6 Best HubSpot AI Alternatives for 2026 (Cheaper & Better)

Created time

Feb 25, 2026 12:54 PM

Title length (<60)

Author

Mike Heap

Ecomm?

Are there alternatives to HubSpot Breeze AI if I want to use AI in HubSpot Service Hub?

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TL;DR: Yes. You can use AI to reply in HubSpot via HubSpot’s native Breeze customer agent or third-party HubSpot Marketplace apps like My AskAI, Fini, eesel, Quickchat AI, ChatBees, and Expertise AI.

Yes—there are real alternatives.

At a high level, HubSpot-native Breeze is one way to do it, but third-party tools can also integrate into HubSpot and handle tier-1 support by training on your knowledge and replying automatically, with human handover when needed.

In HubSpot specifically, there are a few “modes” that matter in real life:

My AskAI supports direct replies plus a Chrome extension copilot and an “internal notes only” mode that lets you see what it would have sent before you let it speak to customers, including draft AI support replies via internal notes in HubSpot. That safe rollout path is a big deal if you care about brand risk.

Other vendors lean into different strengths, like resolution-based pricing (Fini), action tooling inside HubSpot tickets (eesel), or chat-first deployments with HubSpot object creation (Quickchat AI).

So the question isn’t “can I?” It’s “which one matches my setup and constraints.”

What’s the overall comparison of the 6 best HubSpot Breeze AI alternatives?

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TL;DR: My AskAI is the best all-rounder for HubSpot (cost + modes + improvement tooling), Fini is the most enterprise/compliance-forward with resolution-based pricing, and eesel is strong if you want actions plus a copilot-style workflow—while Quickchat AI, ChatBees, and Expertise AI each fit more specific deployment styles.

Below is the full score summary across the things that typically decide success or failure in HubSpot: integration depth, setup friction, training sources, features, answer quality evidence, improvement loop, security posture, maturity, and cost.

Scores are out of 10 per category, then totaled and converted to a percentage.

Category (out of 10)	My AskAI	Fini	eesel	Expertise AI	Quickchat AI	ChatBees
HubSpot integration	9	9	8	7	6	6
Ease of setup	8	7	7	6	6	6
Training sources	9	8	8	6	6	7
Features	9	8	8	7	7	6
Answer quality	8	9	7	8	7	6
Improving over time	9	8	8	7	7	6
Security	7	9	6	9	5	6
Maturity	6	7	8	7	8	5
Cost	9	6	6	4	7	6
Overall (out of 90)	74 (82%)	71 (79%)	66 (73%)	61 (68%)	59 (66%)	54 (60%)

A quick read of the table:

If you want the most predictable cost and the safest rollout modes inside HubSpot, My AskAI tends to win.

If you’re in a security-heavy environment and like resolution-based pricing, Fini is the one you’ll want to demo early.

If you want HubSpot ticket actions and a copilot workflow, eesel is very credible—but it comes with more “you own the prompting/config” energy.

How did I select these HubSpot AI agents?

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TL;DR: I selected tools that have a publicly verifiable HubSpot integration (typically a HubSpot Marketplace listing) plus enough documentation to understand supported HubSpot surfaces like chat, email, or tickets.

This shortlist is intentionally not “every chatbot on the internet.”

I filtered down to products that

(a) are clearly designed for customer support automation (not just generic website chat), and

(b) have a HubSpot integration you can actually install and operate, ideally via the HubSpot Marketplace:

My AskAI has a HubSpot Marketplace app listing and a dedicated My AskAI HubSpot integration page.

Fini has a HubSpot Marketplace listing for Fini AI and detailed docs for HubSpot Chat and HubSpot Email.

eesel has a HubSpot Marketplace listing and a HubSpot integration doc.

Quickchat AI has a HubSpot Marketplace listing, a HubSpot channel guide, and specific docs around HubSpot AI Actions.

ChatBees has a HubSpot Marketplace listing and installation docs for its HubSpot ticket agent.

Expertise AI (formerly Chatsimple) has a HubSpot Marketplace listing with scale signals like 300+ installs and HubSpot quick-start docs like connecting to HubSpot.

In other words: real integration surfaces, not “yeah we can do it with a custom API project.”

How did I compare them for HubSpot Service Hub use?

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TL;DR: I compared them on the stuff that matters operationally in HubSpot: where they can reply, how safely you can roll out, what they can train on, how you improve accuracy, and what you’ll pay at real volumes.

Bias note: I’m one of the founders of My AskAI, so I’m not pretending I’m a neutral spreadsheet robot. The fix for that is simple: stick to what’s publicly documented, show the links, and be explicit about what’s unclear.

The comparison below follows the lifecycle you’ll actually go through:

Integration: does it work where you work (tickets vs inbox vs email vs chatflows)?

