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The My AskAI Blog

The latest blog posts, articles and cases studies from My AskAI — the easiest way to create your own AI customer support agent for your B2B SaaS business.

Swytch: How My AskAI helps deflect over 3,700 support queries every month
Case StudyCustomer Support
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Swytch: How My AskAI helps deflect over 3,700 support queries every month

Swytch use My AskAI to deflect 74% of their support volume by integrating it into their Zendesk support set-up, so their team is empowered to focus on higher-value tasks and queries

Getting Started with AI-First Customer Support
Moving to AI First Support
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Getting Started with AI-First Customer Support

Ready to move your customer support to AI-first? This guide shows you how to choose the right AI support agent to provide fast, personalized help 24/7. Discover how AI can boost customer satisfaction, cut costs, and free up your team to handle more complex issues.

Freecash: How My AskAI resolves over 35k support queries every month
Case StudyCustomer Support
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Freecash: How My AskAI resolves over 35k support queries every month

Freecash use My AskAI to deflect 71% of their support volume by integrating it into their Intercom support set-up, so their team is empowered to focus on higher-value tasks

We Don’t Sell Chatbots Here
Founder NotesCustomer Support
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We Don’t Sell Chatbots Here

At My AskAI, you might think we're in the business of selling AI chatbots. After all, that's what our product seems to be at first glance. But if you take a closer look, you’ll realize that what we’re really offering goes far beyond just a chatbot.

Zeffy: How My AskAI helps Zeffy Keep Their Ticket Volume Down and Fundraising Free
Case StudyCustomer SupportHubSpot
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Zeffy: How My AskAI helps Zeffy Keep Their Ticket Volume Down and Fundraising Free

Zeffy uses My AskAI to deflect 84% of their HubSpot support ticket volume, allowing their CX team to spend more time on complex, strategic work so they can continue to help their fundraisers and keep their fast-growing platform free.

Customer.io: How My AskAI Helps Customer.io Grow by Doing More With Less
Case StudyZendeskCustomer Support
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Customer.io: How My AskAI Helps Customer.io Grow by Doing More With Less

Customer.io use My AskAI to deflect 47% of their support volume by integrating it into their custom Zendesk support set-up, so they can continue to continue to provide world-class Customer Experience to their ever-expanding customer base

7 Tips to Optimize Help Content for AI Customer Support
Customer SupportTutorials
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7 Tips to Optimize Help Content for AI Customer Support

In this guide we’ll show you how to improve your existing help documentation so when you start to use AI chatbots, they can answer anything about your business.

Klarna’s new AI chatbot handles two-thirds of their customer support requests
Customer SupportSaaS
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Klarna’s new AI chatbot handles two-thirds of their customer support requests

The AI chatbot already does the work of 700 full-time agents, handles 65%+ of their support requests and is on track to drive an extra $40 million in profit this year alone.

Zinc: Using My AskAI to reduce support tickets by 68%, overnight
Customer SupportHubSpotCase Study
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Zinc: Using My AskAI to reduce support tickets by 68%, overnight

Zinc used My AskAI to reduce their customer support tickets by 68% overnight and hit their response time targets for the first time

Build free tools that generate millions of visits: Step-by-step guide
SaaS
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Build free tools that generate millions of visits: Step-by-step guide

We’ve researched over 400 side products that generate millions of monthly visits from some of the world’s top SaaS businesses, and put together a comprehensive guide showing you how you can create your own free tools to generate free traffic for your SaaS.

80/20 Time Savers: 12 Ways for B2B SaaS Companies to Make An Impact
SaaSTutorials
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80/20 Time Savers: 12 Ways for B2B SaaS Companies to Make An Impact

Over the last 12 months we have taken on every role in our business ourselves, still with only 2 founders and no employees, we have worked out what some of the highest-impact things you can do as a B2B SaaS.

7 Ways to Collect More User Feedback for Your SaaS Startup
SaaSTutorialsCustomer Support
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7 Ways to Collect More User Feedback for Your SaaS Startup

We have gotten to where we are speaking to users and getting feedback every single day. We wanted to share our strategies for collecting user feedback so you can build the SaaS product they have always dreamed of.

