Ada and Tidio are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Ada charges $1,000 per 1,000 tickets or chats and offers features such as human handover, comprehensive analytics and insights, an AI email assistant, and email lead capture. Ada's pricing structure does not provide specific usage tiers, focusing instead on a flat rate per volume of interactions.
Tidio, on the other hand, offers a more tiered pricing model, starting from a free plan that includes 50 conversations, progressing to the Lyrio AI plan with 200 conversations, and a customizable Tidio+ plan for higher volumes, with a base rate of $749 per 1,000 tickets or chats. Like Ada, Tidio includes human handover, analytics and insights, and email lead capture, but does not offer an AI email assistant. This tiered approach allows for more flexibility depending on the volume of customer interactions a business handles.
| Feature | Ada | Tidio | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Not provided | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $1,000 | $749+ | $99 |
| Usage Tiers | Not provided | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Ada pricing page | Tidio pricing page | My AskAI pricing page |
| Content Limits | 50,000 articles | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites (public) Zendesk Salesforce API | Websites Add Manually Files (only available for Tidio+) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Ada marketplace / app store | Tidio marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | TBC | Yes | Yes |
| SOC-2 Compliant | TBC | No | No |
| Support | TBC | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features ofAda,Tidio, andMy AskAI. These platforms are designed to deflect support tickets through advanced AI capabilities. My AskAI can be integrated within both Ada and Tidio, providing additional functionality.
All three platforms offer AI customer support features aimed at deflecting support tickets. However, while Ada and Tidio have their unique strengths, My AskAI can be integrated within both, providing a versatile option for users.
Tidio and My AskAI offer AI features specifically designed for support agents, whereas Ada does not provide specific information on this. This makes Tidio and My AskAI more beneficial for enhancing agent productivity.
Ada's AI pricing is $1,000 per 1,000 tickets/chats, making it the most expensive option. Tidio starts at $749+, while My AskAI offers a significantly lower price of $99 for the same volume, making it a cost-effective choice.
Tidio offers multiple usage tiers: Free (50 conversations), Lyrio AI (200 conversations), and Tidio+ (custom conversation). My AskAI provides three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with a cost of $0.10 per conversation beyond limits. Ada does not provide specific usage tiers.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Ada, Tidio, and My AskAI all offer conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions.
Ada and My AskAI provide an AI email assistant, while Tidio does not. This feature can automate email responses, enhancing efficiency.
All three platforms support email lead capture, helping businesses gather potential customer information through AI interactions.
Ada allows up to 50,000 articles, while My AskAI offers unlimited webpages and documents across all tiers. Tidio does not provide specific content limits.
Tidio supports one chatbot, whereas My AskAI offers one chatbot with two modes (public and private) in Essentials and Pro, and unlimited chatbots in the Enterprise tier. Ada does not specify the number of chatbots/agents.
Neither Tidio nor My AskAI offers a hosted help center. Ada does not provide this information.
Ada and Tidio include a chatbot flow builder, allowing users to design custom interaction flows. My AskAI does not offer this feature.
Ada integrates with public websites, Zendesk, Salesforce, and APIs. Tidio integrates with websites, manual additions, and files (only for Tidio+). My AskAI supports a broad range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Ada and Tidio offer multiple end-user integrations through their respective marketplaces. My AskAI provides extensive integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Tidio and My AskAI are GDPR compliant. Ada's compliance status is not provided. None of the platforms are SOC-2 compliant.
Tidio offers varying levels of support based on the plan, from email and help desk to dedicated success managers. My AskAI provides web and email support in Essentials, priority support in Pro, and Slack and success manager support in Enterprise. Ada's support details are not specified.
Tidio uses Claude (Anthropic AI) and in-house models across all plans. My AskAI offers GPT-4o in Essentials and Pro, with additional options for Claude and Gemini in Enterprise. Ada's AI models are not specified.
All three platforms offer API access, enabling custom integrations and advanced functionality.
Ada, Tidio, and My AskAI each have unique strengths in AI customer support. My AskAI stands out for its cost-effectiveness, extensive integrations, and flexibility in AI models, making it a strong contender for businesses looking to enhance their customer support capabilities.