Setup: can a support ops person get it live without begging engineering?

Training: can it ingest your real knowledge (not just your public help center)?

Answer quality and guardrails: will it confidently make things up, or escalate?

Improvement: can you debug and systematically raise resolution over time?

Security: will procurement block you?

Cost: will finance block you?

HubSpot integration

“Integrates with HubSpot” can mean anything from “we can create a ticket” to “we can actually reply inside your active support surfaces.”

In HubSpot land, the important surfaces tend to be:

Service Hub tickets (and what gets written where: public reply vs internal comment)

Conversations Inbox / live chat chatflows

Email channels and forms (some tools explicitly support email + form channels)

Examples of deeper integration (the kind that changes operations) include:

My AskAI running in direct reply mode plus internal notes-only mode inside HubSpot for chat, email and all other messaging channels, via the My AskAI HubSpot integration.

Fini supporting both HubSpot Chat and HubSpot Email, including direct replies and internal comments.

eesel supporting HubSpot ticket actions like adding an internal note to a ticket and adding a public comment.

Ease of setup

If you can’t get the thing working in a day (at least in a safe “draft/notes” mode), it won’t ship.

The lowest-friction setups tend to look like:

install marketplace app

connect knowledge

pick a channel

turn on drafts/internal notes first

My AskAI’s HubSpot setup is basically: create account, add your HubSpot knowledge base URL, then install the My AskAI HubSpot app.

Other tools add operational constraints. Quickchat AI, for example, documents a dependency where the AI only responds if the dedicated HubSpot “Quickchat AI” user is the conversation owner in HubSpot Inbox, per its HubSpot channel setup. That’s not a deal-breaker, but it’s real friction.

Training sources

This is where a lot of HubSpot teams hit the wall.

Breeze can only train on HubSpot help center content, websites, and file uploads, per HubSpot’s customer agent management options.

If your SOPs live in Notion, Confluence, Google Drive, or another helpdesk, you’ll feel that limitation quickly, which is echoed in a public comments noting it “only references HubSpot hosted knowledge base content” and external KBs require workarounds in practice.

My AskAI’s angle is “bring your knowledge from wherever it lives” via its knowledge source connections, including Google Drive, Notion, Confluence, and multiple helpdesk help centers (Zendesk/Freshdesk/Intercom) plus Salesforce, but also allows training on historic support tickets in HubSpot too.

Fini also goes hard on knowledge structure via Knowledge Items and claims it can read many formats (PDFs, docs, JSON, YAML, CSV, and more) in its knowledgebase tips, with native connectors like Notion/Confluence/Google Drive listed in its docs navigation.

Features

Features only matter if they map to what you need the agent to do.

In HubSpot support, the common “real” needs are:

human handover and escalation controls

multilingual replies

guidance to control tone-of-voice

tagging/categorization into HubSpot fields

actions/tools (API calls, workflow actions, CRM updates)

safe rollout modes (drafts/internal comments)

multi-agent setups (different bots per channel/product)

My AskAI stands out for having both tools and multi-step Tasks plus Actions/Tools, and operational tooling like Guidance.

Fini stands out for HubSpot categorization that writes into a chosen HubSpot field, per its categorization setting in HubSpot deployments, plus the broader “trust layer” positioning and PII masking.

eesel stands out for HubSpot-native actions it documents, including changing ticket priority and updating ticket description/title, via its HubSpot integration documentation.

Answer quality

Answer quality is hard to judge without running the tools on your own tickets, but there are a few public signals that are better than vibes:

published resolution rates with context

specific customer case studies with measurable results

guardrails that prevent guessing (confidence thresholds, escalation policies)

visibility into sources used (traceability)

My AskAI publicly reports having resolved 1,170,303 conversations with a last-30-day resolution rate of 74.9% on its site, and includes a HubSpot customer example (Zeffy) reporting 84%+ resolution after deployment.

A screenshot from My AskAI’s website showing their total customer support tickets resolve by AI agents (1,170,303), along with their AI resolution rate for the last 30 days of 74.9%

Fini has a HubSpot-specific case study (Qogita) reporting 88% ticket resolution and 121% SLA improvement in its Qogita case study.

Quickchat AI has a case study claiming 93% of inquiries managed entirely by AI and a 13-second response time in Maybe Tech, though that example references an Intercom setup rather than HubSpot specifically.

Improving

Getting to “good enough” is one thing. Getting to “this is saving me money every month” is an improvement loop.

The most useful improvement features tend to be:

knowledge gap identification

automated self-learning

inspecting why an answer happened (sources, guidance, user context)

batch QA testing/simulation

analytics around escalation/transfer rate and resolution rate

My AskAI leans into that, with inspect and debug logs, self-learning, and batch QA test ing.

