Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
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May 8, 2024 07:42 AM
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May 8, 2024
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Artificial intelligence is now a customer support game-changer.
Businesses today are increasingly aware of the uses of AI in customer support, primarily through AI live chat apps. These apps offer 24/7 assistance, giving precise automated answers to customer queries. They can also work side-by-side with live agents, making your support service efficient and faster.
The best thing is that these apps are easy to implement and affordable.
In this article, we’ll review the best AI live chat apps for customer support to help you decide which is ideal for your business’s support service innovation.
What are AI Live Chat Apps?
AI Live Chat Apps are programs created to instantly respond to customer queries, concerns, and complaints in real-time. Using artificial intelligence, these apps can “talk” with customers in a human-like speech while understanding the context of the conversation.
To train these apps, developers feed them with data (such as documents, files, and spreadsheets) about the company. Using machine learning algorithms, the app can extract information from its training data to answer a customer’s question rapidly.
Automated customer support chat apps can operate around the clock, reducing customer waiting times and allowing your business to handle any concern at any time. They also lighten your staff’s workload as the app deflects and addresses basic customer queries.
Top AI Live Chat Software for Customer Support
We scour the Internet and look for the best AI-powered live chat tools for businesses. Upon our analysis, we come up with these suggestions.
1. My AskAI
My AskAI helps businesses build AI chatbots as their frontline defense for basic customer queries. This app can address over 75% of customer concerns daily and supports seamless agent handover if the customer requests it.
This software’s main strength is its ease of setup. In less than 30 minutes, you can directly integrate your My AskAI customer support chatbot with your live chat provider (e.g. Intercom, Zendesk, Hubspot) or add to your website (as a chat widget) with just one line of code.
Key Features
- Easy chatbot setup: Not a code guru? No problem. Create an AI chatbot by adding pages from your websites (and any sub-domains related to your help docs), knowledge bases (e.g. Google Drive, Notion) or company files (e.g., DOCX, XLSX, PDF, and CSV).
- Quick live agent transfer: When the AI chatbot can’t address a question, the customer has the option to “Talk to Person” that seamlessly transfers them to an agent in your support platform (e.g. Intercom, Zendesk).
- Auto-site sync: The live chat app tracks updates in your site content and syncs them to the app, ensuring accurate and up-to-date customer responses.
- Seamless Integration: Install a My AskAI customer support chatbot in 500+ customer support tools, including Intercom, Zendesk, and Drift.
- Internal assistant app: Your employees can also serve as an internal AI assistant to your agents that can instantly extract company-related information.
Pricing
- Free: $0/month
- Essentials: $13.30/month
- Pro: $66/month
- Enterprise: custom-based pricing
2. Intercom
Intercom is a customer support platform designed to facilitate smooth communication between businesses and their customers. Its AI-powered live chat Fin can rapidly resolve customer questions and hold conversational communication with users.
Key Features
- Customizable app: Change your Fin’s name, icon, and theme to suit your brand.
- Conversation reports: Monitor Fin conversation and extract insights from usage metrics.
- Train using multiple sources: Use your business text files, articles, help centers, and knowledge bases to train your Fin live chat.
- Auto-triage: Fin can sort out complex problems and direct them to live agents.
Pricing
- Essential: $39 per seat/month
- Advanced: $99 per seat/month
- Expert: $139 per seat/month
3. Tidio
Tidio’s live chat solution can slash your customer’s support response time to 3 minutes using canned responses for people’s commonly asked questions. You can also deploy Tidio’s Lyro, an AI-powered chatbot that can give personalized answers at lightning speed.
Features
- 24/7 customer assistance: Tidio can address up to 70% of customer queries around the clock, providing near-instant responses to first-level customer requests.
- Self-evolving support tool: Lyro’s responses improve as it converses with more customers and receives additional training data.
- Integrations: Connect Tidio to 120+ productivity apps such as WordPress and Hubspot.
- Personalized suggestions: Tidio can provide personalized recommendations to customers based on their previous interactions and transactions.
Pricing:
- Free: $0/month
- Chatbots: $29-139/month
- Tidio+: $398/month
4. Olark
Whether your business needs a human live chat platform or an automated customer support chatbot, Olark is equipped with tools to help. Olark’s CoPilot is an AI-powered software that can build chatbots and automated workflows to streamline your support service tasks.
Features:
- WCAG 2.1 AA standards compliance: Olark’s live chat tools are designed to also accommodate queries and concerns from disabled people.
- Automate FAQ responses: Olark’s bots are designed to answer people’s frequently asked questions so your staff won’t have to deal with repetitive questions.
- Smart agent rerouting: Transfer conversations to live agents upon pressing the request button. Olark’s bot can also analyze the user’s geolocation to transfer the chat to the appropriate branch area.
- App integrations: Use Olark alongside other customer relationship management platforms such as HubSpot, Slate, Zendesk, and Salesforce.
Pricing
- $29/month
5. Zendesk
Zendesk is a one-stop helpdesk software for all customer support needs, including CRM tools, knowledge bases, and live chat. This platform has a wide range of ready-made tools for your business, but one of its sought-after innovations is its AI-powered live chats geared to customer presence on social media.
Key Features
- Intuitive chatbot builder: An easy-to-use chat flow builder with no coding required.
- Customizable bots: Pick the right conversation tone and style for your live chatbots.
- Social media support: Seamlessly transfer conversations from Zendesk messenger to a social media platform like Twitter or Facebook.
Pricing
- Suite Team: $55 per agent/month
- Suite Growth: $89 per agent/month
- Suite Professional: $115 per agent/month
- Suite Enterprise: Price available upon inquiry
Your Business needs an AI Chatbot for Online Customer Assistance
Over 56% of businesses have adopted AI for customer support, and it’s high time for you to leverage it and outshine your competitors.
Gone are the days of slow helpdesks and long customer queues. With AI live chat apps, your business can handle tons of customer queries with absolute speed, accuracy, and quality.
Build your own AI live chat app with My AskAI and enhance your customer support’s productivity and efficiency. Get ready to reduce your support tickets by over 75% overnight.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
