Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
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Jul 15, 2024 11:44 AM
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Mar 19, 2024
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Tata’s Head of Business Process Outsourcing on Chatbots
Tata’s head of business process outsourcing said chatbots may result in a "minimal" need for call centres in the next 12 months.
Understanding Customer Support
- This is a guy who deeply understands customer support.
- He's basically saying AI will likely remove many human roles from front-line customer support.
- It's hard to disagree with his statement.
AI and Customer Support
- The AI models that power services like ChatGPT are unbelievably well suited to tasks like customer support.
- Right now, just 1st-line support:
- How do I reset my password?
- Why isn't this API call working?
- How do I add a team member?
Future of AI in Customer Support
- In time, AI will be able to handle meaningful parts of customer support for an entire business.
- It's up to each business to start figuring out where it can start to use AI within customer support.
Call to Action
- The sooner you start.
- The sooner you learn.
- The sooner you get the benefits.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