A screenshot of the My AskAI Dashboard showing the self-learning feature.

Fini exposes analytics metrics like resolution rate and agent transfer rate in its Analytics feature, and its API returns traceability fields like “based_on” blocks for answers in the Retrieve Answers endpoint.

eesel exposes resolution, CSAT, and “gap in training” flags in its analytics, and recommends a safety-first rollout in its testing and deployment guide.

Security

In HubSpot support, security becomes important fast because you’re handling customer data, and sometimes regulated data.

Concrete proof points include certifications/claims like SOC 2, ISO 27001, GDPR, and controls like PII masking.

My AskAI documents its security posture in its security and privacy documentation and is described as GDPR/CCPA/SOC 2 Type II compliant in the comparison data, but it doesn’t have HIPAA support.

Fini explicitly claims SOC 2, ISO 27001, and GDPR compliance in its security docs and discusses PII redaction.

eesel states SOC 2 Type II is in progress and that it’s GDPR and CCPA compliant, in its security documentation.

Expertise AI shows SOC 2 Type II and SOC 3 in its trust center and publishes a general security page.

Maturity

“Maturity” here means: will this product still exist, and will it keep shipping?

Useful signals include founding date, customer count, public roadmap, active changelog, marketplace presence, and maintained docs.

Examples:

Fini launched in 2022 and has a public roadmap.

eesel’s Chrome extension shows 6,000 users and a recent update date on the Chrome Web Store listing.

Quickchat AI’s HubSpot docs show recent updates and it publishes dated HubSpot product posts like HubSpot AI Actions.

Cost

HubSpot Breeze’s credit pricing can get expensive quickly. The math cited for Breeze is: 100 credits per conversation the customer agent is involved in, and $50 for 5,000 credits, which works out to about $1 per conversation (and roughly $1.54 per resolution if you assume 65% resolution).

My AskAI’s pricing is simple: it charges $0.10 per ticket, which is why it tends to show up as “the affordable option” in HubSpot comparisons.

For volume modeling, it also provides a HubSpot ROI calculator.

Other tools price differently (per resolution, per interaction, per ticket bundle, or per AI message), which can be good or bad depending on your resolution rate and how chatty your workflows are.

50% resolution	My AskAI	Fini	eesel	Expertise AI	Quickchat	ChatBees
1,000 tickets/mo	$99	$345	$639	>$1,250	$350	~$1,245
10,000 tickets/mo	$999	$3,450	$3,189	>$3,000	$3,500	~$12,450
50,000 tickets/mo	$4,999	$17,250	$15,189	>$3,000	$17,500	~$62,250

75% resolution	My AskAI	Fini	eesel	Expertise AI	Quickchat	ChatBees
1,000 tickets/mo	$99	$518	$639	>$1,250	$525	~$1,245
10,000 tickets/mo	$999	$5,175	$3,189	>$3,000	$5,250	~$12,450
50,000 tickets/mo	$4,999	$25,875	$15,189	>$3,000	$26,250	~$62,250

Is My AskAI the best Breeze alternative for replying with AI in HubSpot?

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TL;DR: My AskAI integrates into HubSpot for direct replies and also offers internal-notes-only and Chrome extension copilot modes; it trains on many more knowledge sources than Breeze and charges $0.10 per ticket.

If you want the short version: My AskAI is built for teams that want AI replies in HubSpot, but don’t want to be trapped inside “HubSpot content only,” and don’t want to pay $1 per conversation forever.

It’s also the “safe rollout” pick because you can run it in internal notes mode first, then graduate to direct replies when you’re confident.

How does My AskAI integrate into HubSpot?

My AskAI integrates directly into HubSpot via the My AskAI HubSpot app and supports direct replies to customers in all channels, with human handover controls described in the HubSpot handover behavior.

It also supports an internal-only workflow where replies are written as internal notes so agents can review them first, per draft AI support replies within HubSpot.

How easy is it to set up My AskAI in HubSpot?

Setup is no-code:

create a My AskAI account at My AskAI

add your knowledge sources (often starting with your HubSpot knowledge base URL)

install the My AskAI HubSpot Marketplace app

One operational advantage is that it can be added into an existing HubSpot chatflow so the agent only runs when you want it to, per adding the support agent as part of a triaged HubSpot chatflow.

What knowledge sources can I train My AskAI on?

My AskAI supports a broad set of sources via its knowledge connections list, including:

internal sources like Google Drive, Notion, Confluence, SharePoint, OneDrive, and Dropbox

help center sources like Zendesk, Intercom, and Freshdesk help articles

historic support tickets

Shopify via a one-click connector, per the Shopify integration

It also supports dynamic user context via the User Data API.

There’s also a lightweight “just add the answer” option via Custom Answers, which is useful when a piece of info doesn’t deserve a full help center article.