SaaS Customer Support How To: From Launch to 500+ Paying Users
Customer SupportSaaSTutorials
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SaaS Customer Support How To: From Launch to 500+ Paying Users

There isn’t a one-size-fits-all, best way to do SaaS customer support. How you support customers when you are testing an MVP is very different to how you support customers when they are big corporates. We’ve put together an in-depth guide to show you what strategies and methods you should use at each stage of your journey.

14 Ways to use AI in Your SaaS Business (in 2024)
SaaSTutorials
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14 Ways to use AI in Your SaaS Business (in 2024)

Discover 14 actionable methods to implement AI in your SaaS business. Don't get left behind in the AI revolution; get started now & transform your business!

How Intercom Uses AI to Enhance Customer Onboarding
Founder Notes
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How Intercom Uses AI to Enhance Customer Onboarding

Discover how Intercom leverages AI to offer technical onboarding calls to $150/mo accounts, enhancing customer experience and retention, unlike competitors like HubSpot and Salesforce.

Harnessing AI: Transforming Customer Service with AI Agents
Founder Notes
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Harnessing AI: Transforming Customer Service with AI Agents

Discover how AI agents are revolutionizing customer service by enhancing efficiency, reducing costs, and improving customer satisfaction. Learn why AI is the future of customer support and how top companies are leveraging it.

AI Support Agent: Seamless Multilingual Assistance
Founder Notes
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AI Support Agent: Seamless Multilingual Assistance

Discover how our AI support agent effortlessly switches languages, saving time and ensuring accuracy. Learn about the benefits of adding Hebrew support with our Pro plan.

AI Revolution: Startups Thrive with Lean Teams
Founder Notes
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AI Revolution: Startups Thrive with Lean Teams

Discover how AI is transforming startups by enabling rapid growth with minimal headcount. Learn why significant headcount growth is now a negative signal and how AI tools are reshaping roles in engineering, product management, and customer support.

Should AI Replies in Customer Support Be Labeled?
Founder Notes
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Should AI Replies in Customer Support Be Labeled?

Explore the debate on labeling AI-generated replies in customer support. Discover why transparency matters and how it impacts customer satisfaction.

Enhance Customer Support with AI Copilot Tool
Founder Notes
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Enhance Customer Support with AI Copilot Tool

Discover how our AI customer support copilot tool integrates seamlessly with Zendesk, Intercom, and Freshdesk, offering draft responses from your help docs without integration.

My AskAI's 2024 Achievements and 2025 Ambitions
Founder Notes
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My AskAI's 2024 Achievements and 2025 Ambitions

Discover how My AskAI doubled its MRR, launched new integrations, and achieved a 75% AI resolution rate in 2024. Explore their ambitious goals for 2025, including reaching $1m ARR and resolving 1 million support tickets.

Boost Your Support with New Freshdesk & Freshchat Integrations
Founder Notes
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Boost Your Support with New Freshdesk & Freshchat Integrations

Discover the latest Freshdesk and Freshchat integrations offering AI-powered customer support. Enjoy seamless integration with your favorite tools, cost savings, and improved ticket resolution.

AI Agents Revolutionizing Workforces by 2025
Founder Notes
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AI Agents Revolutionizing Workforces by 2025

Discover how AI agents are set to transform workforces by 2025, with companies already leveraging AI for tasks like customer support, coding, and more. Learn how to stay competitive in this AI-driven landscape.

Intercom's AI-Powered Customer Support Surprise
Founder Notes
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Intercom's AI-Powered Customer Support Surprise

Discover how Intercom leverages AI to offer technical onboarding calls to $150/mo customers, enhancing retention and customer experience.

Boost AI Interaction: Overcome Customer Support Bias
Founder Notes
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Boost AI Interaction: Overcome Customer Support Bias

Discover how to enhance AI customer support by addressing biases and improving interaction. Learn why naming your AI agent can lead to better customer experiences and increased efficiency.

Mastering First-Principled Thinking for Success
Founder Notes
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Mastering First-Principled Thinking for Success

Discover the power of first-principled thinking, a key trait among successful individuals like Peter Thiel and Elon Musk. Learn how to train this essential skill as a founder.