Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
What Is a Live Chatbot Agent?
- AI-powered resolutions: Live chatbot agents can troubleshoot common issues and provide immediate resolutions without human intervention based on the information and content that their AI model has been trained on.
- Human handover capabilities: The chatbot can handle initial interactions with customers by leveraging knowledge bases and automation. Then, users have the option to escalate the issue to a live human agent, either manually or automatically.
Benefits of Using a Live Chatbot Agent
- 24/7 availability: Live chatbot agents can remain operational as long as your servers are running. This way, customers can receive insightful answers from your business whenever needed. This also lets you respond to queries made from locations outside your time zone.
- Cost efficiency: They ward off the bulk of common customer inquiries that can be answered by accessing your published content. As a result, you don't need to use additional workforce for repetitive and unproductive tasks. You free your human agents for more important work.
- Improved resolution speeds: With the help of automation and artificial intelligence, such live chatbot agents can resolve common issues quickly and efficiently. You just have to ensure that you train them with complete and up-to-date information to keep resolution speeds at a high level.
- Enhanced uniformity: Live chatbot agents can deliver consistent and accurate information every time, regardless of the agent available. This reduces errors and ensures all customers receive the same high-quality service.
Top Live Chatbot Agents in the Market
ChatBot by Text
- Easy knowledge creation: You can easily train your chatbot by adding and scanning the content of your website, knowledge base, help center, and custom text articles.
- Involved chatbot training: You can review the AI chatbot's responses to a question bank and add custom answers to the questions it can’t answer.
- Lead generation features: ChatBot can also collect contact information, show recommendations, and ask for customer feedback.
Quriobot
- Efficient data collection: In addition to basic questions, Quriobot also supports queries like IBAN verification and location selection using Google Maps API.
- Controlled chatbot behavior: Quriobot lets you initiate conversations with website visitors and use conditional rules to tailor the chatbot’s behavior based on user responses.
- Built-in knowledge base: You can create and manage articles to answer frequently asked questions directly on Quriobot, which your chatbot can use as training material.
My AskAI
- Effortless integration: You canintegrate My AskAIdirectly into your website using a single line of code, making it much easier to use than other platforms that require complicated integration steps.
- Low cost-per-resolution rate: My AskAI offers similar features to other AI chatbot solutions but at a significantly lower price point. Each resolution costs $0.1, which is way cheaper than others charging upwards of $0.99.
- Up-to-date information: You only need to add your website once while setting up your chatbot. For every web page you create, My AskAI automatically updates and adds it to its knowledge base, ensuring that the chatbot stays current with your evolving content.
LivePerson
- Intent analysis: LivePerson features the Intent Manager, an analytics-based feature that understands what the customer inquires about. This allows you to pinpoint which customer needs can be effectively automated through their AI chatbot software.
- Easy setup: You can create automated flows without the need for extensive coding.
- Generative AI: Like other AI chatbots, LivePerson lets you transform your web pages, PDFs, and FAQs into interactive chatbot experiences.
Conclusion
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Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.