What features does My AskAI have?

In HubSpot, the standout features (relative to Breeze) are:

internal note replies (safe rollout)

copilot workflow via the Chrome extension

behavior control via Guidance

API-driven actions via Actions/Tools

multi-step automations via Tasks

broader integration ecosystem like the native Microsoft Teams integration and Zapier integration

How do I improve my My AskAI responses?

My AskAI’s improvement loop is designed to be operationally usable:

automated self-learning and knowledge production via self-learning

debug specific answers via inspect and logs

regression test changes via batch QA testing

That combination matters because HubSpot’s own testing experience is more “save questions and run them manually” rather than run evaluations in bulk.

How secure is My AskAI?

My AskAI documents its practices in its security and privacy documentation. In the comparison data, it is described as GDPR/CCPA/SOC 2 Type II compliant, but not HIPAA.

If you require certifications beyond that (like HIPAA) then you will have to get in touch.

Who is using My AskAI?

A concrete HubSpot example is Zeffy, where a Customer Success Manager reported 84%+ AI resolution after deploying My AskAI inside HubSpot.

My AskAI also publishes broader proof points like reviews and case studies on its reviews and case studies page.

How much does My AskAI cost?

My AskAI pricing is published at My AskAI pricing and is described as $0.10 per ticket.

A simple example:

10,000 monthly conversations

Breeze at roughly $1 per conversation would be ~$10,000/month

My AskAI at $0.10 per ticket would be ~$1,000/month

You can model your own numbers with the HubSpot ROI calculator.

✅

Choose My AskAI if…

you want safe rollout modes (internal notes + copilot) before you go live

you want to train on internal knowledge (Notion/Drive/Confluence/etc.) plus external help centers

you wanted something priced predictably for scale

❌

Don’t choose My AskAI if…

require HIPAA compliance today (it’s explicitly listed as missing in the comparison data)

only want HubSpot-native tooling and don’t care about training sources outside HubSpot

Should I use Fini instead of Breeze for AI support in HubSpot?

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TL;DR: Fini supports HubSpot Chat and HubSpot Email with direct replies and internal comments, offers SOC 2 and ISO 27001 claims, and prices around $0.69 per resolution (with a $1,799 monthly minimum on Growth).

Fini is the “I care a lot about trust, traceability, and compliance” option on this list, and it has one of the clearest HubSpot-specific case studies.

It positions its approach as “RAGless,” meaning it’s not built around fuzzy document search at answer-time but instead reasons over a structured knowledge layer, per its explanation of RAGless.

How does Fini integrate into HubSpot?

Fini provides dedicated deployment docs for:

HubSpot Chat integration

HubSpot Email integration

In those HubSpot deployments, it supports direct replies to end users and internal comments (internal notes visible to agents).

It also documents behavior controls for what happens after an agent is assigned (continue replying, switch to internal comments, or stop replying), per HubSpot Chat deployment behavior options.

Fini also supports writing AI categorization into a chosen HubSpot field via its categorization settings, again documented in the HubSpot integration flow.

How easy is it to set up Fini in HubSpot?

The HubSpot setup is presented as a no-code configuration flow inside Fini: configure replies and escalation settings, authorize HubSpot, configure categorization, then select which bot to deploy.

Authorization follows a connect-app flow consistent with a marketplace app install, per the HubSpot authorization step.

A practical constraint: for Chat, the selected channel needs to be an existing HubSpot chatflow, and categorization requires the HubSpot field/categories to exist already, per the constraints in the HubSpot Chat docs.

What knowledge sources can I train Fini on?

Fini supports:

structured “Knowledge Items” designed to consolidate macros, Q/A pairs, and instructions, per Knowledge Items

connectors for internal data like Notion, Confluence, Google Drive, and Zendesk, shown in its docs navigation and input integrations like Add Zendesk files

multiple content formats (PDF, docs, JSON, YAML, CSV, and more) per AI knowledgebase tips

It also supports passing user attributes and tool-style calling via its API, per the Retrieve Answers endpoint.

What features does Fini have?

For HubSpot support teams, the most relevant features are:

escalation controls and safety thresholds (including escalation after a set number of bot replies), documented in the HubSpot deployment flows

categorization that writes into HubSpot fields

PII masking toggle in HubSpot deployments, per the PII masking setting

analytics including resolution rate and agent transfer rate, per Analytics

Fini also mentions “Chat2KB” for creating knowledge base from past conversations on its pricing page.

How do I improve my Fini responses?

Fini has an improvement story that combines:

platform analytics (resolution rate, agent transfer rate, content in KB), per its analytics feature

conversation review via its chat history feature

traceability in API responses, where “based_on” fields show what knowledge blocks were used, per the answer endpoint docs

a public roadmap that includes “Evals” (human-in-the-loop evaluations) as a planned feature, per the Fini roadmap

How secure is Fini?

