![Alex Rainey](https://cdn.feather.blog?src=https%3A%2F%2Fwww.notion.so%2Fimage%2Fhttps%3A%252F%252Fprod-files-secure.s3.us-west-2.amazonaws.com%252F98914fdb-78d4-41b2-8b2f-2231e8aa84bb%252Fb87c77b2-9e2b-4ed3-8c91-2e1ef032487a%252F1ggjuXtB_400x400.jpg%3Ftable%3Dblock%26id%3D99dad5f9-bd51-4714-8986-71f6b241dcd1%26cache%3Dv2&optimizer=image&quality=80&width=280)
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
Table of Contents
- Don't you hate it when you're on live chat & you come back to the chat 5 mins later to messages like....
- We're all multi-tasking when speaking to customer support, because they don't reply instantly.
- Accept that your customers are busy people and aren't glued to your live chat. Give them ample time to respond.
![Why Live Chat Support Needs to Be More Patient with Customers](https://cdn.feather.blog?src=https%3A%2F%2Fwww.notion.so%2Fimage%2Fhttps%3A%252F%252Fprod-files-secure.s3.us-west-2.amazonaws.com%252F98914fdb-78d4-41b2-8b2f-2231e8aa84bb%252F6a690a00-99dd-476d-8ea3-cacf0f333e24%252FGroup_1000004275.png%3Ftable%3Dblock%26id%3Df0ba8f3d-9e66-43ed-8c68-22eefa3f2f2c%26cache%3Dv2&optimizer=image&quality=80&width=280)
Don't you hate it when you're on live chat & you come back to the chat 5 mins later to messages like....
- "Are we still connected?"
- "I've closed this ticket as I haven't seen a reply"
We're all multi-tasking when speaking to customer support, because they don't reply instantly.
Accept that your customers are busy people and aren't glued to your live chat. Give them ample time to respond.
Written by
![Alex Rainey](https://cdn.feather.blog?src=https%3A%2F%2Fwww.notion.so%2Fimage%2Fhttps%3A%252F%252Fprod-files-secure.s3.us-west-2.amazonaws.com%252F98914fdb-78d4-41b2-8b2f-2231e8aa84bb%252Fb87c77b2-9e2b-4ed3-8c91-2e1ef032487a%252F1ggjuXtB_400x400.jpg%3Ftable%3Dblock%26id%3D99dad5f9-bd51-4714-8986-71f6b241dcd1%26cache%3Dv2&optimizer=image&quality=80&width=280)
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.