AI customer support agent features & capabilities compared:Adavs. HubSpot

Ada vs. HubSpot vs. My AskAI: AI Customer Support Features

AI Customer Support Platforms Overview

Ada, HubSpot, and My AskAI all offer AI customer support features designed to deflect support tickets efficiently. Each platform provides unique capabilities and pricing structures, catering to different business needs. My AskAI can be integrated within both Ada and HubSpot, offering additional benefits.

AI Customer Support Features

All three platforms, Ada, HubSpot, and My AskAI, provide robust AI customer support features. These features include automated responses, ticket deflection, and customer interaction handling, making them suitable for businesses looking to enhance their support capabilities.

AI Features for Support Agents

HubSpot and My AskAI offer AI features specifically designed for support agents, aiding them in handling customer tickets more effectively. Ada does not explicitly provide information on AI features for support agents.

Pricing

Ada charges $1,000 per 1,000 tickets or chats, while HubSpot's pricing is available upon request (POA). My AskAI offers a more competitive rate at $99 per 1,000 tickets or chats, making it a cost-effective solution for businesses.

Usage Tiers

HubSpot's usage tiers are divided into Service Hub Professional and Service Hub Enterprise, both allowing up to 5,000 snippets. My AskAI provides more flexible tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with additional conversations priced at $0.10 each.

Human Handover

All three platforms support human handover, ensuring that complex issues can be escalated to human agents seamlessly.

Conversation Analytics/Insights

Ada, HubSpot, and My AskAI all offer conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.

AI Email Assistant and Email Lead Capture

Each platform includes an AI email assistant and email lead capture capabilities, streamlining customer communication and lead generation processes.

Content Limits

Ada supports up to 50,000 articles, while HubSpot allows up to 5,000 documents per account in both its Service Hub Professional and Enterprise tiers. My AskAI offers unlimited webpages and documents across all its tiers, with automatic updates.

Number of Chatbots/Agents

HubSpot provides 3 seats in its Marketing Hub Professional and 5 seats in its Marketing Hub Enterprise. My AskAI offers 1 chatbot with two modes (public and private) in both Essentials and Pro tiers, and unlimited chatbots in the Enterprise tier. Ada does not specify the number of chatbots or agents supported.

Hosted Help Centre

HubSpot includes a hosted help centre, while Ada does not provide this feature. My AskAI also does not offer a hosted help centre.

Chatbot Flow Builder

Ada and HubSpot both feature a chatbot flow builder, enabling businesses to design custom chatbot interactions. My AskAI does not offer a chatbot flow builder.

Integrations (Content/Knowledge)

Ada integrates with websites, Zendesk, Salesforce, and offers an API. HubSpot's integration details are not provided. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Ada's integrations can be explored through its marketplace/app store. HubSpot integrates with Facebook, WhatsApp, and Messenger. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance

HubSpot is GDPR and SOC-2 compliant. My AskAI is GDPR compliant but not SOC-2 compliant. Ada's compliance details are to be confirmed (TBC).

Support

HubSpot provides email, in-app chat, and phone support. My AskAI offers different levels of support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise. Ada's support details are to be confirmed (TBC).

AI Models Available

My AskAI offers GPT-4o across all tiers, with the Enterprise tier also supporting Claude and Gemini models. Ada and HubSpot do not provide specific details about the AI models they use.

API Access

All three platforms, Ada, HubSpot, and My AskAI, offer API access, allowing for custom integrations and extended functionalities.

Conclusion

Ada, HubSpot, and My AskAI each bring unique strengths to the AI customer support market. My AskAI stands out with its competitive pricing, extensive integrations, and flexible usage tiers, making it a compelling choice for businesses looking to enhance their customer support capabilities.