![Alex Rainey](https://cdn.feather.blog?src=https%3A%2F%2Fwww.notion.so%2Fimage%2Fhttps%3A%252F%252Fprod-files-secure.s3.us-west-2.amazonaws.com%252F98914fdb-78d4-41b2-8b2f-2231e8aa84bb%252Fb87c77b2-9e2b-4ed3-8c91-2e1ef032487a%252F1ggjuXtB_400x400.jpg%3Ftable%3Dblock%26id%3D99dad5f9-bd51-4714-8986-71f6b241dcd1%26cache%3Dv2&optimizer=image&quality=80&width=280)
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
![AI Elevates Customer Support: Automating Tasks, Not Jobs](https://cdn.feather.blog?src=https%3A%2F%2Fwww.notion.so%2Fimage%2Fhttps%3A%252F%252Fprod-files-secure.s3.us-west-2.amazonaws.com%252F98914fdb-78d4-41b2-8b2f-2231e8aa84bb%252F5e9db3d6-6e27-4c4b-aab9-1d7854dcb093%252FGroup_1000004262.png%3Ftable%3Dblock%26id%3D233fbfe5-1b4e-4ad0-be84-e95858e0e300%26cache%3Dv2&optimizer=image&quality=80&width=280)
It's Not About AI Replacing Jobs or People. It's About AI Replacing Tasks.
- Elevating Work: AI in customer support can elevate the work of team members.
- Automating Basic Tasks: Companies can level up the service they provide by automating the basic tasks, e.g., L1 support, and instead focus on more complex or valuable tasks.
- Misconception: Too often, we hear "AI will replace people's jobs! 😡"
My Perspective
- Wrong Framing: I think this is the wrong framing. Surely we want to automate basic knowledge worker tasks, in the same way we have with manufacturing.
- Freedom for Impactful Work: It frees us, as people, to do much more interesting and impactful work.
- Fulfillment: If AI can do the same work as someone right now, today, to the same standard, then I doubt that work is hugely fulfilling.
Written by
![Alex Rainey](https://cdn.feather.blog?src=https%3A%2F%2Fwww.notion.so%2Fimage%2Fhttps%3A%252F%252Fprod-files-secure.s3.us-west-2.amazonaws.com%252F98914fdb-78d4-41b2-8b2f-2231e8aa84bb%252Fb87c77b2-9e2b-4ed3-8c91-2e1ef032487a%252F1ggjuXtB_400x400.jpg%3Ftable%3Dblock%26id%3D99dad5f9-bd51-4714-8986-71f6b241dcd1%26cache%3Dv2&optimizer=image&quality=80&width=280)
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.