Best Live Chatbot Agents for Your Website in 2024

To increase your resolution rates without breaking the bank, a live chatbot agent is indispensable. Here are the top 4 live chatbot agents in 2024.

Best Live Chatbot Agents for Your Website in 2024
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Jul 8, 2024 10:13 AM
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Your website can easily receive thousands of customer inquiries throughout the day, and a bulk of these inquiries might require something other than the decision-making capabilities that your human agents have to offer.
If you want to reduce your costs and improve your support flows, having a live chatbot agent can change the situation.
In this post, you’ll learn what a live chatbot agent is, its benefits, and the top four platforms that you can integrate into your website.

What Is a Live Chatbot Agent?

Live chatbot agents combine the best aspects of both traditional chatbots and live human agents to help your business offer better customer support. Here’s what makes it more efficient than the other two:
  • AI-powered resolutions: Live chatbot agents can troubleshoot common issues and provide immediate resolutions without human intervention based on the information and content that their AI model has been trained on.
  • Human handover capabilities: The chatbot can handle initial interactions with customers by leveraging knowledge bases and automation. Then, users have the option to escalate the issue to a live human agent, either manually or automatically.

Benefits of Using a Live Chatbot Agent

So, how does a live chatbot agent help your business?
  • 24/7 availability: Live chatbot agents can remain operational as long as your servers are running. This way, customers can receive insightful answers from your business whenever needed. This also lets you respond to queries made from locations outside your time zone.
  • Cost efficiency: They ward off the bulk of common customer inquiries that can be answered by accessing your published content. As a result, you don't need to use additional workforce for repetitive and unproductive tasks. You free your human agents for more important work.
  • Improved resolution speeds: With the help of automation and artificial intelligence, such live chatbot agents can resolve common issues quickly and efficiently. You just have to ensure that you train them with complete and up-to-date information to keep resolution speeds at a high level.
  • Enhanced uniformity: Live chatbot agents can deliver consistent and accurate information every time, regardless of the agent available. This reduces errors and ensures all customers receive the same high-quality service.

Top Live Chatbot Agents in the Market

Here are the currently leading chatbot agent platforms that you can opt to use on your website in 2024.

ChatBot by Text

If you are looking for a robust live chatbot agent, Text Inc.’s ChatBot app might be a suitable option. It boasts the ability to resolve up to 80% of customer support cases, allowing your human agents to focus on more complex issues.
Here’s why you might want to use it for your website:
  • Easy knowledge creation: You can easily train your chatbot by adding and scanning the content of your website, knowledge base, help center, and custom text articles.
  • Involved chatbot training: You can review the AI chatbot's responses to a question bank and add custom answers to the questions it can’t answer.
  • Lead generation features: ChatBot can also collect contact information, show recommendations, and ask for customer feedback.
ChatBot also offers the AI Assist feature, which uses generative AI to answer complicated questions that have no predefined answers. The caveat is that it’s only available in English.

Quriobot

Quriobot is another software platform that you can leverage to deploy chatbots not only for customer support but also for lead generation, information delivery, and other purposes. It integrates with OpenAI to access its large language models and allows for advanced interactions.
These aspects also make Quriobot a great chatbot agent platform:
  • Efficient data collection: In addition to basic questions, Quriobot also supports queries like IBAN verification and location selection using Google Maps API.
  • Controlled chatbot behavior: Quriobot lets you initiate conversations with website visitors and use conditional rules to tailor the chatbot’s behavior based on user responses.
  • Built-in knowledge base: You can create and manage articles to answer frequently asked questions directly on Quriobot, which your chatbot can use as training material.
The platform also offers comprehensive reporting features that keep you informed about user interactions, allowing you to optimize your chatbot’s effectiveness.

My AskAI

If you are looking for a chatbot solution designed to enhance your customer support without breaking the bank, My AskAI would be your best option. Aside from being affordable, it can resolve up to 75% of your customer interactions.
Here’s more about how you can use it to simplify your support flows:
  • Effortless integration: You canintegrate My AskAIdirectly into your website using a single line of code, making it much easier to use than other platforms that require complicated integration steps.
  • Low cost-per-resolution rate: My AskAI offers similar features to other AI chatbot solutions but at a significantly lower price point. Each resolution costs $0.1, which is way cheaper than others charging upwards of $0.99.
  • Up-to-date information: You only need to add your website once while setting up your chatbot. For every web page you create, My AskAI automatically updates and adds it to its knowledge base, ensuring that the chatbot stays current with your evolving content.
My AskAI also analyzes customer interactions to help you identify frequently encountered issues, user pain points, and areas for improvement in your customer experience.

LivePerson

LivePerson might be suitable for you if you need a chatbot agent that easily integrates with other back-end systems, from CRM tools to payment platforms. It’s an open platform that boasts a robust API that supports such integration capabilities.
These make LivePerson an excellent platform:
  • Intent analysis: LivePerson features the Intent Manager, an analytics-based feature that understands what the customer inquires about. This allows you to pinpoint which customer needs can be effectively automated through their AI chatbot software.
  • Easy setup: You can create automated flows without the need for extensive coding.
  • Generative AI: Like other AI chatbots, LivePerson lets you transform your web pages, PDFs, and FAQs into interactive chatbot experiences.
What’s really unique about LivePerson is that it supports voice AI, opening more channels for you.

Conclusion

Aside from round-the-clock availability and AI support, live chatbot agents offer easy juggling between the chatbot and your human staff, thereby making your customer support flow smoothly. And if you want such flexibility in your business while controlling your budget,My AskAIwould be worth checking out.

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Written by

Alex Rainey
Alex Rainey

Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.