Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
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Jul 15, 2024 11:44 AM
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Apr 9, 2024
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how-ai-is-transforming-customer-support-opportunities--challenges
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Job Displacement and Opportunities with AI
Of course, some jobs will be lost to AI. But what jobs are there to gain?
Disruption in Customer Support
- Customer support is being significantly disrupted by AI.
- Teleperformance (one of the largest outsourced agent providers) has seen shares drop 33% this year.
Automation in Customer Support
- Much of the work typically done by support agents can now be done by AI.
- By automating ~75% of your company's customer support requests, the next move isn't necessarily to shrink your team.
Strategic Reallocation of Resources
- Dedicate saved time to ~25% of support requests that are more complex.
- Spend more time on fast-growing and high-value accounts.
Competitive Advantage
- Provide significantly better customer service than your competitors.
- Your agents aren't dealing with password resets or locating basic information already in your help docs and FAQs.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
