Aidbase is an AI customer support tool designed to deflect support tickets and streamline customer interactions. It offers three usage tiers: Standard, Pro, and Expert, accommodating different volumes of messages per month, from 2,500 to 100,000. The pricing for these plans is set at $29 per month for the Standard tier, $99 per month for the Pro tier, and $399 per month for the Expert tier. The cost per 1,000 tickets or chats is $29.
Aidbase includes an AI email assistant and email lead capture capabilities, enhancing its utility for businesses looking to automate their email interactions and generate leads. However, it does not support human handover or provide analytics and insights, which might limit its appeal for companies seeking comprehensive support solutions with detailed performance metrics. Despite these limitations, Aidbase positions itself as a cost-effective option for businesses aiming to manage high volumes of customer support interactions efficiently.
| Feature | Aidbase | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes |
| Price Plans | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $99 |
| Usage Tiers | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes |
| Conversation Analytics/Insights | No | Yes |
| AI Email Assistant | Yes | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No |
| Chatbot Flow Builder | No | No |
| Integrations (Content/Knowledge) | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | No | No |
| Support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Aidbase and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Both platforms offer robust AI-driven features aimed at improving customer interactions, but they differ in several key areas including pricing, capabilities, and integrations.
Both Aidbase and My AskAI offer comprehensive AI customer support features. However, My AskAI extends its capabilities by also providing AI features specifically tailored for support agents, which Aidbase does not offer.
Aidbase offers three pricing tiers: Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. My AskAI has a different pricing structure with Essentials at $60, Pro at $99, and Enterprise pricing available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which is a significant advantage for potential users wanting to test the service.
When it comes to AI pricing per 1,000 tickets or chats, Aidbase is more cost-effective at $29 compared to My AskAI's $99. This makes Aidbase a more affordable option for high-volume interactions.
Aidbase's usage tiers are defined by the number of messages per month, ranging from 2,500 to 100,000 messages. My AskAI, on the other hand, offers tiers based on conversations per month, starting from 200 in the Essentials plan to unlimited in the Enterprise plan. My AskAI also charges $0.10 per conversation beyond the limits, providing flexibility for growing businesses.
One of the notable features of My AskAI is its human handover capability, which Aidbase lacks. This feature allows seamless transitioning of conversations from the AI to human agents, enhancing customer service quality.
My AskAI provides conversation analytics and insights, which are crucial for understanding customer interactions and improving service. Aidbase does not offer this feature.
Both platforms offer an AI email assistant and email lead capture capabilities, making them competitive in managing email interactions.
Aidbase imposes limits on training characters per month, ranging from 2.5 million to 100 million characters. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.
Aidbase allows up to 5 chatbots in its Standard and Pro plans, and up to 50 in the Expert plan. My AskAI's Essentials and Pro plans support one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots, providing more scalability for larger organizations.
Aidbase integrates primarily with websites and uses Zapier for additional connections. My AskAI offers a broader range of integrations, including various content and knowledge management systems like Google Drive, Notion, Confluence, and more. It also integrates with multiple end-user platforms such as Zendesk, Intercom, HubSpot, Slack, and Teams, offering a more comprehensive ecosystem.
Both platforms are GDPR compliant but lack SOC-2 compliance. My AskAI offers different levels of support based on the plan, ranging from web and email support in the Essentials plan to a dedicated success manager in the Enterprise plan. Aidbase's support options are not specified.
Aidbase utilizes GPT-3.5 and GPT-4 models. My AskAI offers a variety of models including GPT-4o across all plans, with additional options like Claude and Gemini available in the Enterprise plan, providing more flexibility in AI capabilities.
Both Aidbase and My AskAI offer API access, allowing for custom integrations and extended functionality.
While both Aidbase and My AskAI provide robust AI customer support solutions, My AskAI stands out with its additional features for support agents, broader integration capabilities, and more flexible content limits. Aidbase offers a more cost-effective solution for high-volume interactions but lacks some of the advanced features and integrations provided by My AskAI.