Fini explicitly claims SOC 2, ISO 27001, and GDPR compliance and provides a security portal for certificates via its security documentation. It also states it has a DPA with OpenAI restricting training on private data in that same security documentation.

Who is using Fini?

Fini publicly claims “100+ customers” and “7M+ queries” on its About page.

A HubSpot-relevant, measurable case study is Qogita, reporting 88% ticket resolution and 121% SLA improvement in the Qogita case study.

How much does Fini cost?

Fini’s pricing is published on its pricing page and is framed as cost per resolution, with Growth shown at $0.69 per resolution and a $1,799 minimum monthly billing for Growth.

Resolution-based pricing can be great if you trust the resolution definition and your agent performs well, but it also means you need to understand what counts as a billable resolution in your contract.

✅

Choose Fini if…

want SOC 2 + ISO 27001 + GDPR claims as a baseline

like resolution-based pricing as your mental model

want HubSpot Chat + HubSpot Email supported with internal comments and categorization into HubSpot fields

❌

Don’t choose Fini if…

want the lowest possible unit cost at high conversation volumes (the $1,799 monthly minimum matters)

need a lot of public social proof in HubSpot Marketplace reviews (the listing shows low install/review counts at the time captured)

Should I use eesel instead of Breeze for AI support in HubSpot?

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TL;DR: eesel supports HubSpot Conversations Inbox and Service Hub tickets, can add internal notes and public comments, and offers a Chrome extension copilot; its pricing starts at $299/month for 1,000 interactions.

eesel is a strong “AI teammate” approach: it can draft replies, automate certain actions, and also work as a copilot via browser extension.

If you like having a lot of control through prompts and actions, eesel is often a good fit.

How does eesel integrate into HubSpot?

eesel documents HubSpot integration covering HubSpot’s CRM Conversations Inbox and Service Hub tickets in its HubSpot integration documentation.

It also documents HubSpot-specific actions like:

changing ticket priority

adding internal notes to tickets (agent-visible only)

updating ticket title/description

adding a public comment visible to customers

Those are listed directly in the same HubSpot integration doc.

For copilot-style work inside the HubSpot UI, eesel’s copilot runs via its browser extension.

How easy is it to set up eesel in HubSpot?

The general pattern is: train on sources, then link your HubSpot domain via eesel’s integrations menu, then configure which inboxes/emails trigger the agent.

eesel’s docs recommend safety-first rollout controls like draft replies and human-in-the-loop approvals, per its testing and deployment guide and human-in-the-loop controls.

A known limitation: eesel states that past tickets & conversation training is not available by default for HubSpot and is “coming soon,” per its HubSpot integration limitations.

What knowledge sources can I train eesel on?

eesel supports a broad range of sources via its integrations list, including:

website crawling via its website integration

PDFs via its PDF integration

Confluence via its Confluence integration

Google Drive via its Google Drive integration

For HubSpot knowledge bases specifically, eesel treats this as crawling, noting that HubSpot knowledge bases can be crawled if public, per its HubSpot doc.

Syncing is not always automatic for all sources; for example, its FAQ notes syncing knowledge bases/websites/help centres is available upon request on paid plans, per the eesel FAQ.

What features does eesel have?

eesel’s HubSpot-specific capabilities include ticket actions (priority updates, internal notes, public comments) documented in its HubSpot integration page.

On the broader product side, it includes:

multiple agents (each with instructions, triggers, actions, and channels), per key concepts

analytics with resolution and CSAT, per eesel analytics

safety deployment controls like draft replies and human-in-the-loop approvals

How do I improve my eesel responses?

eesel offers analytics that include resolution, CSAT, and a “gap in training” indicator, per analytics. It also supports exporting conversation history as CSV.

Its deployment guide emphasizes a staged rollout (draft replies, then human-in-loop, then selective automation), per testing and deployment.

How secure is eesel?

eesel states GDPR and CCPA compliance and that SOC 2 Type II is in progress in its security documentation. It also states it is not HIPAA/BAA compliant there.

Who is using eesel?

eesel’s pricing page claims “trusted by more than 1,000 customer service teams,” per eesel pricing. Its HubSpot Marketplace listing shows 20+ installs at the time captured, per the HubSpot Marketplace listing.

How much does eesel cost?

eesel pricing starts at $299/month (Team plan) for up to 1,000 interactions per month, per eesel pricing.

It defines an interaction as each AI response from the bot, per its pricing definitions.

✅

Choose eesel if…

want HubSpot ticket actions plus an extension-based copilot

are comfortable configuring behavior through prompts and actions

want a product with a broad integration list (Drive/Confluence/etc.)

