Aidbase and Botsify are AI customer support tools designed to deflect support tickets through automated interactions. Aidbase offers a straightforward pricing model with three tiers: Standard at $29 per month for 2,500 messages, Pro at $99 per month for 10,000 messages, and Expert at $399 per month for 100,000 messages. The cost per 1,000 tickets or chats is $29. Aidbase includes features like an AI email assistant and email lead capture, but it lacks human handover and analytics/insights capabilities.
Botsify, on the other hand, provides more flexible usage tiers with unlimited messages across all plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable "Custom" plan. The price per 1,000 tickets or chats is provided upon request (POA). Botsify supports human handover and offers analytics/insights, but it does not have an AI email assistant. Both platforms include email lead capture features, catering to businesses looking to enhance their customer support efficiency through automation.
| Feature | Aidbase | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | POA | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Aidbase, Botsify, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different user needs.
All three platforms provide AI customer support features, making them suitable for businesses looking to automate their customer service processes. However, only My AskAI extends its AI capabilities to support agents, offering additional tools that can assist human agents in their tasks.
Aidbase offers three pricing tiers: Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. Botsify's pricing is structured differently with a "Do it yourself" plan at $49 per month, a "Done for you" plan at $149 per month, and a Custom plan available upon request. My AskAI provides three plans as well: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan that is priced on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Aidbase charges $29 per 1,000 tickets or chats, while Botsify's pricing for this metric is provided on application. My AskAI charges $99 per 1,000 tickets or chats, which is higher compared to Aidbase but comes with advanced features.
Aidbase's usage tiers are segmented by message limits, with the Standard plan allowing 2,500 messages per month, Pro allowing 10,000, and Expert allowing 100,000. Botsify offers unlimited usage across all its plans. My AskAI's Essentials plan includes 200 conversations per month, Pro offers 1,000, and the Enterprise plan provides unlimited conversations. My AskAI also charges $0.10 per conversation beyond the set limits.
Both Botsify and My AskAI support human handovers, allowing seamless transition from AI to human agents when necessary. Aidbase does not offer this feature. For conversation analytics and insights, both Botsify and My AskAI provide these capabilities, while Aidbase does not.
Aidbase includes an AI email assistant and email lead capture, features that are also available in My AskAI but not in Botsify. This makes My AskAI and Aidbase more versatile in handling various customer support tasks.
Aidbase integrates primarily with websites, whereas Botsify’s integrations are more varied, including Messenger, SMS, and other social media platforms. My AskAI offers extensive integrations with a wide range of content and knowledge platforms such as Google Drive, Notion, Confluence, and more. It also supports numerous end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and many others.
All three platforms are GDPR compliant. Botsify is the only one that is SOC-2 compliant. Regarding support, My AskAI offers different levels of support based on the plan, including web, email, video, and even a dedicated success manager for Enterprise users. Botsify provides basic to dedicated support depending on the plan, while Aidbase’s support details are not provided.
Aidbase utilizes GPT-3.5 and GPT-4 models. My AskAI uses GPT-4o for Essentials and Pro plans, and offers additional models like Claude and Gemini for Enterprise users. Botsify has not specified the AI models it uses. All three platforms offer API access, enabling further customization and integration.
In summary, while Aidbase and Botsify offer robust AI customer support features, My AskAI stands out with its additional AI support for agents, extensive integration options, and comprehensive support plans. These features position My AskAI as a versatile and scalable solution for businesses looking to enhance their customer service operations.
