Ada and Intercom Fin AI are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Ada's pricing is set at $1,000 per 1,000 tickets or chats, with no specific usage tiers provided. It boasts a range of features, including human handover capabilities, comprehensive analytics and insights, an AI email assistant, and email lead capture. These features enable Ada to offer a robust solution for automating customer support while still providing options for human intervention when necessary.
In contrast, Intercom Fin AI is priced more competitively at $495 per 1,000 tickets or chats, with usage tiers based on features. Similar to Ada, it includes human handover and analytics/insights functionalities, as well as email lead capture. However, it does not offer an AI email assistant, which may be a consideration for businesses looking for comprehensive email automation. Both platforms provide essential tools for reducing the workload on human support agents, but their pricing and specific features may influence a company's decision based on their unique needs and budget constraints.
| Feature | Ada | Intercom Fin AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Not provided | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $1,000 | $495 | $99 |
| Usage Tiers | Not provided | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Ada pricing page | Intercom Fin AI pricing page | My AskAI pricing page |
| Content Limits | 50,000 articles | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites (public) Zendesk Salesforce API | Websites (public and private) Help Center Files (PDF) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Ada marketplace / app store | Intercom Fin AI marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | TBC | Yes | Yes |
| SOC-2 Compliant | TBC | Yes | No |
| Support | TBC | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis compares the AI customer support features of three platforms:Ada,Intercom Fin AI, andMy AskAI. These platforms are designed to deflect support tickets and enhance customer service through AI technologies. My AskAI can be integrated within both Ada and Intercom Fin AI, offering additional flexibility.
All three platforms—Ada, Intercom Fin AI, and My AskAI—offer robust AI customer support features aimed at deflecting support tickets. This core functionality is a standard across the board, ensuring automated responses and efficient handling of customer inquiries.
Intercom Fin AI and My AskAI provide AI features specifically designed for support agents, enhancing their ability to manage and resolve tickets. Ada does not explicitly state whether it offers such features.
When it comes to cost, My AskAI is the most economical option at $99 per 1,000 tickets/chats. Intercom Fin AI charges $495 for the same volume, while Ada is the most expensive at $1,000 per 1,000 tickets/chats. This makes My AskAI a cost-effective choice for businesses looking to manage expenses.
Intercom Fin AI offers usage tiers based on features, while My AskAI provides a more granular breakdown: Essentials, Pro, and Enterprise plans with varying conversation limits and additional charges for exceeding those limits. Ada does not provide detailed information on usage tiers.
All three platforms support human handover, allowing complex or sensitive issues to be escalated to human agents seamlessly.
Ada, Intercom Fin AI, and My AskAI all offer conversation analytics and insights, providing valuable data to improve customer service and AI performance.
Both Ada and My AskAI offer an AI email assistant, whereas Intercom Fin AI does not. This feature can be particularly useful for managing email inquiries efficiently.
All three platforms support email lead capture, ensuring that potential customer information is collected and utilized effectively.
Ada imposes a limit of 50,000 articles, while My AskAI offers unlimited content across all tiers. Intercom Fin AI does not specify content limits, making My AskAI the most flexible option in this regard.
Intercom Fin AI supports a single chatbot/agent, while My AskAI offers more flexibility with one chatbot in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Ada does not provide specific information on this feature.
Intercom Fin AI offers a hosted help center, a feature not provided by Ada or My AskAI. This can be a valuable resource for businesses looking to centralize their support documentation.
Both Ada and Intercom Fin AI include a chatbot flow builder, allowing for the customization of conversation flows. My AskAI does not offer this feature.
My AskAI stands out with a wide range of integrations, including websites, various file types, and multiple third-party platforms like Google Drive, Notion, and Salesforce. Ada and Intercom Fin AI offer fewer integrations in comparison.
My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, Slack, and various messaging apps. Ada and Intercom Fin AI also provide integrations but with a more limited range.
Intercom Fin AI is both GDPR and SOC-2 compliant. My AskAI is GDPR compliant but not SOC-2 compliant. Ada's compliance status is not provided.
My AskAI offers tiered support options, including web, email, video, and even a success manager for enterprise customers. Intercom Fin AI and Ada do not provide detailed information on their support offerings.
Intercom Fin AI and My AskAI both utilize the GPT-4o model. My AskAI also offers additional models like Claude and Gemini for enterprise customers. Ada has not specified the AI models it uses.
All three platforms offer API access, allowing for customization and integration with other systems.
In summary, My AskAI offers a competitive and cost-effective AI customer support solution with extensive integrations and flexible content limits. While Intercom Fin AI provides a robust range of features, its higher cost and limited content flexibility may be a drawback. Ada offers strong AI capabilities but at a higher price point and with less detailed information on certain features.
