Customer Success: The Ultimate Sales Role with Accountability

Discover the crucial insights I've gained about Customer Success over the past 15 months. Learn why Customer Success is like Sales with 'Skin in the Game' and how it involves continuous engagement, delivering promises, and ensuring customer satisfaction. Dive into the challenges and rewards of this vital role!

Customer Success: The Ultimate Sales Role with Accountability
Created time
Jul 15, 2024 11:44 AM
Author
Image
Publish date
Mar 25, 2024
Slug
customer-success-the-ultimate-sales-role-with-accountability
Featured
Featured
Type
Article
Ready to Publish
Ready to Publish

Learning About Customer Success

I've been learning a lot about Customer Success over the last 15 months.

Biggest Lesson

One of the biggest lessons for me is:
Customer Success is Sales, but with 'Skin in the Game'.

Sales vs. Customer Success

  1. Sales:
      • Your job can end when you close a lead or customer.
      • Up to that point, you may have made promises of new features or services, whatever you needed to do to get them to sign on the dotted line.
      • But you aren't responsible for delivering them.
  1. Customer Success:
      • You are constantly "selling" to customers to keep them around or expand revenue.
      • You want to ensure they are getting the most value from your product.
      • You are also responsible for ensuring what they ask for is delivered and what they want to do happens.

The Reality of Customer Success

  • There's nowhere to hide with Customer Success.
  • You have to face up to your customers, directly, every day.
  • It's a tough job but someone has to do it!

Start using AI customer support in your business today

Create free AI agent

Written by

Mike Heap
Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Related posts

How Hyper-Personalization in Customer Success Boosts ROI

How Hyper-Personalization in Customer Success Boosts ROI

Discover how Stripe's Customer Success team leverages hyper-personalization to achieve remarkable ROI. Learn from three entrepreneurs who received unique, thoughtful gifts, boosting Stripe's brand to over 100k potential customers—all for under $1k. Imagine the impact if scaled!

Boost Conversions: Easy Way to Generate Customer Testimonials

Boost Conversions: Easy Way to Generate Customer Testimonials

Boost your conversion rates with customer testimonials! Discover an easy way to generate them from your support chats using ChatGPT. Follow our step-by-step guide to create, approve, and publish testimonials effortlessly. Plus, learn how My AskAI can automate this process for you.

AI Elevates Customer Support: Automating Tasks, Not Jobs

AI Elevates Customer Support: Automating Tasks, Not Jobs

Discover how AI can elevate customer support by automating basic tasks, allowing team members to focus on more complex and fulfilling work. Learn from David Sacks and Jason Friedberg on The All in Pod about the true potential of AI in enhancing job roles, not replacing them.

Enhancing Operations with Salesforce Knowledge Base Integrations

Enhancing Operations with Salesforce Knowledge Base Integrations

Discover the best Salesforce knowledge base integrations you can use to import external knowledge bases into your customer support system.

Maximize ROI with Hyper-Personalization in Customer Success

Maximize ROI with Hyper-Personalization in Customer Success

Discover how Stripe's Customer Success team uses hyper-personalization to enhance ROI and build strong connections with entrepreneurs. Learn the impact of thoughtful, unique gifts on customer relationships.