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The My AskAI Blog

The latest blog posts, articles and cases studies from My AskAI — the easiest way to create your own AI customer support agent for your B2B SaaS business.

Getting Started with AI-First Customer Support
Moving to AI First Support
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Getting Started with AI-First Customer Support

Ready to move your customer support to AI-first? This guide shows you how to choose the right AI support agent to provide fast, personalized help 24/7. Discover how AI can boost customer satisfaction, cut costs, and free up your team to handle more complex issues.

Freecash: How My AskAI resolves over 35k support queries every month
Case StudyCustomer Support
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Freecash: How My AskAI resolves over 35k support queries every month

Freecash use My AskAI to deflect 71% of their support volume by integrating it into their Intercom support set-up, so their team is empowered to focus on higher-value tasks

We Don’t Sell Chatbots Here
Founder NotesCustomer Support
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We Don’t Sell Chatbots Here

At My AskAI, you might think we're in the business of selling AI chatbots. After all, that's what our product seems to be at first glance. But if you take a closer look, you’ll realize that what we’re really offering goes far beyond just a chatbot.

Zeffy: How My AskAI helps Zeffy Keep Their Ticket Volume Down and Fundraising Free
Case StudyCustomer SupportHubSpot
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Zeffy: How My AskAI helps Zeffy Keep Their Ticket Volume Down and Fundraising Free

Zeffy uses My AskAI to deflect 84% of their HubSpot support ticket volume, allowing their CX team to spend more time on complex, strategic work so they can continue to help their fundraisers and keep their fast-growing platform free.

Customer.io: How My AskAI Helps Customer.io Grow by Doing More With Less
Case StudyZendeskCustomer Support
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Customer.io: How My AskAI Helps Customer.io Grow by Doing More With Less

Customer.io use My AskAI to deflect 47% of their support volume by integrating it into their custom Zendesk support set-up, so they can continue to continue to provide world-class Customer Experience to their ever-expanding customer base

7 Tips to Optimize Help Content for AI Customer Support
Customer SupportTutorials
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7 Tips to Optimize Help Content for AI Customer Support

In this guide we’ll show you how to improve your existing help documentation so when you start to use AI chatbots, they can answer anything about your business.

Klarna’s new AI chatbot handles two-thirds of their customer support requests
Customer SupportSaaS
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Klarna’s new AI chatbot handles two-thirds of their customer support requests

The AI chatbot already does the work of 700 full-time agents, handles 65%+ of their support requests and is on track to drive an extra $40 million in profit this year alone.

Zinc: Using My AskAI to reduce support tickets by 68%, overnight
Customer SupportHubSpotCase Study
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Zinc: Using My AskAI to reduce support tickets by 68%, overnight

Zinc used My AskAI to reduce their customer support tickets by 68% overnight and hit their response time targets for the first time

Build free tools that generate millions of visits: Step-by-step guide
SaaS
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Build free tools that generate millions of visits: Step-by-step guide

We’ve researched over 400 side products that generate millions of monthly visits from some of the world’s top SaaS businesses, and put together a comprehensive guide showing you how you can create your own free tools to generate free traffic for your SaaS.

80/20 Time Savers: 12 Ways for B2B SaaS Companies to Make An Impact
SaaSTutorials
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80/20 Time Savers: 12 Ways for B2B SaaS Companies to Make An Impact

Over the last 12 months we have taken on every role in our business ourselves, still with only 2 founders and no employees, we have worked out what some of the highest-impact things you can do as a B2B SaaS.

7 Ways to Collect More User Feedback for Your SaaS Startup
SaaSTutorialsCustomer Support
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7 Ways to Collect More User Feedback for Your SaaS Startup

We have gotten to where we are speaking to users and getting feedback every single day. We wanted to share our strategies for collecting user feedback so you can build the SaaS product they have always dreamed of.

SaaS Customer Support How To: From Launch to 500+ Paying Users
Customer SupportSaaSTutorials
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SaaS Customer Support How To: From Launch to 500+ Paying Users

There isn’t a one-size-fits-all, best way to do SaaS customer support. How you support customers when you are testing an MVP is very different to how you support customers when they are big corporates. We’ve put together an in-depth guide to show you what strategies and methods you should use at each stage of your journey.