❌

Don’t choose eesel if…

require SOC 2 Type II completed today (it’s listed as in progress)

want HubSpot past-ticket training as a core feature right now (it’s explicitly not default yet)

Should I use Quickchat AI instead of Breeze for HubSpot live chat support?

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TL;DR: Quickchat AI is strongest for HubSpot Conversations/live chat and can create/update HubSpot objects via “HubSpot AI Actions,” but it’s operationally dependent on the Quickchat AI user being the HubSpot conversation owner.

Quickchat AI is a good candidate if your main surface is HubSpot live chat and you want an AI agent that can respond there, then optionally create/update HubSpot objects during the conversation.

It’s less clearly positioned as “AI replying inside HubSpot Service Hub tickets and email threads,” based on the public docs available.

How does Quickchat AI integrate into HubSpot?

Quickchat provides a HubSpot Marketplace app and a HubSpot channel setup guide focused on HubSpot Conversations/live chat, per the HubSpot channel documentation.

It also has “HubSpot AI Actions,” which are templates for creating/updating Contacts and Deals and creating Tickets, per its dated product post on HubSpot AI Actions.

A key operational constraint is: Quickchat only responds when the Quickchat AI user is the conversation owner in HubSpot, per the same HubSpot channel guide.

How easy is it to set up Quickchat AI in HubSpot?

Quickchat’s docs describe:

creating an agent

adding knowledge

testing in preview

deploying to HubSpot by connecting/authenticating and configuring a HubSpot chatflow

Its quickstart claims you can get live in under 15 minutes, but the HubSpot-specific steps include creating a dedicated HubSpot user and ensuring it’s assigned properly to own conversations in the chatflow.

What knowledge sources can I train Quickchat AI on?

Quickchat supports:

text articles

importing URLs (including sitemap/all pages)

file uploads including PDF and Word docs (with a 32MB max per file stated), per its knowledge base docs

Its pricing page also lists inputs like website/links, files, Shopify sync, and custom API, per Quickchat pricing.

What features does Quickchat AI have?

Quickchat supports:

human handoff with working hours, trigger keywords, notifications, and AI summaries, per its human handoff documentation

multilingual support with language detection, per identity settings

action tooling via AI Actions / Custom Actions, plus HubSpot-specific templates described in HubSpot AI Actions

“Why AI Said That” traceability positioning, per its Why page

How do I improve my Quickchat AI responses?

Quickchat exposes reporting via its Insights, including metrics like resolved vs unresolved, percent transferred to a human, sentiment, topics, and ratings.

Behavioral tuning is typically done through its “AI Guidelines” and identity settings, per its identity and guidelines controls.

How secure is Quickchat AI?

Quickchat claims GDPR-style handling and provides a DPA plus a privacy policy. It also claims encryption at rest and in transit and PII scrubbing on its marketing pages, but I couldn’t see any SOC 2 or ISO certificates while looking around their site.

Who is using Quickchat AI?

Quickchat publishes multiple case studies on its case studies page, including measurable claims in the Maybe Tech case study.

How much does Quickchat AI cost?

Quickchat pricing is primarily subscription tiers based on AI messages per month, per Quickchat pricing.

It also lists a resolution-based custom plan at $0.60 per resolution with annual commitment on that pricing page.

✅

Choose Quickchat AI if…

mainly need AI for HubSpot live chat

want AI actions that can create/update HubSpot objects during chat

are okay designing your HubSpot chatflow ownership so the Quickchat user owns the conversation

❌

Don’t choose Quickchat AI if…

need an AI agent that reliably replies inside HubSpot email/ticket threads (not just chat) based on the public docs available

can’t tolerate the “must be conversation owner” constraint operationally

Should I use ChatBees instead of Breeze for HubSpot ticket copilot and categorization?

⚡

TL;DR: ChatBees is focused on HubSpot tickets (pipelines), generating “reference resolutions” from historical tickets and other knowledge, plus ticket summarization/categorization; its Standard plan includes HubSpot integration and 200 tickets/month starting at $249/month billed annually.

ChatBees is not positioned as “autonomous AI replying across every HubSpot channel” in the same way as some others here. It’s much more ticket-centric.

If your primary pain is ticket handling inside a pipeline (categorization, drafting, summarizing, and generating suggested resolutions from past tickets), it’s worth a look.

How does ChatBees integrate into HubSpot?

ChatBees provides a HubSpot Marketplace app (“AI Ticket Agent”) and a documented installation flow via its HubSpot ticket agent installation guide.

Its Marketplace listing highlights features like auto ticket categorization, auto reference resolution, and ticket copilot (including summarizing long ticket exchanges), per the ChatBees HubSpot listing.

How easy is it to set up ChatBees in HubSpot?

