![Alex Rainey](https://cdn.feather.blog?src=https%3A%2F%2Fwww.notion.so%2Fimage%2Fhttps%3A%252F%252Fprod-files-secure.s3.us-west-2.amazonaws.com%252F98914fdb-78d4-41b2-8b2f-2231e8aa84bb%252Fb87c77b2-9e2b-4ed3-8c91-2e1ef032487a%252F1ggjuXtB_400x400.jpg%3Ftable%3Dblock%26id%3D99dad5f9-bd51-4714-8986-71f6b241dcd1%26cache%3Dv2&optimizer=image&quality=80&width=280)
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
![AI Chatbots to Revolutionize Call Centers in the Next 12 Months](https://cdn.feather.blog?src=https%3A%2F%2Fwww.notion.so%2Fimage%2Fhttps%3A%252F%252Fprod-files-secure.s3.us-west-2.amazonaws.com%252F98914fdb-78d4-41b2-8b2f-2231e8aa84bb%252F2c6ed82c-9c93-4581-92e8-54f4aa03f967%252FGroup_1000004284.png%3Ftable%3Dblock%26id%3D55260a2b-8000-465f-9106-452096dced75%26cache%3Dv2&optimizer=image&quality=80&width=280)
Tata’s Head of Business Process Outsourcing on Chatbots
Understanding Customer Support
- This is a guy who deeply understands customer support.
- He's basically saying AI will likely remove many human roles from front-line customer support.
- It's hard to disagree with his statement.
AI and Customer Support
- The AI models that power services like ChatGPT are unbelievably well suited to tasks like customer support.
- Right now, just 1st-line support:
- How do I reset my password?
- Why isn't this API call working?
- How do I add a team member?
Future of AI in Customer Support
- In time, AI will be able to handle meaningful parts of customer support for an entire business.
- It's up to each business to start figuring out where it can start to use AI within customer support.
Call to Action
- The sooner you start.
- The sooner you learn.
- The sooner you get the benefits.
Written by
![Alex Rainey](https://cdn.feather.blog?src=https%3A%2F%2Fwww.notion.so%2Fimage%2Fhttps%3A%252F%252Fprod-files-secure.s3.us-west-2.amazonaws.com%252F98914fdb-78d4-41b2-8b2f-2231e8aa84bb%252Fb87c77b2-9e2b-4ed3-8c91-2e1ef032487a%252F1ggjuXtB_400x400.jpg%3Ftable%3Dblock%26id%3D99dad5f9-bd51-4714-8986-71f6b241dcd1%26cache%3Dv2&optimizer=image&quality=80&width=280)
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.