14 Ways to use AI in Your SaaS Business (in 2024)
SaaSTutorials
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14 Ways to use AI in Your SaaS Business (in 2024)

Discover 14 actionable methods to implement AI in your SaaS business. Don't get left behind in the AI revolution; get started now & transform your business!

Getting Started with AI-First Customer Support
Moving to AI First Support
•

Getting Started with AI-First Customer Support

Ready to move your customer support to AI-first? This guide shows you how to choose the right AI support agent to provide fast, personalized help 24/7. Discover how AI can boost customer satisfaction, cut costs, and free up your team to handle more complex issues.

AI-First Customer Support Guide: Evaluate Your Current Set-up
Moving to AI First Support
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AI-First Customer Support Guide: Evaluate Your Current Set-up

Here’s what you need to know about evaluating your current setup, ticket sources, and documentation readiness for moving to AI-first customer support. This guide helps you assess your support channels, ticket types, and how AI can improve efficiency while integrating with your existing tools.

AI-First Customer Support Guide: Setting Your AI Objectives
Moving to AI First Support
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AI-First Customer Support Guide: Setting Your AI Objectives

Before adopting an AI support agent, be clear on your goals—whether it's cutting costs, improving response times, or enhancing customer experience. This guide helps you set measurable objectives to find the best AI tool for your needs.

AI-First Customer Support Guide: Choosing an AI Agent Provider
Moving to AI First Support
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AI-First Customer Support Guide: Choosing an AI Agent Provider

When choosing AI support agents, it’s important to test multiple vendors to find the right fit for your business. Each tool has unique strengths, depending on your goals, this guide will explain how you can compare across providers to make the best decision.

AI-First Customer Support Guide: Testing AI Agent Providers
Moving to AI First Support
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AI-First Customer Support Guide: Testing AI Agent Providers

Narrowing down your AI agent shortlist? Learn how to test AI providers by setting up training data and asking real customer questions. Compare accuracy, tone, and performance to choose the best AI agent for your business.

AI vs Human Customer Support: A Balanced Approach
Founder Notes
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AI vs Human Customer Support: A Balanced Approach

Discover the debate on AI vs human customer support. Can AI provide fast and accurate service, or do people still prefer human interaction? Explore a balanced approach.

AI Assistants: The Evolution Beyond Chatbots
Founder Notes
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AI Assistants: The Evolution Beyond Chatbots

Discover how AI assistants have evolved from the frustrating chatbots of the past to powerful tools that enhance customer support and productivity.

Procreate's Stance on AI: A Debate on Creativity and Technology
Founder Notes
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Procreate's Stance on AI: A Debate on Creativity and Technology

Explore Procreate's controversial stance on generative AI and its implications for creativity. Is AI a threat or a tool for artists? Dive into the debate.

PayPal's Customer Service Turnaround: From Chaos to Excellence
Founder Notes
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PayPal's Customer Service Turnaround: From Chaos to Excellence

Discover how PayPal transformed its customer service from chaos to excellence in the late 90s and early 2000s, winning over eBay users and ensuring growth.

AI in Customer Support: Overcoming Skepticism and Reaping Rewards
Founder Notes
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AI in Customer Support: Overcoming Skepticism and Reaping Rewards

Discover how AI is transforming customer support, addressing common concerns, and significantly improving productivity and satisfaction rates.

Understanding the Limitations of CSAT and FRT in Customer Support
Founder Notes
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Understanding the Limitations of CSAT and FRT in Customer Support

Discover why CSAT and FRT metrics may not fully represent customer satisfaction and how to better interpret these indicators for B2B SaaS businesses.

Revolutionizing Customer Support: The Rise of AI Agents
Founder Notes
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Revolutionizing Customer Support: The Rise of AI Agents

Discover how AI agents are transforming customer support with complete understanding, personalization, and rapid responses. Learn about the key changes and benefits of modern AI-driven customer service.