Setup is no-code but more “Ops-y” than the simplest chat widget integrations:

connect HubSpot and install

create a ChatBees collection

select a HubSpot ticket pipeline to ingest historical tickets

configure HubSpot UI to add the ChatBees ticket bot card into tickets, per the installation steps

So it’s doable for a support ops admin, but it’s not “click once and done.”

What knowledge sources can I train ChatBees on?

ChatBees supports:

historical HubSpot tickets (it builds a knowledge graph and updates based on ticket closure events), per the ticket AI agent concept

files and websites, per its data sources documentation

connectors like Notion, Google Drive, and Confluence, per its data sources docs

It also documents an optional permission to ingest private HubSpot Knowledge Base articles.

What features does ChatBees have?

The HubSpot ticket agent emphasizes:

auto categorization

auto “reference resolution” generation for new tickets

summarization and drafting workflows for agents, per the Ticket AI Agent docs

It also positions future “AI-driven actions” as coming soon in its Marketplace listing description, but that’s not something to buy on today.

How do I improve my ChatBees responses?

ChatBees emphasizes continuously incorporating closed tickets into the knowledge graph, per the ticket AI agent concept.

Beyond that, the public materials mention Q/A history endpoints and usage analytics retention by plan, but don’t provide the same depth of batch testing and inspection tooling that some other platforms document.

How secure is ChatBees?

ChatBees documents encryption in transit and at rest, AWS KMS per-account keys, and a model-provider setup that uses Azure OpenAI by default, per its security documentation.

Its privacy policy states it does not use your data to train generalized models, per its privacy policy.

No SOC 2 or ISO certifications though as far as I could see.

Who is using ChatBees?

Its HubSpot Marketplace listing shows 20+ installs and includes reviews (5/5 at the time captured), per the listing.

How much does ChatBees cost?

ChatBees pricing lists a Standard plan that includes HubSpot integration and 200 tickets per month, priced at $249/month billed annually (or $269/month), per ChatBees pricing.

✅

Choose ChatBees if…

primarily want a HubSpot ticket copilot and categorization workflow

want the agent grounded in historical HubSpot ticket data

❌

Don’t choose ChatBees if…

need a general autonomous agent replying across HubSpot chat + email surfaces (its positioning is more ticket-pipeline-centric)

need enterprise certifications like SOC 2 / ISO 27001 documented publicly

Should I use Expertise AI (Chatsimple) instead of Breeze for HubSpot tickets and handoff workflows?

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TL;DR: Expertise AI supports HubSpot ticket creation, live chat handoff into HubSpot Inbox, contact sync and field mapping, and claims SOC 2 Type II; pricing starts at $1,250/month billed annually for Business.

Expertise AI (formerly Chatsimple) is a different style of deployment: it’s very “AI agent on your site + sync everything back to HubSpot,” rather than “AI lives natively inside every HubSpot support surface.”

If you like that model (and many teams do), it can work well—especially if you want a front door that routes into HubSpot properly.

How does Expertise AI integrate into HubSpot?

The HubSpot integration includes:

connecting HubSpot via a click-to-connect flow in its docs (connect to HubSpot)

sending conversations to HubSpot as tickets, per conversation-to-HubSpot ticket flow

live chat handoff to HubSpot Inbox via playbooks and active hours, per HubSpot livechat handoff

ticket creation configuration, per HubSpot ticketing setup

routing chats to different HubSpot inboxes, per live chat to inbox routing

The Marketplace listing also claims shared data objects like contacts, tickets, conversations, notes, and deal properties, per its HubSpot Marketplace listing.

How easy is it to set up Expertise AI in HubSpot?

The HubSpot connection is straightforward, but the overall deployment typically includes embedding code on your website, per the embed process. That’s not “hard,” but it’s an extra step that some purely in-HubSpot agents don’t require.

The docs also recommend a safe rollout by limiting initial deployment percentage (example: 5% of users), per the same embed documentation.

What knowledge sources can I train Expertise AI on?

For HubSpot-connected teams, Expertise AI documents that it can access HubSpot content like blog posts, knowledge base articles, landing pages, and web pages when connected, per training material polishing.

It also supports website-based training via URLs and sitemap-style expansion in the quick start docs.

What features does Expertise AI have?

Relevant HubSpot support features include:

ticket creation and routing into HubSpot

live chat handoff into HubSpot Inbox with active hours and offline behavior

contact capture and mapping to HubSpot properties, per contact capture

“Source Highlight” feature for showing the exact referenced section, per its changelog

weekly auto retraining on connected training materials, per the same changelog

How do I improve my Expertise AI responses?

Expertise AI mentions “debug mode” and troubleshooting in its HubSpot integration marketing page, and it ships product updates via its changelog, including analytics dashboard improvements.

It also positions weekly retraining as reducing maintenance overhead.

How secure is Expertise AI?

