provide varying levels of support, with My AskAI offering more comprehensive support options, including priority web, email, video support, and a dedicated success manager for Enterprise customers.
Aidbase and Chaindesk utilize GPT-3.5 and GPT-4 models, while My AskAI offers GPT-4o in its Essentials and Pro plans, and additional models like Claude and Gemini in its Enterprise plan. All three platforms provide API access, allowing for custom integrations and extended functionality.
My AskAI stands out with its comprehensive AI features for support agents, a wide range of integrations, and flexible content limits. Although it comes at a higher cost per 1,000 tickets/chats, the additional features and robust supp
