Ada and SalesIQ (Zoho) are both AI customer support platforms designed to help businesses deflect support tickets and streamline customer interactions. Ada offers its services at a rate of $1,000 per 1,000 tickets or chats, but does not provide specific usage tiers. It includes features such as human handover, analytics/insights, an AI email assistant, and email lead capture, making it a comprehensive solution for businesses looking to automate and enhance their customer support operations.
SalesIQ (Zoho), on the other hand, provides a tiered pricing structure with a "Price On Application" (POA) model for 1,000 tickets or chats. It offers various usage tiers ranging from a free plan with 100 chat sessions per month to an enterprise plan with unlimited chat sessions. Similar to Ada, SalesIQ also supports human handover, analytics/insights, and email lead capture, but it does not include an AI email assistant. This tiered approach allows businesses to scale their usage according to their needs, potentially providing a more flexible solution for different business sizes and requirements.
| Feature | Ada | SalesIQ (Zoho) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Not provided | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $1,000 | POA | $99 |
| Usage Tiers | Not provided | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Ada pricing page | SalesIQ (Zoho) pricing page | My AskAI pricing page |
| Content Limits | 50,000 articles | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites (public) Zendesk Salesforce API | Files Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Ada marketplace / app store | SalesIQ (Zoho) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | TBC | Yes | Yes |
| SOC-2 Compliant | TBC | Yes | No |
| Support | TBC | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | Free - Basic - Professional - Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis compares the AI customer support features ofAda,SalesIQ (Zoho), andMy AskAI. The focus is on the capabilities aimed at deflecting support tickets and enhancing customer service efficiency. My AskAI can be integrated within both Ada and SalesIQ (Zoho), adding another layer of functionality.
All three platforms offer AI customer support features designed to automate responses and handle customer inquiries efficiently. However, only SalesIQ (Zoho) and My AskAI offer AI features specifically designed for support agents, providing an added advantage in assisting human operators.
Ada's AI customer support is priced at $1,000 per 1,000 tickets/chats. SalesIQ (Zoho) offers pricing on application (POA), making it less transparent. My AskAI stands out with a significantly lower cost at $99 per 1,000 tickets/chats, making it the most cost-effective option among the three.
Ada does not provide detailed information on usage tiers. SalesIQ (Zoho) offers multiple tiers, ranging from a free plan with 100 chat sessions per month to an Enterprise plan with unlimited sessions. My AskAI also provides multiple tiers, from the Essentials plan with 200 conversations per month to the Enterprise plan with unlimited conversations. My AskAI charges $0.10 per conversation beyond the set limits, providing flexibility for scaling.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Ada, SalesIQ (Zoho), and My AskAI all offer conversation analytics and insights, enabling businesses to track performance and improve their customer support strategies.
Ada and My AskAI include AI email assistants, which can automate email responses and manage email inquiries efficiently. SalesIQ (Zoho) does not offer this feature.
All three platforms provide email lead capture capabilities, helping businesses to collect and manage leads effectively.
Ada allows up to 50,000 articles. SalesIQ (Zoho) offers varying limits based on the plan, with the Enterprise plan supporting up to 2,000 articles. My AskAI provides unlimited content limits across all tiers, which are updated automatically, making it highly scalable.
Ada does not specify the number of chatbots or agents. SalesIQ (Zoho) offers a range from 0 chatbots in the free plan to 10 chatbots in the Enterprise plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Neither SalesIQ (Zoho) nor My AskAI offer a hosted help center. Ada does not provide information on this feature.
Ada includes a chatbot flow builder, allowing businesses to design custom chatbot interactions. This feature is not available in SalesIQ (Zoho) or My AskAI.
Ada integrates with public websites, Zendesk, Salesforce, and offers an API. SalesIQ (Zoho) supports files and help centers. My AskAI provides extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, offering the most comprehensive integration options.
Ada and SalesIQ (Zoho) have their respective marketplaces for integrations. My AskAI supports a wide range of end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several live chat platforms, along with social media integrations via Intercom/Zendesk.
SalesIQ (Zoho) is GDPR and SOC-2 compliant, ensuring high standards of data security. My AskAI is GDPR compliant but not SOC-2 compliant. Ada's compliance details are to be confirmed (TBC).
Support options for Ada are not provided. SalesIQ (Zoho) does not specify its support channels. My AskAI offers tiered support, with Essentials providing web and email support, Pro offering priority web, email, and video support, and Enterprise including Slack and a dedicated success manager.
SalesIQ (Zoho) provides different AI models depending on the plan, with the Enterprise plan using GPT-4. My AskAI uses GPT-4o across all plans, with the Enterprise plan offering additional models like Claude and Gemini. Ada's AI models are to be confirmed (TBC).
All three platforms provide API access, allowing for custom integrations and extended functionalities.
In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its lower pricing, unlimited content limits, extensive integrations, and comprehensive support options. SalesIQ (Zoho) offers a variety of usage tiers and compliance certifications, while Ada provides a chatbot flow builder and high content limits.