Expertise AI claims SOC 2 Type II compliance achieved and lists SOC 2 Type I/II and SOC 3 items in its trust center.

It also has a general security page and a privacy policy stating EU/EEA data is not transferred outside Europe for EU/EEA residents, per its privacy policy.

Who is using Expertise AI?

The HubSpot Marketplace listing shows 300+ installs and reviews, per the Marketplace listing.

It also publishes case studies; one HubSpot-relevant claim is in Swimmingly’s case study, reporting a 90–95% resolution rate after switching from HubSpot’s customer agent, per the Swimmingly case study.

How much does Expertise AI cost?

Expertise AI pricing is subscription-based, with Business at $1,250/month billed annually, and Enterprise starting at $3,000/month billed annually, per Expertise AI pricing.

This is typically a “bigger budget” option compared to per-ticket tools like My AskAI.

✅

Choose Expertise AI if…

want an AI front door on your site plus strong HubSpot ticketing/handoff syncing

care about SOC 2 Type II claims and a mature trust center story

are comfortable embedding and managing a web agent experience

❌

Don’t choose Expertise AI if…

want the lowest-cost option for high volumes

specifically want an agent that lives entirely inside HubSpot support surfaces without a website agent deployment

Which HubSpot Breeze AI alternative should I choose?

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TL;DR: If you want the best blend of HubSpot-native reply modes, broad training sources, and predictable cost, pick My AskAI; if you need enterprise compliance plus resolution-based pricing, pick Fini; if you want HubSpot ticket actions plus copilot workflow, pick eesel.

Here’s the decision framework I’d use if I were you:

First, decide your operating surface:

If most of your “support” is live chat in HubSpot Conversations, Quickchat AI becomes more relevant.

If most of your “support” is ticket pipelines and internal productivity, ChatBees becomes more relevant.

If you want both chat and email covered as “real support channels,” look hardest at My AskAI, Fini, and eesel.

Second, decide your risk tolerance and rollout style:

If you want to roll out safely, prioritize internal notes/draft modes. My AskAI explicitly supports internal-note replies in HubSpot via notes-only mode. Fini supports internal comments in HubSpot Chat/Email deployments per its HubSpot docs.

If you want to skip safety rails and go straight to auto-reply, you can, but you’re basically choosing chaos.

Third, decide whether your knowledge lives in HubSpot:

If it does: Breeze is “fine,” and other tools still work.

If it doesn’t: you want something with native connectors (My AskAI’s knowledge integrations, Fini’s Knowledge Items, eesel’s integration list).

Finally, do the rollout that prevents regret:

Start in internal notes/drafts mode.

Review handovers/escalations and identify knowledge gaps.

Add missing knowledge (or custom answers / knowledge items).

Only then enable direct replies for the safest, most common intents.

If you do that, your odds of a clean deployment go way up.

FAQs

Can I use AI to reply to customers in HubSpot without using Breeze?

Yes. Third-party tools can integrate into HubSpot via Marketplace apps and reply inside HubSpot channels. Examples include the My AskAI HubSpot app, Fini AI’s HubSpot app, and eesel’s HubSpot app.

What’s the safest way to roll out an AI agent in HubSpot?

Use internal notes/drafts first so humans see the AI output before customers do. My AskAI explicitly supports internal-note replies in HubSpot via draft AI support replies within HubSpot, and Fini supports internal comments in HubSpot deployments per HubSpot Chat and HubSpot Email.

Which tools support HubSpot Email and not just live chat?

Fini explicitly supports HubSpot Email via its HubSpot Email integration. My AskAI also supports Email among supported channels and integrates via its HubSpot integration. Quickchat’s HubSpot docs are centered on Conversations/live chat via HubSpot channel docs.

How does pricing differ across Breeze alternatives?

Pricing units vary:

My AskAI charges per ticket at $0.10, per My AskAI pricing.

Fini charges per resolution with published pricing like $0.69 per resolution and a $1,799 minimum monthly billing for Growth, per Fini pricing.

eesel charges per interaction with plans starting at $299/month for 1,000 interactions, per eesel pricing.

Quickchat is subscription-based by AI messages, and also lists a custom $0.60 per resolution option, per Quickchat pricing.

ChatBees includes 200 tickets/month in its Standard plan at $249/month billed annually, per ChatBees pricing.

Expertise AI pricing starts at $1,250/month billed annually for Business, per Expertise AI pricing.

If my knowledge is in Notion/Drive/Confluence, which alternatives handle that best?

My AskAI lists native integrations for sources like Notion, Google Drive, Confluence, SharePoint, and others in its knowledge connections. Fini documents internal connectors and structured Knowledge Items in its Knowledge Items feature and broader docs. eesel supports sources like Google Drive and Confluence.

6 Best HubSpot Breeze AI Alternatives (2026)