Slack's Customer Support Details
Business communication platform offering many IRC-style features, including persistent chat rooms (channels) organized by topic.
Trying to get in touch with support for a lot of SaaS businesses can be tricky. Emails, live chats and help docs are often hidden away, making it hard for you to get a straight answer. So we’ve put all the useful information in one place for you for Slack, along with a Customer Support readiness score telling you how easy it is for you to get an answer from them if you are still thinking about signing up.
Slack'sSupport Channels
Support Email:feedback@slack.com
Live Chat Provider:No live chat available
Human Live Chat Available:No
Human + AI Live Chat Available:No
Help Center:https://slack.com/intl/en-gb/help
Community:https://forums.slackcommunity.com/
Developer Docs:https://api.slack.com/
Status Page:https://slack-status.com/
Live Chat Provider:No live chat available
Human Live Chat Available:No
Human + AI Live Chat Available:No
Help Center:https://slack.com/intl/en-gb/help
Community:https://forums.slackcommunity.com/
Developer Docs:https://api.slack.com/
Status Page:https://slack-status.com/
Slack's Customer Support Quality & Performance
Chat Response Time:Unknown (hrs:mins)
Email Response Time:0:05 (hrs:mins)
Support Status Page:Not available
G2 Review:https://www.g2.com/products/slack/reviews
Capterra Reviews URL:https://www.capterra.co.uk/software/135003/slack
My AskAI's Customer Support Readiness score:5/10
Email Response Time:0:05 (hrs:mins)
Support Status Page:Not available
G2 Review:https://www.g2.com/products/slack/reviews
Capterra Reviews URL:https://www.capterra.co.uk/software/135003/slack
My AskAI's Customer Support Readiness score:5/10
Learn More About Slack
About:Business communication platform offering many IRC-style features, including persistent chat rooms (channels) organized by topic.
Industry:Communications
Company Size:3,500 employees
Revenue:$1,500,000,000
Revenue Per Employee:$428,571
Industry:Communications
Company Size:3,500 employees
Revenue:$1,500,000,000
Revenue Per Employee:$428,571
See all SaaS Customer Support details
AffordableAI customer support agentwithin your existing live chat
Reduce support costs and let your team stay focus on customer retention with your new customer support assistant,powered by AI.
Our AI customer support agents are already used by 👇
Join1,000+ B2B SaaS businesses reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is rezolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
“It's saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas.”
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is rezolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
“It's saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas.”
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is rezolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
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