AI customer support agent features & capabilities compared: Ada vs. Crisp

Introduction

In the competitive landscape of AI customer support platforms, Ada, Crisp, and My AskAI offer distinct features aimed at enhancing customer service and deflecting support tickets. This analysis focuses on the AI customer support features of each platform, providing a comprehensive comparison to help understand their positions in the market.

AI Customer Support Features

Ada, Crisp, and My AskAI all offer AI customer support features designed to automate responses and handle customer inquiries efficiently. However, while Ada and Crisp provide these capabilities, My AskAI can be integrated within both Ada and Crisp, potentially enhancing their functionalities.

AI Features for Support Agents

Crisp and My AskAI both offer AI features specifically designed to assist support agents, such as automated suggestions and response generation. Ada's offering in this area is not explicitly provided, which could be a consideration for teams needing robust agent support tools.

Pricing

When it comes to cost, Ada charges $1,000 per 1,000 tickets/chats. Crisp’s pricing is available upon request (POA), indicating a potentially customizable pricing structure. My AskAI offers a more economical option at $99 per 1,000 tickets/chats, making it a cost-effective choice for businesses looking to manage expenses.

Usage Tiers

Ada does not specify its usage tiers, while Crisp offers three plans—Basic, Pro, and Unlimited—all without usage limits. My AskAI provides clear usage tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (Unlimited), with additional conversations priced at $0.10 each beyond the limits.

Human Handover

All three platforms—Ada, Crisp, and My AskAI—support human handover, ensuring that complex inquiries can be escalated to human agents when necessary.

Conversation Analytics/Insights

Conversation analytics and insights are available across Ada, Crisp, and My AskAI. These features help businesses understand customer interactions and improve their support strategies.

AI Email Assistant

Ada and My AskAI both offer an AI email assistant, a feature that is absent in Crisp. This capability can be particularly useful for automating and streamlining email responses.

Email Lead Capture

All three platforms—Ada, Crisp, and My AskAI—support email lead capture, aiding businesses in gathering potential customer information and nurturing leads.

Content Limits

Ada limits content to 50,000 articles. Crisp does not specify content limits for its Basic and Pro plans, while My AskAI offers unlimited content across all its tiers, including webpages, documents, and more, with automatic updates.

Number of Chatbots/Agents

Ada and Crisp do not specify the number of chatbots or agents. My AskAI provides specific limits: Essentials and Pro tiers support one chatbot with public and private modes, while the Enterprise tier offers unlimited chatbots/agents.

Hosted Help Centre

Crisp offers a hosted help center, a feature not provided by Ada or My AskAI. This can be beneficial for businesses looking to centralize their support resources.

Chatbot Flow Builder

Both Ada and Crisp include a chatbot flow builder, allowing for the creation of customized interaction flows. My AskAI does not offer this feature, focusing instead on other areas of support automation.

Integrations (Content/Knowledge)

Ada integrates with websites, Zendesk, Salesforce, and via API. Crisp offers a wide range of integrations with platforms like WordPress, Shopify, and Notion. My AskAI supports extensive integrations with websites, various file types, and multiple knowledge bases, making it versatile for different business needs.

Integrations (End Users)

Ada and Crisp provide marketplaces or app stores for end-user integrations. My AskAI offers a broad range of integrations, including popular platforms like Zendesk, Intercom, HubSpot, and Slack, as well as various chat and social media applications.

Compliance

Crisp and My AskAI are GDPR compliant, ensuring data protection and privacy for users. Ada’s compliance status is to be confirmed (TBC). None of the platforms are SOC-2 compliant.

Support

Crisp offers chat and email support across all tiers. My AskAI provides escalating levels of support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise.

AI Models Available

Crisp’s Unlimited plan includes GPT-4. My AskAI offers GPT-4o across all tiers, with the Enterprise tier also supporting Claude and Gemini, providing flexibility in AI model usage. Ada's AI models are not specified.

API Access

All three platforms—Ada, Crisp, and My AskAI—offer API access, allowing for custom integrations and extended functionalities.

Conclusion

In summary, while Ada and Crisp offer robust AI customer support platforms with various features and integrations, My AskAI presents a cost-effective and flexible option with extensive integration capabilities and clear usage tiers, making it a strong contender in the market.