Mike HeapMike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
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Jul 15, 2024 11:44 AM
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May 13, 2024
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boost-conversions-easy-way-to-generate-customer-testimonials
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FACT: Customer Testimonials Improve Conversion
But getting customers to write them isn't easy. Here's a quick way to generate them from your customer support:
- Search for Positive Phrases
- Look for "love", "thank you!", "thanks!" or any other super positive phrases in your customer support chat histories.
- Generate Testimonials Using ChatGPT
- Take the chat history and pass it into ChatGPT with a prompt asking for it to write a short testimonial from the history.
- Tip:Make sure you have "training" turned off in ChatGPT for privacy.
- Get Customer Approval
- Share the AI-generated testimonial with the customer, asking if they are happy for you to share it.
- Publish the Testimonial
- Publish the testimonial on your site.
Bonus
- If you're a My AskAI user, you can just review your Insights to find these positive reviews, or set up a Zap for this process to generate and send them automatically.
Why Does This Work?
- Users are happy to leave testimonials but often don't have the time or get around to them.
- If you can make it an "approve" or "edit" task rather than a "create" task, then you turn a 15-30 min task for them into a 1-2 min one.
