Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
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Jul 15, 2024 11:44 AM
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Oct 11, 2023
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It's Not About AI Replacing Jobs or People. It's About AI Replacing Tasks.
Great clip from The All in Pod with David Sacks and Jason Friedberg discussing how AI, in customer support, can elevate (not replace) the work of team members.
- Elevating Work: AI in customer support can elevate the work of team members.
- Automating Basic Tasks: Companies can level up the service they provide by automating the basic tasks, e.g., L1 support, and instead focus on more complex or valuable tasks.
- Misconception: Too often, we hear "AI will replace people's jobs! 😡"
My Perspective
- Wrong Framing: I think this is the wrong framing. Surely we want to automate basic knowledge worker tasks, in the same way we have with manufacturing.
- Freedom for Impactful Work: It frees us, as people, to do much more interesting and impactful work.
- Fulfillment: If AI can do the same work as someone right now, today, to the same standard, then I doubt that work is hugely fulfilling.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
