Aidbase and Algomo are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Aidbase offers a pricing model of $29 per 1,000 tickets or chats, with tiered usage plans ranging from 2,500 to 100,000 messages per month. Its plans include Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. Key features of Aidbase include an AI email assistant and email lead capture, but it lacks human handover and analytics or insights capabilities.
Algomo, on the other hand, charges $125 per 1,000 tickets or chats and offers usage tiers from 100 to 10,000 bot conversations per month. Its pricing plans are Starter at $9 per month, Pro at $49 per month, and Scale at $499 per month. Algomo includes comprehensive features such as human handover, analytics and insights, an AI email assistant, and email lead capture. This positions Algomo as a more feature-rich option compared to Aidbase, albeit at a higher cost per interaction.
| Feature | Aidbase | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $125 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Aidbase pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Aidbase, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each offers a range of features and pricing plans tailored to different business needs.
All three platforms—Aidbase, Algomo, and My AskAI—offer AI customer support features, ensuring automated assistance for customer inquiries. However, when it comes to AI features specifically designed for support agents, Aidbase falls short as it does not offer these features, unlike Algomo and My AskAI.
Aidbase offers three pricing tiers: Standard at $29/month, Pro at $99/month, and Expert at $399/month. Algomo’s plans start at $9/month for the Starter plan, $49/month for Pro, and $499/month for Scale. My AskAI positions itself between these options with Essentials at $60/month, Pro at $99/month, and Enterprise available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which could be appealing for businesses looking to test the service risk-free.
In terms of AI pricing per 1,000 tickets or chats, Aidbase charges $29, Algomo charges a significantly higher $125, and My AskAI charges $99. This positions Aidbase as the most cost-effective in this regard, while My AskAI offers a middle-ground option.
Aidbase's usage tiers range from 2,500 messages per month for the Standard plan to 100,000 messages per month for the Expert plan. Algomo offers a lower entry point with 100 bot conversations per month for the Starter plan, scaling up to 10,000 conversations for the Scale plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Algomo and My AskAI support human handover and offer conversation analytics and insights, whereas Aidbase lacks these features. This makes My AskAI and Algomo more suitable for businesses requiring seamless human intervention and detailed conversation analysis.
Aidbase offers limited integrations, primarily with websites. Algomo extends its integrations to include public websites, support articles, past conversations, Slack channels, and Notion pages. My AskAI stands out with a comprehensive list of integrations, including various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user integrations, My AskAI also supports a wide array of platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and more, providing a versatile solution for diverse business needs.
Aidbase and Algomo have specific content limits and chatbot constraints based on their pricing tiers. Aidbase offers up to 100M training characters per month and up to 50 chatbots in its highest tier. Algomo provides up to 100M characters per workspace and unlimited bots in its Scale plan. My AskAI, however, offers unlimited webpages and documents across all plans and allows for unlimited chatbots in its Enterprise plan, making it a flexible option for businesses with extensive content and chatbot requirements.
In terms of customer support, Algomo offers live chat across all its plans, with additional support options in higher tiers. My AskAI provides web and email support for Essentials, priority support for Pro, and extensive support including Slack and a success manager for Enterprise customers. Aidbase does not specify its support options.
Aidbase uses GPT-3.5 and GPT-4 models, while Algomo relies on its proprietary models. My AskAI offers GPT-4o across all plans, with options for Claude and Gemini in the Enterprise plan. All three platforms provide API access, allowing for integration with other systems.
In summary, My AskAI offers a balanced approach with competitive pricing, extensive integrations, and comprehensive support, making it a strong contender in the AI customer support market. Aidbase and Algomo each have their strengths, but My AskAI's combination of features and flexibility positions it as a versatile solution for businesses of various sizes and needs.
