Aidbase and Botsonic are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Aidbase offers a pricing structure of $29 per 1,000 tickets or chats, with three usage tiers: Standard (2,500 messages per month), Pro (10,000 messages per month), and Expert (100,000 messages per month). The corresponding price plans are $29, $99, and $399 per month, respectively. Aidbase includes features such as an AI email assistant and email lead capture, but lacks human handover and analytics/insights capabilities.
Botsonic, on the other hand, charges $41 per 1,000 tickets or chats and provides a free tier with a one-time usage of 100 messages. Its Professional tier supports 3,000 messages per month, while the Enterprise tier accommodates 25,000 messages per month. The price plans for Botsonic are Free, $49 per month for the Professional tier, and $800 per month for the Enterprise tier. Botsonic includes an AI email assistant, email lead capture, and offers analytics/insights, but also does not support human handover. Both tools cater to different business needs and scales, with Botsonic offering more advanced analytics at a higher price point.
| Feature | Aidbase | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $41 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Aidbase, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets. They offer various features, pricing plans, and capabilities, each targeting different aspects of customer support automation.
All three platforms—Aidbase, Botsonic, and My AskAI—provide AI customer support features aimed at reducing the number of support tickets. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing its utility in a customer support environment.
Aidbase offers three pricing plans: Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. Botsonic has a free tier but its Professional plan is priced at $49 per month, and the Enterprise plan is $800 per month. My AskAI offers Essentials at $60 per month, Pro at $99 per month, and Enterprise pricing is available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Aidbase charges $29 per 1,000 tickets or chats, while Botsonic charges $41. My AskAI has a higher rate at $99 per 1,000 tickets or chats, but this cost is offset by its additional features and capabilities.
Aidbase's usage tiers range from 2,500 messages per month in the Standard plan to 100,000 messages per month in the Expert plan. Botsonic offers 100 messages in its free tier, 3,000 messages per month in its Professional plan, and 25,000 messages per month in its Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI is the only platform that supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is absent in both Aidbase and Botsonic.
Both Botsonic and My AskAI offer conversation analytics and insights, providing valuable data for optimizing customer support. Aidbase does not offer this feature.
All three platforms—Aidbase, Botsonic, and My AskAI—include AI email assistants and email lead capture capabilities, making them versatile tools for customer engagement.
Aidbase's content limits vary from 2.5 million training characters per month in the Standard plan to 100 million in the Expert plan. Botsonic allows 1 million uploaded characters in its free tier, 50 million in the Professional plan, and 200 million in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Aidbase allows 5 chatbots in both Standard and Pro plans, and 50 in the Expert plan. Botsonic provides 1 chatbot in its free tier, 2 in the Professional plan, and 5 in the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in both Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Aidbase integrates with websites for content and knowledge. Botsonic supports website and file integrations, including PDFs and sitemaps, and offers a wide range of end-user integrations such as WhatsApp, Facebook Messenger, and Slack. My AskAI stands out with extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, and more. It also offers numerous end-user integrations, including popular platforms like Zendesk, Intercom, and Slack.
All three platforms are GDPR compliant. Botsonic is additionally SOC-2 compliant, a feature not available in Aidbase and My AskAI.
Botsonic offers different levels of support depending on the plan, from email support in the free and Professional plans to priority email and direct Slack access in the Enterprise plan. My AskAI provides web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and a dedicated success manager in the Enterprise plan.
Aidbase utilizes GPT-3.5 and GPT-4 models. Botsonic uses GPT-4o mini and GPT-4o. My AskAI offers GPT-4o in the Essentials and Pro plans, and multiple models including GPT-4o, Claude, and Gemini in the Enterprise plan.
All three platforms—Aidbase, Botsonic, and My AskAI—offer API access, enabling integration with other systems and custom applications.
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