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Eliminate Customer Frustration: Use AI to Reduce Uncertainty & Waiting

Eliminate customer frustration with AI! Discover how technology can remove uncertainty and waiting from customer support. Learn why AI is essential for handling high volumes and improving satisfaction in SaaS businesses. Say goodbye to canned responses and hello to efficient, personalized service.

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Eliminate Customer Frustration: Use AI to Reduce Uncertainty & Waiting
Created time
Jul 15, 2024 11:44 AM
Author
Mike Heap
Mike Heap
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Founder Notes
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Publish date
Feb 20, 2024
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eliminate-customer-frustration-use-ai-to-reduce-uncertainty--waiting
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2 Things People (Your Customers) Hate:

  • Uncertainty
  • Waiting

Today, the Technology Exists to Get Rid of These Messages

So What's Stopping You from Using It?

Imagine you were in a shop or bank and a sales assistant or teller said any of these to you when you said you needed help, you'd be fuming!
But with a lot of customer support, it has become normalized.
And it's often not the CS team's fault, volumes for SaaS businesses are just way too high and teams only have limited resources.

Which is EXACTLY Why AI Should and Can Be Used

  1. The quick, canned responses get resolved by AI.
  1. The complex queries by the experienced agents.

Start using AI customer support in your business today

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Written by

Mike Heap
Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

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