Aidbase and Alphachat are AI customer support tools designed to deflect support tickets and streamline customer service processes. Aidbase offers a cost-effective solution with a price of $29 per 1,000 tickets or chats, featuring three usage tiers: Standard, Pro, and Expert. It includes an AI email assistant and email lead capture capabilities, though it lacks human handover and analytics/insights features. Aidbase's pricing plans range from $29 to $399 per month, catering to different business scales with varying message limits.
Alphachat, on the other hand, is positioned at a higher price point of $370 per 1,000 tickets or chats, with two usage tiers: Standard and Enterprise. Alphachat includes advanced features such as human handover and analytics/insights, but it does not offer an AI email assistant. It also supports email lead capture. The Standard plan is priced at €399 per month, while the Enterprise plan is customized based on specific business needs. This positions Alphachat as a more premium option with a focus on comprehensive support and detailed analytics.
| Feature | Aidbase | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $370 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Aidbase, Alphachat, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers various features and pricing models, catering to different business needs and scales. Below is a detailed comparison of these three platforms.
All three platforms—Aidbase, Alphachat, and My AskAI—offer AI customer support features. This includes capabilities like automated responses, ticket deflection, and customer interaction management.
While Aidbase does not offer AI features specifically tailored for support agents, both Alphachat and My AskAI do. These features can assist human agents by providing suggested responses, automating repetitive tasks, and offering analytics.
Aidbase offers three pricing tiers: Standard at $29/month, Pro at $99/month, and Expert at $399/month. Alphachat has a Standard plan priced at €399/month and an Enterprise plan with customized pricing. My AskAI provides three plans as well: Essentials at $60/month, Pro at $99/month, and an Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial for all plans without requiring a credit card.
In terms of cost per 1,000 tickets or chats, Aidbase charges $29, Alphachat charges $370, and My AskAI charges $99. This makes Aidbase the most cost-effective per 1,000 interactions, while Alphachat is the most expensive.
Aidbase's usage tiers range from 2,500 messages per month on the Standard plan to 100,000 messages per month on the Expert plan. Alphachat offers 3,000 messages per month on its Standard plan and unlimited messages on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits.
Both Alphachat and My AskAI support human handover, allowing for seamless transition from AI to human agents when needed. Aidbase does not offer this feature.
Aidbase lacks conversation analytics and insights features, whereas both Alphachat and My AskAI provide these capabilities. These features can be crucial for understanding customer interactions and improving service quality.
Aidbase and My AskAI both offer an AI email assistant, while Alphachat does not. This feature can automate email responses and manage email queries efficiently.
All three platforms—Aidbase, Alphachat, and My AskAI—offer email lead capture capabilities to help businesses collect and manage customer leads.
Aidbase has content limits based on its pricing tiers, ranging from 2.5 million to 100 million training characters per month. Alphachat offers unlimited content limits for both its Standard and Enterprise plans. My AskAI also offers unlimited content limits across all its plans, with automatic updates.
Aidbase allows for 5 chatbots on its Standard and Pro plans, and 50 on its Expert plan. Alphachat offers 1 chatbot on its Standard plan and unlimited chatbots on its Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) for both Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
None of the three platforms offer a hosted help center as part of their feature set.
Alphachat includes a chatbot flow builder, which is not available in Aidbase or My AskAI. This feature allows for the creation of custom conversation flows.
Aidbase integrates with websites for content and knowledge. Alphachat uses its Floweditor for integrations. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Aidbase integrates with Zapier for end-user interactions. Alphachat supports integrations with platforms like Wix, Shopify, Wordpress, HubSpot, Zendesk, Salesforce, RCS, and Whatsapp. My AskAI offers a wide range of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Alphachat provides standard support through virtual assistant, email, and ticketing, with dedicated account management for Enterprise clients. My AskAI offers web and email support for Essentials users, priority support for Pro users, and dedicated Slack and success manager support for Enterprise clients.
Aidbase uses GPT-3.5 and GPT-4 models. Alphachat util
